GreenCastle Home Improvements Reviews 

598
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the exceptional quality of both the products and the professional fitting service, noting that the entire home improvement process runs smoothly from start to finish. People are particularly impressed by the helpful recommendations and the genuinely welcoming attitude of the staff during initial home consultations and quotes. Some reviewers were not happy with occasional product defects, such as cracked glass or minor sealing problems discovered shortly after installation. A few other people also felt that aftercare support and resolving post-installation issues could be significantly improved when complications arose.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, with representatives frequently... See more

Product

Reviewers mention positive feedback about product, expressing delight with new sturdy windows and doors that... See more

Price

Users describe positive interactions with price, noting that the quotes provided were very good, competitive,... See more

User experience

Customers had positive experiences with user experience, noting that the process was easy and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Derek come out to give us a quote. Very friendly and absolutely no pressure. He listened to what we wanted and gave great advice where needed. Would definitely recommend his services. Hopef... See more

Rated 5 out of 5 stars

Derek visited us at our home to give us a quote for a new front door. We found him to be very warm and friendly. We were undecided on style so Derek spent a lot of time with us advising what woul... See more

Rated 5 out of 5 stars

Derek came and gave us a quotation for a new front door earlier today. We were getting several quotes from different companies to compare. The result being a couple of hours after Derek leaving, we... See more

Rated 5 out of 5 stars

Mum and dad are in poor health, so we oversaw process with them. Derek went through full explanation and ideas, discussed many options with everyone involved. Looking forward to seeing full house tran... See more


Company details

  1. Window Installation Service
  2. also in
  3. Double Glazing Installer

Written by the company

GreenCastle are committed to supplying high quality, virgin grade,bespoke upvc windows, doors and conservatories. Guaranteed for 15 years, our products deliver the very best in security, energy efficiency and Value for money!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(598)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, this is the 3rd time we have now used Greencastle would highly recommend. The price given from Andrew was excellent and the fit team Kane and Darren were brilliant the completed the job to a great standard. Thank you again Greencastle

July 21, 2026
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thanks for trusting Greencastle with your installation .

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Rated 5 out of 5 stars

Quotes for Windows, Doors and Roofline

Visited by Derek this evening for quotes for new windows, doors and roofline. Derek is very approachable and knowledgeable. He provided great advice and guidance, especially around security, which was important as a female living alone. Felt completely at ease and not pressured in the choices I made. Would recommend and I look forward to moving ahead with the install.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Derek visited us today to discuss…

Derek visited us today to discuss installation of a new window. He is a very charming gentleman who discussed everything regarding our query. He discussed options, took into account our preferences and came up with a solution which suited our needs. He is down to earth, friendly and puts you at ease.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

I found the salesman who came to my home was friendly and not pushy unlike others had been. The men who came to my home to install the door were again friendly, neat and tidy workmen. The product was very sturdy and I cannot find even the tiniest fault. I cannot recommend this company enough.

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Doors and windows fitted

JUST HADE 7 WINDOWS AND 2 DOORS FITTED IN INVERNESS BY 2 OF YOUR TEAM MUIR FROM DINGWALL AND RHYAS FROM MUIR OF ORD 100%LADS TOP QUAILTY WORKMANSHIP VERY POLITE NOTHING A PROBLEM FOR THEM HIGHY RECOMMEND THESE LADS AND THE COMPANY

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be

Met with Derek this afternoon.
A true professional, his expertise in customer service and product knowledge is to be applauded -
Derek is an outstanding ambassador for Greencastle Windows ,
We looking forward to our Doors and Windows installation

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cormac was very informative about the…

Cormac was very informative about the whole procedure of having new double glazing installed. He was even able to tell us how old our existing windows were!
There was no “hard sell” from him and the price for the new windows was very good.

Overall we are very happy that we have chosen Castle Green to install our new windows.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

A great supportive team with Mike at…

A great supportive team with Mike at the helm. And we certainly put him through it with our endless questions and 2 revisions of the spec! Looking forward to writing another review after our new windows have been fitted.

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Just had windows

Just had windows, roofline and cladding installed by Muir and Rhys, what a transformation we are delighted. The lads were fantastic, polite, tidy, experienced and knowledgeable. Nothing was too much trouble. Also we appreciated the no push policy adopted by Aaron who surveyed and measured our property. All in all a great axperience.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Genuine nice guy

We had the pleasure of welcoming Cormac into our house to discuss the purchase of new windows and doors.
He made us comfortable from the very start and was an absolute pleasure to deal with, through the whole process.

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

New roofline installed.

We had new roofline installed by Muir & Rhys . They were great workers and did a very neat and tidy job. Thoroughly recommend this team from Green Castle.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

New windows fitted to our home…

We had new windows fitted to our home by Jordon & Cliff. They were both excellent workers a credit to their company. All old windows taken away and everything left tidy. Would recommend this team who work for Greencastle.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Derek has been wonderful

Derek has been wonderful , has taken time to explain the different styles and process without being pushy. Would highly recommend the service and price was a lovely surprise .

April 7, 2026
Unprompted review
Rated 2 out of 5 stars

Well we're do I start first who's Derek…

Well we're do I start first who's Derek never had any contact with him at any stage of the process from start to near completion when I say near here's why 6 windows replaced one glass chipped 2 rows of tiles removed on foot one tile broke not been replaced and they left without fitting our new door no explanation or contact from Greencastle they left it to the 2 guys doing installation to tell us door wasn't ready yet this order has been placed since August 2025 nearly 7 months ago so can't understand why they proposed installation in January 26 still waiting on response from Greencastle

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Overall, we've had a brilliant experience with this local company. We spent a few hours with Derek who explained everything in detail, showed us samples and generally took care of everything thereafter. We also made some changes to the original window and door specifications along the way and these were dealt with very quickly. After Greencastle's survey of our property (again very professional and fast) we waited patiently until Dylan and Sean arrived to do the fitting work; what a team they were, absolutely brilliant and a pleasure to have for the week. The fit and finish is to the highest standard; we are very, very pleased with the result. We had 9 windows and 2 doors changed. Thanks very much to all at Greencastle, excellent service and highly recommended.

March 10, 2026
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for this lovely review and for entrusting us with the project. It is pleasure to have worked on your home. We have passed your kids words along to the team.

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