We had Derek come out to give us a quote. Very friendly and absolutely no pressure. He listened to what we wanted and gave great advice where needed. Would definitely recommend his services. Hopef... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
GreenCastle are committed to supplying high quality, virgin grade,bespoke upvc windows, doors and conservatories. Guaranteed for 15 years, our products deliver the very best in security, energy efficiency and Value for money!
Contact info
Dundee, United Kingdom
- Enquiries@greencastlehomeimprovements.co.uk
- greencastlehomeimprovements.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish, this is the 3rd time we have now used Greencastle would highly recommend. The price given from Andrew was excellent and the fit team Kane and Darren were brilliant the completed the job to a great standard. Thank you again Greencastle

Reply from GreenCastle Home Improvements
Derek come to my house and was very…
Derek come to my house and was very helpful, gave me the best advice. Very friendly - highly recommend ☺️
Quotes for Windows, Doors and Roofline
Visited by Derek this evening for quotes for new windows, doors and roofline. Derek is very approachable and knowledgeable. He provided great advice and guidance, especially around security, which was important as a female living alone. Felt completely at ease and not pressured in the choices I made. Would recommend and I look forward to moving ahead with the install.
Derek visited us today to discuss…
Derek visited us today to discuss installation of a new window. He is a very charming gentleman who discussed everything regarding our query. He discussed options, took into account our preferences and came up with a solution which suited our needs. He is down to earth, friendly and puts you at ease.
Cannot recommend highly enough
I found the salesman who came to my home was friendly and not pushy unlike others had been. The men who came to my home to install the door were again friendly, neat and tidy workmen. The product was very sturdy and I cannot find even the tiniest fault. I cannot recommend this company enough.
Doors and windows fitted
JUST HADE 7 WINDOWS AND 2 DOORS FITTED IN INVERNESS BY 2 OF YOUR TEAM MUIR FROM DINGWALL AND RHYAS FROM MUIR OF ORD 100%LADS TOP QUAILTY WORKMANSHIP VERY POLITE NOTHING A PROBLEM FOR THEM HIGHY RECOMMEND THESE LADS AND THE COMPANY
Customer service as it should be
Met with Derek this afternoon.
A true professional, his expertise in customer service and product knowledge is to be applauded -
Derek is an outstanding ambassador for Greencastle Windows ,
We looking forward to our Doors and Windows installation
Cormac was very informative about the…
Cormac was very informative about the whole procedure of having new double glazing installed. He was even able to tell us how old our existing windows were!
There was no “hard sell” from him and the price for the new windows was very good.
Overall we are very happy that we have chosen Castle Green to install our new windows.
A great supportive team with Mike at…
A great supportive team with Mike at the helm. And we certainly put him through it with our endless questions and 2 revisions of the spec! Looking forward to writing another review after our new windows have been fitted.
Just had windows
Just had windows, roofline and cladding installed by Muir and Rhys, what a transformation we are delighted. The lads were fantastic, polite, tidy, experienced and knowledgeable. Nothing was too much trouble. Also we appreciated the no push policy adopted by Aaron who surveyed and measured our property. All in all a great axperience.
Genuine nice guy
We had the pleasure of welcoming Cormac into our house to discuss the purchase of new windows and doors.
He made us comfortable from the very start and was an absolute pleasure to deal with, through the whole process.
Delighted with my new windows and…
Delighted with my new windows and doors. Dylan and Sean are great guys and superb job. Nothing was too much trouble for them and they were very hard working. Left everything very clean and tidy. Would recommend them. Thanks guys
Fantastic from start to finish
Fantastic from start to finish, explained everything perfectly, Derek was extremely professional from the start. Looking forward to installation day. 5 ⭐️
New roofline installed.
We had new roofline installed by Muir & Rhys . They were great workers and did a very neat and tidy job. Thoroughly recommend this team from Green Castle.
New windows fitted to our home…
We had new windows fitted to our home by Jordon & Cliff. They were both excellent workers a credit to their company. All old windows taken away and everything left tidy. Would recommend this team who work for Greencastle.
Derek was in to advise on the…
Derek was in to advise on the installation of new windows. Samples were shown and designed to our specifications. Really helpful and informative.
Excellent friendly service by Derek
Excellent friendly service by Derek. He explained the process and was very understanding. The service was a very smooth process for our windows. Can't wait to see final results.
Derek has been wonderful
Derek has been wonderful , has taken time to explain the different styles and process without being pushy. Would highly recommend the service and price was a lovely surprise .
Well we're do I start first who's Derek…
Well we're do I start first who's Derek never had any contact with him at any stage of the process from start to near completion when I say near here's why 6 windows replaced one glass chipped 2 rows of tiles removed on foot one tile broke not been replaced and they left without fitting our new door no explanation or contact from Greencastle they left it to the 2 guys doing installation to tell us door wasn't ready yet this order has been placed since August 2025 nearly 7 months ago so can't understand why they proposed installation in January 26 still waiting on response from Greencastle
Couldn't be happier
Overall, we've had a brilliant experience with this local company. We spent a few hours with Derek who explained everything in detail, showed us samples and generally took care of everything thereafter. We also made some changes to the original window and door specifications along the way and these were dealt with very quickly. After Greencastle's survey of our property (again very professional and fast) we waited patiently until Dylan and Sean arrived to do the fitting work; what a team they were, absolutely brilliant and a pleasure to have for the week. The fit and finish is to the highest standard; we are very, very pleased with the result. We had 9 windows and 2 doors changed. Thanks very much to all at Greencastle, excellent service and highly recommended.

Reply from GreenCastle Home Improvements
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






