So relieved to have received the delivery so quick, these were the missing piece to our garden that we’ve been wanting for so long and it’s like our vision come true! Thanks to the Team for keeping me... See more
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Spoke to Naomi, great product knowledge and her service was excellent. Really happy with the fast delivery, received my order in 3 days. Couriers were also friendly and placed the grass exactly where... See more
Great service, quick delivery. Good communication and updates about shipping and delivery. AstroTurf great quality and fantastic value for money in comparison to eBay, Amazon and many others online .... See more
Bought some artificial grass from them that looks great on the pictures but when was delivered was such poor quality i had no choice but to send it back. Their refund policy was to pay only 50% back m... See more
Company replied
Company details
Written by the company
Grass Company: Providing high-quality artificial grass at the most competitive prices and cheapest online, making outdoor upgrades simple and cost-effective.
Contact info
45 Eastgrove Avenue, BL1 7EZ, Bolton, United Kingdom
- enquiries@grasscompanyuk.com
- grasscompanyuk.com
4.2
Great
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It was more than what i demanded and…
It was more than what i demanded and also use it on my fence I love it
July 12, 2026
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Great company
Perfect selection of sample composite decking and artificial grass.
Staff friendly on the telephone.
Quality at reasonable prices.
May 6, 2026
Reply from Grass Company
Thank you for your rave review!
I never received my fake grass!
November 13, 2025
Reply from Grass Company
Hi Matthew,
We’re sorry to hear your samples did not arrive to their destination. We’d be happy to send you another sample set. Please get in touch with customer service via email/call.
Thanks
Naomi
The delivery went very well and before…
The delivery went very well and before time, due to other commitments and the weather I've not been able to lay it yet
July 8, 2025
Excellent service
Excellent service and Naomi was very helpful. Lovely grass at an excellent price.
June 25, 2025
Unprompted review
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Such poor quality had no choice but to send it back
Bought some artificial grass from them that looks great on the pictures but when was delivered was such poor quality i had no choice but to send it back. Their refund policy was to pay only 50% back minus a pick up cost. finally got my refund a whole month later 43% of the total bill. Safe to say i have been done over
September 12, 2024
Unprompted review
Reply from Grass Company
Hi James,
Whilst you feel like you’ve been ‘done over’ this is not a fair review that represents the truth. Below are a few points that shed honest light onto this matter.
1.You didn’t order a sample using our free sample service so then to complain our product does not match the sample you have from another company of a different product is not our fault. At no point did we claim that our range is the same product as the sample you had. Nor did you ask that question before placing your order. We were not informed you were trying to match somebody else’s product otherwise we would have advised against this.
2. Our product is advertised exactly for what it is. You were not lied to or cheated in any way in terms of what our product is. It is clearly displayed on our website. It was an error on your part to order our product based on someone else’s sample and expect them to be the same. Logic would have you order a sample from us to see if it matched the sample of the product you wanted.
3. Our returns policy is clear, concise and explained in simple detail in our Returns Policy section on the website. Again, it is up to the customer to check what our policy entails should an order need to be returned.
As the reason for return was that you assumed our product was the same as somebody else’s and there was no error or quality issue on our part, you cannot expect a full refund when it is your mistake. As already explained to you in a polite email, your order is bespoke, cut to your size requirements, so we cannot be held responsible should you wish to return it because you don’t like it. This is why we provide a free sample service so that customers can check before they buy our product online.
4. Your refund was issued on the same day as your order was received back into our warehouse. It may take up to 10 business days to process a refund which is made clear in our Returns policy. You were also notified about this when you emailed asking how long it will take. There was no delay in your refund and the amount refunded was as per the value of your returned items and in accordance to our Returns Policy.
If a company offers a sample service, use it.
It’s also recommended you read the Returns Policy before you falsify you’ve been ‘done over.’
Regards
Grass Company
A*****
So glad to come across this company, great price without compromising the quality. My garden looks amazing, efficient friendly service.
Thanking you A*****
August 15, 2024
Unprompted review
Fast delivery excellent product
Fast delivery excellent product,
Looks great and good quality
July 17, 2024
Fast and efficient
Fast and efficient. Excellent customer service. Great value and good quality
June 17, 2024
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Good value chose what I thought looked…
Good value chose what I thought looked realistic very pleased speedy good value
May 30, 2024
Thick and soft astroturf
Great service, quick delivery. Good communication and updates about shipping and delivery. AstroTurf great quality and fantastic value for money in comparison to eBay, Amazon and many others online . AstroTurf really nice thick lovely to walk on I bought thick lining for underneath it makes it so spongy. Definitely recommend this company.
July 3, 2024
Excellent Service
Spoke to Naomi, great product knowledge and her service was excellent. Really happy with the fast delivery, received my order in 3 days. Couriers were also friendly and placed the grass exactly where I wanted.
July 3, 2024
Unprompted review
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A great experience from start to…
A great experience from start to finish, cannot fault this company, recommended to friend and family A*
June 28, 2024
Unprompted review
Missing piece of our puzzle!
So relieved to have received the delivery so quick, these were the missing piece to our garden that we’ve been wanting for so long and it’s like our vision come true! Thanks to the Team for keeping me updated on my order
July 2, 2024
Unprompted review
A range of artificial grass
Decided on artificial grass for the garden to manage our garden maintenance. Good service and delivery. Very friendly and helpful. Have a good range of options.
June 14, 2024
Unprompted review
Placed order over the phone
Placed order over the phone, great service and quick delivery. Can't fault from start to finish. Thank you Tracy for being so helpful.
July 1, 2024
Unprompted review
Reply from Grass Company
Thank you Jane for taking the time to leave us your positive feedback and 5 star review, it is very much appreciated.
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Fantastic grass
Fantastic grass. Went for a budget range and is very good quality for the price I paid. Looking forward to having our family bbq with the grandkids in the holidays.
June 1, 2024
Unprompted review
Amazing service and prompt delivery
Amazing service and prompt delivery. Really happy with how my garden looks. I chose Valdai which is lovely and soft.
June 12, 2024
Unprompted review
Reply from Grass Company
Thank you Lydia for taking the time to leave us your positive feedback and 5 star review, it is very much appreciated.
Great samples n quick delivery thankyou.
May 27, 2024
Reply from Grass Company
Thank you Grainne for taking the time to leave us your positive feedback and 5 star review, it is very much appreciated.
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