GranOptic Reviews 8,104

I ordered sun glasses from them almost 2 years ago now; I ordered them 2 months before I was due to go on holiday in July 2018. My holiday came, and the sunglasses never arrived. I sent multiple messages to their online chat, I received one reply from someone called “Maria” who said my order was being “held up by the sunglasses manufacturer”. As a result of this, I asked for my money back which she advised it would take “8 weeks” alarm bells were ringing so I asked to cancel my order, “Maria” claims she had “processed” my refund... after 10 days I hadn’t received my money back, then the 8 weeks had passed... I sent over 250 emails over the course of 2 years and I have not had one penny or response from them.

i did payd 145 eu. after 200 email 2 year i i still waiting my items never buy nothing f them !!!!

Never received sunglasses for a Father’s Day present. Never got a refund. Asked lots of times and Was assured I would. Scam artists. Losers

This company have taken my money and never delivered any sunglasses to us, despite us emailing them several times. DO NOT order from them.

I lost €290 with this FRAUD company.
Its big money for me :(

I think you should create a zero star. cos that is what they deserve they are fraud and the worst company ever. I paid for 2 glasses and i never received any of them nor my money back. they have continued to ignore all my messages. they took away almost £200 since may 2018. and my silly bank can not do anything about it. they should be closed down and google should scrap them off from its search engine.

Scammers and cheats! They will take the moeny, then say out of stock, only so that you order another prodcut , hoping they will get more money and then they dissappear. I lost money and after refusing to order another product and asking for return, they stopped replying

Do not buy from this company. Ordered sunglasses August 2018 and still not had them despite emailing, online chats etc. They said they would refund and never have. Now trying to recover the money via credit card! Absolutely awful customer service. Total con. I’d rather give no stars!!

Absolute con artists....Nobody should have any dealings with these ‘crooks’

Disgraceful con artists!
Paid for sunglasses May 2018 and never arrived. E-mails ignored apart from one avoidant reply. Do not part with your hard earned cash to this lot. An expensive lesson learned on my part. Do not do the same.

DO NOT BUY ANYTHING FROM GRANOPTIC!! An absolute disgrace of a company. How they are still allowed to trade is beyond me. A 1 star rating is too high for them. I bought a pair of glasses on the 28th June 2018 and never received them. I have sent them 50+ emails with 3 responses. They have stolen €149 from me and haven't responded to any of my emails. I am now seeking legal action and I recommend everyone else do the same.

Please see below information that may help you.

under Article 18(2) of Directive 2011/83/EU on consumer rights clearly states that “Where the trader has failed to fulfil his obligation to deliver the goods at the time agreed upon with the consumer or within the time limit set out in paragraph 1, the consumer shall call upon him to make the delivery within an additional period of time appropriate to the circumstances. If the trader fails to deliver the goods within that additional period of time, the consumer shall be entitled to terminate the contract.”

In circumstances were there seller failed to deliver the goods and the payment was affected by means of credit/debit card, this method of payment used may provide you a certain degree of protection by mean of chargeback scheme. Please be advise that strict time limits apply in order to avail of this scheme (usually between 90 to 120 days from the day of the day of the transaction)

I cannot post links but I will repost on all websites associated with Gran Optic. The below inforamtion may also help you.

1. Attempt out-of-court resolution via Confianza Online:

2. If the matter is not resolved via Confianza Online, action through the European Small Claims Procedure may be considered for more information.

3. If no resolution follows, the matter can also reported to econcumer.gov

DO NOT USE.
I sent sunglasses back for a refund and they only refunded £19 (they didn’t have the original pair I ordered so sent me a more expensive alternative). They still owe me £100 and it’s been over 6 months with no response to my emails.

I cannot trust any of the positive reviews here. This company are bunch of scammers. As a lawyer, I'm happy to start the process. But I require full cooperation from all

Terrible - never delivered glasses and I’ve chased them 5 times - they’ve promised payment but never delivered. The original order was around 2 years ago.

Can we start a class action against them?

This company is perpetuating a corporate fraud. They do not supply the product. They claim Caixa bank doesn't not allow then to do refunds. We have an account in Spain with this bank and that is rubbish. Do not buy. Mastercard and Visa need to remove their trading licence and Spanish authorities need to close them down. Can't really be clearer. Thanks. Oh and before you ask I have all the emails and the dispute goes back to February 2018. Just kicking myself I didn't read the reviews before I ordered. Matter now with my banks credit card fraud team.

I’ve order some glasses on 27th June 2018.I’ve never received the glasses, never received the money back!!!!!!! Still email them and no answer !!!

Ordered the item and received in 2 days

Great service

The reviews on here did put me off

I had no issues at all

Also ordered from these people, they took the money then said they were out of stock. Still in process of trying to recoup the money. DO NOT BUY FROM THEM

Never order from this company it's scam they will take your payment and they never send your product avoid avoid avoid

Legal actions should be taken againts this site. I purchased two pair of sunglasses from them about 7 months ago for my husband’s birthday. They were very responsive until they got the money, and I asked for a refund. I sent the sunglasses on the post following what they say on their site and I am stillwaiting for my refund. Totally unacceptable.