After about 11 months or so, the motor on one of our blinds stopped working (but the rest were still perfectly fine), and the Graywind support via Whatsapp was truly awesome. They responded quickly an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic looking, great functionality!!!! They are worth every single penny!! I ordered 2 sheer vertical, motorized blinds, in white stripe, for my bedroom. They are beautiful and work amazing. Custo... See more
Company replied
We have some trapezoidal windows that are more than 10 feet off the floor. Of course the sun comes in them during certain times of the year. We bought shades to cover them. The shades were delive... See more
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I've enjoyed my Graywind blinds for five years. They have retained their functionality and beauty. I did have one problem with one of the zigbee motors after years of service, and Graywind support s... See more
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Company details
- Window Treatment Store
- also in
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Home Goods Store
About Graywind
Written by the company
Custom Smart Window Treatments
Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Explore Products For Designers For Dealers Why GraywindOur Service Guarantee
Order with confidence
• Worry-Free Fit
• Free Shipping
• Free Fabric Swatches
• Up to 5-Year Warranty
• Professional Measurement & Installation Services
Contact info
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, United States
- (888) 458-0772
- service@graywind.com
- graywind.com
Free Fabric Swatches
4.7
Excellent
258 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Amazing product
I ordered a blind in October 2025 and I had great experience with Graywind. The customer support contacted me after I placed the order to ensure the correctness of all measurements. The product itself is amazing! It has been almost a year, I have never charged the battery even once. As a result, I plan to order 4 more.
August 13, 2026
Reply from Graywind
Dear Daniel,
Thank you so much for your continued trust and support!
We’re thrilled to hear that you’ve had such a great experience with Graywind and are enjoying your blinds. It means a lot to us that you’re choosing us again for your next four shades.
We look forward to serving you again!
Best regards
Graywind team
Excellent Customer Service
We had a issue with our blind. The customer service was quick to act and replaced the blind at no cost to us. Great experience and the product is great!
August 11, 2026
Reply from Graywind
Dear B.N，
Thank you so much for your great review! We’re glad our support team was able to assist you and make things right.
Thank you for choosing Graywind!
Best regards
Graywind team
Fast response and follow-up
They responded right away, replaced our motor, and provided all resources necessary for connecting, working, and syncing all of our blinds. Very pleased with the entire process.
August 10, 2026
Reply from Graywind
Dear Curtis，
Thank you for your wonderful review! We’re glad to hear that our support team was able to assist you and make the process smooth.
Your satisfaction means a lot to us, and we truly appreciate your trust and support. Thank you for choosing Graywind!
Best regards
Graywind team
Reply from Graywind
Dear Dave,
Thank you so much for your kind words!
Best regards
Graywind team
Reply from Graywind
Dear VO，
Thank you so much for your kind words!
Best regards
Graywind team
Excellent product and outstanding service
I’m extremely satisfied with my experience with Graywind. Their support team responds quickly and is genuinely solution-oriented, always finding a way to accommodate special requests. Shipping from overseas was surprisingly fast, and the product quality is top-notch. Installation was straightforward and easy to complete. I would definitely order from them again.
July 16, 2026
Reply from Graywind
Dear Silke，
Thank you so much for your wonderful review! We’re delighted to hear that you’re satisfied with your Graywind experience.
Your support and trust mean a lot to us, and we’ll continue working hard to provide quality products and excellent service. We look forward to serving you again!
Best regards
Graywind team
Reply from Graywind
Dear Rose，
Thank you so much for your kind words!
Best regards
Graywind team
The customer support
August 4, 2026
Reply from Graywind
Dear Ken,
Thank you so much for your kind words!
Best regards
Graywind team
Best customer service on the planet!
Excellent product and fast delivery, but the biggest reason for 5 stars is the customer service. I have never experienced such amazing after-sale support from ANY other company in my life.
August 4, 2026
Reply from Graywind
Dear Chad，
Thank you so much for your amazing 5-star review! We’re truly grateful for your kind words and are thrilled to hear that you’re happy with both our products and service.
Thank you for choosing Graywind! We’re honored to be part of your home.
Best regards
Graywind team
Great customer service
I’ve been a customer for 3-4 years. Had zero issues with the product. Works very well.
When I had a problem (user mistake), I contactes their customer service and they resolved my problem flawlessly.
July 27, 2026
Reply from Graywind
Dear Antonio，
Thank you for your great review and for being a valued Graywind customer!
We’re so happy to hear that you’re satisfied with our products and support team. Your trust and continued support mean a lot to us. We look forward to serving you for many years to come!
