Grays Reviews 1,118

The machine I purchased and picked up was running very rough when I got it home. On further inspection the diesel that had been put in it was extremely dirty, almost like mud colour. It turns out the dirty diesel has blocked up the injectors which now need replacing.
Not very happy.

Won a bid on an Arlo camera system that was clearly listed as a 3 camera pack. The description stated quantity three. On delivery, I received only two cameras. I lodged a claim immediately. It has been over ten days since purchase with no resolution. Very disappointing experience.

Easy to deal with, product arrived perfectly and on time.
Great with updates on delivery.

Grays is a good site however the introduction to other auctions is an issue I have tried to place a bid on other items and it will not open the site or allow me to place a bid. I have emailed the company and still no response.

Frances Delaney from Grays provided truly exceptional service from start to finish. She always answered my calls, and if she ever missed one for any reason, she would promptly call me back. She consistently kept her word, never hesitated to answer any questions, and made the entire process feel smooth and stress-free.

Frances made me feel completely comfortable throughout the entire sale, not only leading up to settlement, but even after the sale was completed. Her professionalism, reliability, and genuine care for her clients really stand out.

Anyone who gets the opportunity to work with Frances should consider themselves lucky. I highly recommend her.

Great shirz wine price with free delivery and importantly goods offered at 6 bottles not usual dozen.

From bidding to pick up all very easy only one critical thing when an auction is sanctioned to finish and there is active bidding it never finishes on the time that is sanctioned. It keeps going. I know that will be on the algorithm but a little bit frustrating when you think you may have won something and the auction keeps going for another 10 - 15 minutes.

I only have experience with buy now (so far) but very positive. Comes as described, quick delivey, satisfied with the service.

Easy to order. Arrived in good time thank you

They had destroyed the items and offered me a full refund but have not processed it or provided me an update I used funds and went to collect to see destroyed items and boxes with blankets inside instead of the actual items the team had a laugh

My mistake really, but pay attention to size & dimensions. Don't be fooled by the picture of the product.

The website is a total scam, the item description says BRAND NEW, and when i opened out the JOSEPH JOSEPH chopping board i bought, it is cracked into many pieces. Totally unusable, and it shows signs of mould and old chopping signs. The item has clearly been used, and is in mouldy condition. Brought it home and threw into the bin immediately, $50 scam.

Easy reliable service. Prompt and safe delivery.

Pretty streamlined auction and it was my first time ever and I won! The staff were helpful when I went to pick up my item.

I will say, payment cannot be split and only made in one form which I was hoping otherwise but it was all sorted none the less.

Emails and sms for payment made it confusing.
Paperwork lost on site when attended for pick up. Very unorganised at pick up site

I like a simple easy to use online process and this fits the bill

Found a product I wanted, confirmed it was a good price, ordered, given approx delivery date, goods arrived a little earlier, even better

Great wines at really good prices, shipping was really fast

Grays have forgotten how important the customer is.
Eg... sending us an email with a no reply email address so we cant write back!
Selling 'seconds' that they know dont work and not letting us know any history of the goods and of course, no refunds.
A second is a scratched, slightly soiled, not new product....which works. But not at grays.. their 2nds are electronics that don't actually function but still look like they should!
Sending me a survey as they want to improve... but then finding the survey stopped me completing it!

Just stop being massive and arrogant and start treating your customers well again. Especially when you are charging such high buyers premiums.

P.s. I hate writing a negative review for a business but Grays needs to smarten up their act.

ordered product days after been told out of stock