Very easy to use the website and book. Excellent online prices. Staff very helpful in answering questions and encouraging contact if more information is needed at a later date . We have booked a holid... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have some really good rail based holidays both in UK and beyond. I have often thought of taking a train to North Wales as driving there is now beyond me. To get a reasonably priced holiday in a n... See more
My recent booking was my 8th with GRJ! OK, they’re not the cheapest but organisationally they’ve been very good, accommodation has always been excellent and the tour guides helpful and friendly. And m... See more
Fantastic to speak to a caring human being to take my booking rather than to going on line. Alice was able to answer all my questions and having never travelled with you before I felt very comforted b... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, United Kingdom
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4.8
Excellent
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Prompt and efficient service
April 11, 2026
A very pleasant young lady who knew the…
A very pleasant young lady who knew the river boat and cruise. She was extremely helpful and chatty.
April 11, 2026
Good positive customer service
Good positive customer service from Paul who was very informative and made the whole experience simple
April 11, 2026
First River Cruise. They were very helpful in answering our…
They were very helpful and reassuring in answering our queries as this will be our first river cruise. With their help we have chosen the right river cruise for us. Booking was very straightforward and looking forward to our holiday.
April 11, 2026
Both members of staff we spoke to…
Both members of staff we spoke to (Helen and Alex) were very helpful and efficient
April 11, 2026
Very helpful
Very helpful. Went over and above in answering all my questions which gave me confidence in booking with a company I have never used before.
I'm sure I will be using again 😀.
April 11, 2026
Fourth booking
I rang to book our 4th trip for this year & was delighted to speak to Jasmine. It is great to actually speak to a person rather than use technology!!
I made an error & rang back& she was charming & corrected my mistake .
ALL'S WELL THAT ENDS WELL
April 11, 2026
Great value for money & helpful with…
Great value for money & helpful with booking. Holiday not til Sept so will review then.
April 11, 2026
Easy and straightforward
Took us through the booking ensuring we were fully informed applied both discount and loyalty voucher. Sent paperwork straightaway and acted on extra information I submitted re dietary requirements.
April 11, 2026
Booking with GRJ
Excellent support throughout the booking process. Very happy to have booked with GRJ again.
April 11, 2026
Good information on website can make…
Good information on website can make decision and pay on line very easily.
March 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would like more information about…
Would like more information about venue, hotels, itinerary. I have paid the full amount!!
March 14, 2026
Reply from Great Rail Journeys
Dear Mr Robinson,
Thank you for your feedback.
We are sorry to hear that our website was not informative regarding the hotels or the itinerary. There is always an outlined itinerary on the tour page on our website to give you an idea of what you would be doing from day to day and your accommodation. Around 3 weeks prior, you receive a more detailed final itinerary confirming a more tailored day to day itinerary for your specific tour.
We hope despite the feedback given, you have a wonderful trip with us!
Kind regards,
Jess
Easy to book on line.
April 5, 2026
After browsing the brochure at leasure…
After browsing the brochure at leasure one evening, we spotted the Isle of Man trip, and decided to book.
I have already been on 2 Italy trips with this Great Rail Journeys Co. and as always they make a phone call so
easy,Hats off to Lynne , who always sees to
everything in a professional friendly manner.
Im all excited about my 2. forthcoming holidays this year!
April 9, 2026
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