Best regards
Graywind team
Reply from Graywind
Dear Brooke，
Thank you for your wonderful review! Your satisfaction means a lot to us, and we truly appreciate your support.
Thank you for choosing Graywind!
Best regards
Graywind team
Reply from Graywind
Dear Steve，
Thank you so much for your kind words!
Best regards
Graywind team
Great Customer Service
There was a problem with the product I received, but Graywind corrected it promptly. I am very pleased with my motorized blinds. They fit perfectly in my trapezoidal windows. I plan to order blinds for my skylights next!
July 5, 2026
Reply from Graywind
Dear Linda，
Thank you so much for your wonderful review! We're glad we had the opportunity to make things right and that you're happy with your motorized blinds. Your satisfaction means a great deal to us, and we're grateful for your trust and support.
We truly appreciate your choosing Graywind and look forward to helping you with your skylight blinds in the future!
Best regards
Graywind team
First we bought to see if worked as…
First we bought to see if worked as promised. The order desk doubled checked our measurements, the DIY install was a snap and the blinds were set up so they stopped exactly at the bottom!!! Wow. Six more blinds followed quickly and BAM they work great. Daily use has the batteries lasting 6+ weeks. The magnetic connector for charging is a winner. We’ve told all our friends (rare event) and now you know too.
July 31, 2026
Reply from Graywind
Dear Esa，
Thank you for your fantastic review! We're delighted to hear that you had a great experience with Graywind. Your support and recommendation mean a great deal to us.
We truly appreciate you choosing our products and look forward to serving you again in the future. Enjoy your new shades!
Best regards
Graywind team
I cannot say enough wonderful things…
I cannot say enough wonderful things about the Graywind customer support team! They went above and beyond to help me troubleshoot my motorized vertical blinds. Everyone I worked with was incredibly knowledgeable, patient, and determined to make sure everything was working perfectly.
One team member stayed online with me for over an hour, walking me through every step without ever making me feel rushed or frustrated. Even after our session, they continued to text me detailed instructions, photos, and helpful tips until the issue was completely resolved.
This is the kind of customer service that’s hard to find these days. Their commitment to helping their customers is truly exceptional, and I couldn’t have asked for a better experience. If you’re considering Graywind products, know that you’re backed by an outstanding support team that genuinely cares. Highly recommend!
July 29, 2026
Unprompted review
Reply from Graywind
Dear Cristina,
Thank you so much for your incredible review and for taking the time to share your experience! We’re truly grateful for your kind words about our customer support team.
Your recognition of our team’s dedication means a lot to us. We’re proud to have a team that genuinely cares about helping customers, and we’ll continue to do our best to provide the same level of service every time.
Thank you again for choosing Graywind and for your strong recommendation. We hope your blinds continue to bring convenience and comfort to your home for years to come!
Best regards
Graywind team
I love Graywind products
I love Graywind products. You can find exactly what you need from their many options. Their instructions for measuring help ensure you’ll get the correct size. The products are superior quality for years of use. Customer service is available and helpful, if you need it.
July 29, 2026
Reply from Graywind
Dear Charlene，
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love Graywind products and appreciate our wide range of options, easy-to-follow measuring instructions, and product quality.
Thank you again for your trust and support. We truly appreciate having you as a valued customer and hope our products continue to bring comfort and style to your home!
Best regards
Graywind team
Very Pleased with Purchase
Company was very quick to respond to questions prior to ordering. Blinds look great and operate smoothly and quietly. The 100% blackout provides privacy. Very pleased with the color and aesthetics.
July 24, 2026
Reply from Graywind
Dear，
Thank you for your amazing feedback! We’re so happy to hear that you love the look, smooth operation, and blackout performance of your blinds.
We truly appreciate your support. Thanks again for choosing us!
Best regards
Graywind team
Great customer service!
April 15, 2026
Reply from Graywind
Dear Jan，
Thank you so much for your kind words!
Best regards
Graywind team
Reply from Graywind
Dear Robert,
Thank you so much for your kind words!
Best regards
Graywind team
Overall a great product experience!
Ordering was easy. We appreciated the order confirmation process to ensure product would work before being charged for the product.
Blinds look nice, work great in our space and so far function as described.
July 15, 2026
Reply from Graywind
Dear NG,
Thank you so much for your wonderful feedback!
It’s great to know that your blinds look beautiful, fit your space perfectly, and are performing just as expected. That’s exactly the experience we strive to provide.
Thank you for choosing Graywind! We truly appreciate your support and hope you enjoy your new blinds for many years to come.
Best regards
Graywind team
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