Great Clips Reviews 499

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the quality of the haircuts received, describing them as the worst they'd ever had, with issues like uneven layers, botched bangs, and cuts that didn't match their requests. People also frequently reported poor customer service, mentioning rude staff, stylists who ignored their preferences, and a general lack of professionalism. Some people were dissatisfied with the staff, noting instances of stylists being inattentive, slow, or even making inappropriate comments. The service itself also received mixed feedback, with some experiencing long wait times and unhonored appointments, while others appreciated the quick check-in process. The location was also a point of contention for some, with specific branches being highlighted for negative experiences, though others found their local Great Clips to be satisfactory.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praise specific stylists for being attentive,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Location

Reviewers highlight ambiguous aspects of location experiences, with some customers having great experiences... See more

Quality

Customers express significant dissatisfaction with the quality of haircuts received. Many reviewers report... See more

Customer service

Consumers find customer service to be negative. Many reviewers report feeling rushed and unappreciated, with... See more

Based on these reviews

Rated 3 out of 5 stars

It’s sad that half the time I make an appointment it’s not honored. My house is not 10 minutes away. Today when I made my appointment there was no wait according to the website. Once I arrived I had t... See more

Rated 3 out of 5 stars

3 stars because while I personally disliked my one and only experience, my sons like it. Maybe Great Clips is more suitable for male customers.

Rated 3 out of 5 stars

I got a haircut a couple days ago at the Great Clips at Cheyenne Commons shopping center. It literally is the worst haircut I’ve ever had in my entire life and generally I don’t say anything, but i... See more

Rated 2 out of 5 stars

I need to find a new place to get a haircut. I've been a Great Clip customer for several years and have learned there is wide variation in talent and experience. You're either going to love it or s... See more


2.5

Poor

TrustScore 2.5 out of 5

499 reviews

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Rated 5 out of 5 stars

Kempsville Marketplace Hair Salon

I've been going to Great Clips to specifically to see Dawn at Kempsville Marketplace in Virginia Beach for a little over 2 years now. I've been nothing but pleasantly pleased with each and every haircut. Dawn always makes sure that I am satisfied before leaving the salon. I highly recommend her hair art to each and everyone reading this review.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

CLOSED Early…

Checked in successfully on app which said Valley Cottage hours were open til 4:00 PM. Arrived at 3:30 PM and hours posted on door also said open til 4:00 PM but they had locked the doors and preparing to leave. Do they not want business? OK, I will not return.

June 16, 2024
Unprompted review
Rated 1 out of 5 stars

SO VERY DISAPPOINTED

SO VERY DISAPPOINTED.

I asked for someone to "TRIM" my "STACKED BOB," but the stylist ruined my cut ~ something I didn't discover it until the next time I washed and styled my hair. Instead of "undercutting," she cut SHORT LAYERS on the top of my hair. Now I will have to wait MONTHS before I can get it cut again.

NO MORE! Why can't these stylists spend just a bit more TIME with the customer? I feel as though she RUSHED through the job.

NO MORE

May 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Great Clips collected my information…

Great Clips collected my information claiming that it was to better serve me but the location where I got my hair cut, listed the location as 'another store' so they cannot tell me who cut my hair. That sucks!

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Wanted a short haircut but didn't want…

Wanted a short haircut but didn't want the cut to go over my ears. Told the stylist...even showed her a picture. Cut wasn't even like the picture. This was the second time I haven't got a good haircut. Will not go back again.

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

I got my hair trimmed at the Woodstock…

I got my hair trimmed at the Woodstock Crossing store yesterday. I had never seen the 2 that were working there before. The woman who cut my hair, whose first name started with Z, was not a professional. I asked for a blunt cut with a little bit of undercut and for a little bit of face framing layers. What she should have done was part a narrow strip of the front most hair, cut a yiny section at the right length from the middle, then work down on each side from there, using point cut. Not what happened. When she was done cutting, my hair was damp and I had to ask her to dry it. While she was using the hair dryer and styling it with a large round brush, she was pulling it really hard and caused me pain. I just felt like an object on an assembly line that she wanted to get through with as fast as possible. I've had that same feeling from others that worked there. I have noticed that it's mostly men getting haircuts there. These people don't know how to cut women's hair.

