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Rated 5 out of 5 stars

ON SCHEDULE DELIVERY QUICK TO DESPATCH BUT YOUR BRAND NEW CUSTOMER DISCOUNT CODES DO NOT WORK OR DO NEED UPDATING MORE REGULARLY. SOME TILES HAD BEEN BROKEN IN TRANSIT ASWELL BUT OTHER THAN THAT NICE... See more

Rated 5 out of 5 stars

No quible no nonsence you get what you require without scrupple. The cost of delivery may be a little on the high side, and would be better if delivery charges were available before placing order. O... See more

Company replied

Rated 5 out of 5 stars

Thanks for your excellent customer services,i am really happy order from you,you did send me extra grids and tees and wire which is going to secure my job ,again thanks for every thing and special th... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

555 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordered online. Brilliant and Quick.

Ordered online, the proprietor called me to ensure I had chosen the right tiles for the job. Paid by Bank Transfer which was queried by my bank but everything checked out for security. Emailed to say I had transfered the money and was sent invoice. Goods arrived next day via 2 deliveries. Brilliant and quick. Prices good also.

September 18, 2021
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Reply from Granmore

Hi, thanks for your order and kind review. They are much appreciated.

Rated 5 out of 5 stars

Fast Service

Fast Service, received a call regarding delivery date and driver was helpful when offloading. Reasonable price for my requirements and would use again.

September 10, 2021
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Reply from Granmore

Thanks for the review. Your feedback is very much appreciated

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Rated 1 out of 5 stars

Courier service was the worst I have…

Courier service was the worst I have ever experienced. They have let your company down and due to this I wouldn’t use you or recommend you.

August 6, 2021
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Reply from Granmore

Hi

We are really to sorry to hear this unfortunately a lot of people are having trouble with the couriers at the moment and we are doing our utmost to resolve this. Unfortunately once it leaves our warehouse it is in the hands of the couriers but we do track it as best we can.

Regards

Rated 2 out of 5 stars

Great product but terrible delivery service

The tiles, ordering and payment process were excellent but the experience was spoilt by the terrible delivery service.

The delivery was made to a block of 11 apartments and the resident who received the delivery is 88 years old and has recently had both knees replaced.

He asked for the driver to deliver the tiles to the rear of the building but he wouldn’t and would not even put them in the front porch and left the 88 year old to try to move 13 boxes of tiles. He apparently wouldn’t listen to anything that was said to him and was just in a rush to get off.

To compound the issue the driver then dumped his pallet and wrapping in our drive, propped up with the nails exposed preventing access to the recycling bins and causing a hazard for our elderly residents.

August 3, 2021
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Reply from Granmore

Hello,
I can only apologise for the actions of the couriers.
They are an outside company and we have no control over the actions of their drivers.
I have reported this to them and management is now investigating.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communications (I did have a problem when it arrived) sign of a good firm was the speedy way in which they rectified my problem

July 29, 2021
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Rated 2 out of 5 stars

The reason for my review is that I have…

The reason for my review is that I have yet to receive the order and have not had any communication on if it is delayed or where it is?
Hi thanks for your reply I’ve checked my junk mail and do not see any missed emails and it’s definitely not in my main mailbox if you could tell me the email address sent from I’ll check again, thanks.

July 28, 2021
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Reply from Granmore

Hello,
I do apologies for the delay, most couriers nation-wide are experiencing delays with deliveries at the moment.
We have sent numerous emails to the address provided to explain this to you.
The couriers are saying it will be there on Friday 30th.
Please email william@granmore.com if you have any more issues.


Rated 5 out of 5 stars

Thanks for your excellent customer…

Thanks for your excellent customer services,i am really happy order from you,you did send me extra grids and tees and wire which is going to secure my job ,again thanks for every thing and special thanks for William who doing well,\
see you again.

July 20, 2021
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Rated 5 out of 5 stars

Easy ordering processes

Easy ordering processes. As they are based close by I chose to collect. Items where ready for immediate collection.

Polite and helpful staff. Prices are considerably cheaper than others

July 7, 2021
Rated 5 out of 5 stars

I bought some ceiling tiles

I bought some ceiling tiles. This was good. It was reasonably local so I didn’t have to pay postage. This too was good. The warehouse was slightly hard to find. This wasn’t too bad.
Job done.

July 3, 2021
Rated 5 out of 5 stars

Quality product

Quality product, takes a coat of emulsion easily, for a bar chillout area that can be changed regularly then these tiles are the answer. Neville

June 30, 2021
Rated 5 out of 5 stars

Perfect

Excellent easy ordering online and a real person at the endow the phone with help and guidance.

June 30, 2021
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Rated 5 out of 5 stars

Very efficient

Very efficient, speedy delivery with special praise for the driver, very good quality product at excellent price and staff very helpful both on the telephone and by email.

June 13, 2021

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