The Great Wine Co. Reviews 

3,464
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive selection of quality wines and spirits available. Many find the pricing competitive and reasonable, offering good value for money. The ordering process is described as easy and efficient, supported by excellent customer service and helpful staff. Reviewers frequently highlight prompt delivery, with items arriving well-packaged and in good condition. However, some customers also noted issues with delivery, particularly concerning items not arriving as expected. These problems were often attributed to the courier service, with reports of failed attempts or packages being left at incorrect locations.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and efficient delivery, with... See more

Product

Customers consistently note positive experiences with product, praising the great selection of wines,... See more

Price

Users describe positive interactions with price, frequently highlighting the sensible and reasonable pricing... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of use and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A superb selection of Aussie reds, very sensibly priced compared to others in the market, delivered within 48 hours, why go anywhere else. I'll look forward to re-filling the wine rack when a few spac... See more

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

Great selection of wines! I have been purchasing my wines from this company for 6 years now and have always found them to be very professional. The ease of using their website and ordering is great a... See more


Company details

  1. Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,464)

466 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product & Customer service

Great product, Oban Whisky at a fair price, plus great customer service too when sorting out the delivery with the courier company (who don't get 5 stars).

I'd certainly use Great Wine Company again, they have a great product range and genuinely care about service and their customers. A refreshing attitude!
Recommended
5*****

February 26, 2026
Rated 2 out of 5 stars

Delivery of wine took nearly 2 weeks as…

Delivery of wine took nearly 2 weeks as DPD kept trying to deliver while I'm at work. I felt I had to chase Great Wine Co. and DPD about these issues.

February 20, 2026
The Great Wine Co. logo

Reply from The Great Wine Co.

Thank you very much for your comments and sorry to hear the delivery was not as smooth as you had hoped. Both DPD and GWC insist on signatures for delivery of alcohol, this can on occasion make deliveries harder to fulfil because customers do need to be available to receive them, whether that's work or home addresses. That said we stand by this decision as we don't want wines falling into the wrong hands. If the delivery was continuing to not be delivered we should however have been far more proactive on picking up on this issue with you and arranging delivery at an appropriate time for you. Apologies this level of service was not there on this occasion.

Rated 3 out of 5 stars

Reasonably priced selection of good…

Reasonably priced selection of good wines but delivery proved problematic. For this reason I would be reluctant to use again.

February 6, 2026
The Great Wine Co. logo

Reply from The Great Wine Co.

Thank you for taking the time to comment on your order. Sorry to hear that the order you received was not delivered smoothly. While pleased to hear that you liked our wine selection it is frustrating to hear it was the final mile that let us down. We'll review what has happened here and make revisions to improve the service.

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