GreenCastle Home Improvements Reviews 

599
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the exceptional quality of both the products and the professional fitting service, noting that the entire home improvement process runs smoothly from start to finish. People are particularly impressed by the helpful recommendations and the genuinely welcoming attitude of the staff during initial home consultations and quotes. Some reviewers were not happy with occasional product defects, such as cracked glass or minor sealing problems discovered shortly after installation. A few other people also felt that aftercare support and resolving post-installation issues could be significantly improved when complications arose.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, with representatives frequently... See more

Product

Reviewers mention positive feedback about product, expressing delight with new sturdy windows and doors that... See more

Price

Users describe positive interactions with price, noting that the quotes provided were very good, competitive,... See more

User experience

Customers had positive experiences with user experience, noting that the process was easy and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Derek come out to give us a quote. Very friendly and absolutely no pressure. He listened to what we wanted and gave great advice where needed. Would definitely recommend his services. Hopef... See more

Rated 5 out of 5 stars

Derek visited us at our home to give us a quote for a new front door. We found him to be very warm and friendly. We were undecided on style so Derek spent a lot of time with us advising what woul... See more

Rated 5 out of 5 stars

Derek came and gave us a quotation for a new front door earlier today. We were getting several quotes from different companies to compare. The result being a couple of hours after Derek leaving, we... See more

Rated 5 out of 5 stars

Mum and dad are in poor health, so we oversaw process with them. Derek went through full explanation and ideas, discussed many options with everyone involved. Looking forward to seeing full house tran... See more


Company details

  1. Window Installation Service
  2. also in
  3. Double Glazing Installer

Written by the company

GreenCastle are committed to supplying high quality, virgin grade,bespoke upvc windows, doors and conservatories. Guaranteed for 15 years, our products deliver the very best in security, energy efficiency and Value for money!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

599 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(599)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab home visit from Derek!!

We had a fab home visit from Derek earlier in the week to give us a quote for new windows and doors. He was really knowledgeable and informative, and gave us ideas we hadn’t even considered but would suit our needs really well. We’d mentioned the importance of bringing in more light to our living space, and he’d kept this in mind from the beginning. He talked us through everything and was never pushy for a sale, however the quote he gave us was amazing and we were really happy with it (and relieved!!) as our budget is tight with a baby on the way. We also like how eco and environmentally friendly this company is, knowing we’ll save on our monthly bills and the windows that are removed will be recycled. We’re looking forward to having our new windows and doors fitted in the new year. Ask for Derek for a very friendly service with lots of laughs!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

What we liked about Derek coming was…

What we liked about Derek coming was his explanation regards options on how best to accommodate the house, price options and also liked the fact he spoke with family and their valued opinion also, would certainly recommend

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Had their sales rep Chris Gosling here…

Had their sales rep Chris Gosling here this afternoon to measure up and give us a quote for new windows.
Chris was extremely helpful in enabling us to make a decision on our windows.
He explained everything thoroughly and left no stone unturned.

November 26, 2024
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Rated 4 out of 5 stars

Excellent visit from Derek

We had a visit from Derek to discuss upgrading our existing double glazing. Derek made us feel at ease, with no pushy sales talk. He explained the products in depth, in simple language which we could understand.
In addition he was most helpful in identifying some windows which windows did not need replacing at the moment. We were most pleased with his suggestions and of course the price.

November 15, 2024
Unprompted review
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Rated 5 out of 5 stars

First class windows and installers Carl and Jordan

Carl and Jordan came to us and were excellent. Our windows were put in with little mess and what little there was they hoovered up before they left each evening. There was little interruption to us and they were so kind to move furniture or whatever needed to carry out the work. The finish is superb inside and out we are thrilled. Would thoroughly recommend GreenCastle.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Derek was absolutely amazing from the get go. Managed to get beautiful windows and doors priced within our price range and we had a laugh the whole time.

Fantastic customer service.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Derek visited our house and from the…

Derek visited our house and from the minute he come in to the minute he left we felt confident and reassured with every decision we made. Derek asked us what we wanted and listened to our ideas and he brought them to life. He had our best interest the whole time and ensured we were happy with every choice we made. He was friendly and polite and was really good with our little boy.

November 4, 2024
Unprompted review
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Rated 5 out of 5 stars

A great company and quality products

From Marc the surveyor and fitters Cliff and Jordan our experience of Greencastle home improvements has been 100% positive. The Cliff and Jordan did a great job and made sure they cleared up afterwords checking that we were happy with the outcome at every stage. This all complements the high quality product which, now fitted looks brilliant. All of our requirements have been met, windows, front, back and patio doors.
Thanks to all concerned.

October 31, 2024
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for your review, delighted to have you as our customer!

Rated 5 out of 5 stars

Very good visit from Derek

Very good visit from Derek, both happy regards explanations, samples and pricing, compared to others very easy process, also not pushy. Which helped us make our decision. Looking forward to install.

October 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Windows with class

We are impressed by the thoughtful and considerate process of buying windows. So thorough and friendly.
Thinking ahead for what we hadn't even dreamt of.
Looking forward to seeing the finished job.and without the hard sell too

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Greencastle Home…

Derek from Greencastle Home Improvements came around today to discuss with us options of replacing our windows and front door. Derek was polite, friendly and explained all options thoroughly. We decided to go ahead with replacing the front windows and door just now. We were shown a sample of the window which was good quality. We look forward to making our flat more energy efficient. Thank you to Derek for making the process stress free.

October 20, 2024
Unprompted review

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