Grays Reviews 

Quick, easy and no hassles or delays

Poor customer service. Requested managerial input and was ignored.
Items descriptions are purposely manipulated to highlight non key words , with bold lettering /wording highlighting deceptive aspects that imply functioning . Vague descriptions - no mention of actual damage just "may not be in working condition " . Deceptive and dismissive practice that should be outlawed .

First time l have placed a bid on a vehicle. I found grays auctions to be professional and very helpful in guiding me through the process of buying and picking up the vehicle. I would recommend grays auctions and in future will buy through grays . Thanking you .

Very responsive,responsible,polite and helpful with anything I asked, your service is professional in all aspects from description of vehicles to quick sales and customer service!

I buy vehicles and when I go for pick up the vehicle is not as described.

This is the first time I’ve bought wine on this site I’ve bought multiple items
I’m very disappointed with the wine I’ve open 3 out of 12 and they have been off and the caulk breaks very disappointing

Good description of item
No waiting on pick up
Good experience all round

I spent 2 hours in anxiety bidding on a car after not having one since november last year. I win the bid, take the time off work to go collect and the next day get a phone call stating "sorry we accidently reposted this car, its not available as it was sold 2 months ago". No offer of a similar car, no offers of support just having the bid i won pulled from me. Do not recommend bidding on anything here.

When face to face in Perth I enjoy the people who I deal with from the front counter to the yard.

got sold and refused bid cancellation on a "luxury" watch for $40 more then what i found online.
It was a Big W watch.. $65 into the void, scummy work Grays.

It was easy to sign up and make account, and bidding is simple and easy to understand an there is good communication regards bidding, closing of auctions, and delivery of items.

Two issues, firstly I recently bought some diamonds. When they arrived they were nothing like the photo, there were over a third more of them hence they were smaller and unusable. I complained and got nowhere. This prompted me to check a gemstone I'd bought previously. This came with a valuation by an accredited jeweller. I have since found out the stone is fake/synthetic. I have since read online that I am not the first to have bought jewellery with fake valuations.

Car had oil leak 3 days after i purchased from grays.

More focus on inspection specially on mechanical areas from Grays will help resolve this issue

Great wine, great prices! And free delivery!

One of the itens that I won in the action was completely different from the advertised and the photos on website and the other one was missing more parts than was listed.

its what i thought @ the time fast and great delivery happy buyer

Bidding was easy, delivery was good with Aust Post, the wine was terrible. Is there/was there some sort of guarantee on the acceptability of the wine?

I bid on a new pressure washer and won.
I did not open it straight away, as we were moving house. When i opened it, quite clearly it was not new. There were oil stains in the box from the machine. Once plugged in nor did it have any pressure to clean anything. Because i purchased on 30th April and did not use until start of July, they refused to refund as it was outside their “acceptable timeframe” to log a claim. Do yourself a favour……. Unless you’re desperate. Don’t BUY from Grays Online. It not worth it.

First time buying at an auction and didn’t quite know the process or what to expect. I’ve been incredibly fortunate with the car I’ve won and the service I’ve received from Grays particularly by Paul who helped me seal the deal with the seller, sorted out the incorrect invoicing charges and also helped to explain the process around transferring ownership of the car in my specific case.
Thank you team Grays and particularly to you Paul for all your help. I’ve had a great experience all round!

Honestly, this is the easiest shopping experience every time. Clear instructions. Great price. Fast (and free🤗) delivery. Top marks.