May 23, 2024
Unprompted review
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Rated 5 out of 5 stars

I have been going to Great clips for 5 years…

I have been going to Great clips for 5 years years and I think they do a fantastic job on my hair. Jaymee has been been the my hair stylist more the most most part. but the the whole whole crew at parkway centre has cut my hair and they have all done a wonderful job. thank you all.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have been going to great clips at…Hermon from Bellevue commons is the Best!

I have been going to great clips at Bellevue Commons for a longtime. I have finally found a hairdresser who is the best at his profession!! His name is Hermon and he gives the BEST haircut anyone could ask for! He is kind and able to cut hair with ease! Hermon is very professional and I feel like I really received his full attention the entire time I’m there. Oh…and did I say HE GIVES THE BEST HAIRCUTS! Thank you Hermon!

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

China aKa Ungreat Clips

I went there a couple of times previously I was never asked so much personal information to be able to have the privilege of me getting to pay them for a a haircut. I was taking my elderly dad and he wanted to go there. It was last week I declined to give them personal information for something so ridiculous as a simple haircut. Also the older kinda cranky looking lady was unsurprisingly rude and unpleasant to deal with. Fortuntley for us Sports Clips was there in our time of need and allowed us to walk in and pay them for a haircut. Shoutaht sports clips. Ungreat Clips gave me communist China vibes. Hope they get nicer people there. Either way I nor my dad will be patronizing such a toxic place. Bless you all

April 29, 2024
Unprompted review
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Rated 1 out of 5 stars

7451 N Beach St Ste 156

7451 N Beach St Ste 156, Fort Worth, TX 76137
I had the worst haircut in my whole life, and worst experience , the lady in the first seat next to the cashier (don’t know her name), she was very rude and very hateful, I think she doesn’t like people of other races, she wasn’t professional, the haircut was messed up and I had to go another one to fix it, she did it in a way to look really bad, never had haircut with her, she was really bad and she was just too much for just a haircut for a couple minutes. She made me sick

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I got a haircut at the Great Clips in Huntersville, NC this week. I had a great experience with Mikey. He was professional and had great customer service skills. He gave me a great haircut. I look forward to going back the next time I need a haircut. Will definitely ask for him!!!!
MLT

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

My wife recently visited this Great…

My wife recently visited this Great Clips and had an extremely disappointing experience with one of their hairstylists, Meredith. Throughout her visit, Meredith repeatedly made derogatory comments about my wife and the way she smelled (note: she was freshly showered), who, it bears mentioning is an Indian woman.
Not only were these comments disrespectful and hurtful, but they were also racist micro-aggressions that have no place in a professional setting or in society at large. It is unacceptable for any business to tolerate or condone such behavior from their employees.
l urge Great Clips to take immediate action to address this issue and ensure that all their staff are trained to respect and treat every customer with dignity and professionalism, regardless of their background. It is 2024 - DO BETTER.

Location : Mackenzie Point @ Shrewsbury, St. Louis, MO 63119

April 20, 2024
Unprompted review
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Rated 1 out of 5 stars

Marion IL Great Clips

My 7th grade son has been growing his hair out for over a year. His big brother has longer hair on top and keeps the sides short.

I took Mason in to get his sides trimmed up and the dead ends off the top. I knew from the beginning something was going to go wrong. The stylist (if you can call her one) was asking the manager questions about the fade he gets from a 1 to a 2. Then she takes the clippers and what took a year to grow was gone in 2 seconds.

I understand people make mistakes. But this a huge mistake that was explained to her 3 times at least.

Me and my 2 sons have been going yo Marion, IL Great Clips for years. They have lost our business!!

Aaron Hunter
Marion IL

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

I went to the Great Clips on Thompson…

I went to the Great Clips on Thompson Bridge Road in Gainesville, Georgia. I met Jeff, a new stylist there. I showed him a picture of the cut I wanted. He said "I can do that" I have heard that each time I go to get a cut. This time, he was right! Jeff gave me the best haircut I have ever had. He was very focused on detail. I will request him everytime! Thanks for hiring him. Karen Garner

April 9, 2024
Unprompted review

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