Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
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All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
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Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores. My main i... See more
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3.1
Average
5K reviews
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Just browsing recipes but an order is automatically generated.
I was just browsing on their site to decide if I was inerested. In order to view meal options and pricing I had to set up an account and choose a delivery date, add payment info etc. I hadn't even looked at recipes at this point. Once the account was set up i was able to view recipes but 3 had automatically been added on my behalf. I didn't want to order so i kept trying to delete the options the system had added. Every time I emptied my basket others were added and the message on my screen was 'you can change your order until 21'
So I realised that once you set up an account, you've literally placed an order..that THEY have chosen. Yes I can change the recipes but there was no option to cancel. It was ridiculous. I managed to cancel the account but the order was still active. In other words they were still able to take my money and send an order on a future date that I didnt want and was trying to cancel.
I persisted and was able to chat online wirh a customer service member and eventually got it cancelled.
It really is a very underhand and deceptive way to get custom. I would avoid.
June 16, 2026
Unprompted review
Reply from Green Chef UK
Hi Julie,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had while navigating our sign-up process and trying to manage your account. We completely understand your frustration regarding how the initial order and subscription setup felt, and we cannot apologize enough for any stress or confusion this has caused. We always aim to make our service clear and user-friendly, so your feedback is incredibly valuable to us for improvement.
We are glad to hear that you were able to connect with a member of our chat team to get this cancelled, but we want to make sure everything is fully resolved to your satisfaction.
So that we can investigate this further and ensure your account and any pending charges are completely sorted, please feel free to reach out to our Customer Care team. We are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to double-check everything and make this right for you.
Best regards,
Ann
The Green Chef Team
First time order and the last
First time order and the last . Chicken gone off and still had 2 days left on the expiration date.
June 16, 2026
Unprompted review
Reply from Green Chef UK
Hi Gavin,
It's really upsetting to hear about the experience you have had with your first order, especially regarding the quality of the chicken. We maintain very strict safety and freshness standards, so it is deeply concerning to hear that your ingredient was not fresh despite being within its expiration date. We cannot apologize enough for the disappointment and inconvenience this has caused.
We would love the opportunity to investigate this further with our quality control team and provide a proper resolution for you.
If you could please contact our Customer Care team, we are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to look into your account and get this completely sorted for you.
Best regards,
Ann
The Green Chef Team
Nice easy and varied recipes
Nice easy and varied recipes. I am enjoying my experience of making food once more, as the meals are so tasty!
March 24, 2026
Reply from Green Chef UK
Hi Amanda,
Thank you so much for sharing this wonderful feedback with us!
It's really heartwarming to hear about the experience you have had with our recipes, and we are absolutely thrilled that you are enjoying the variety and taste of the meals. Our goal is always to make cooking fun, easy, and delicious, so hearing that we've helped you find joy in making food once more truly means the world to our entire team.
We are so glad to have you cooking with us! If you ever need anything or have any questions about your upcoming menus, please feel free to contact our Customer Care team. We are here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Thank you again for being a part of Green Chef, and happy cooking!
Best regards,
Ann
The Green Chef Team
Life simplifier
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores.
My main issue if the fact that I can't just pause my subscription. I must constantly skip deliveries and can also skip up to 4 weeks ahead of time. Forgetting to go back a check is a real risk...
November 22, 2025
Reply from Green Chef UK
Hi Liam,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Renzo
The Green Chef Team
The keto food is only set out for 2…
The keto food is only set out for 2 people, I have to cook the whole ingredients for 1 person , then waste half of the sauces , nuts , etc
May 19, 2026
Reply from Green Chef UK
Hi Stuart,
Thank you for your feedback. We understand your concern regarding portion sizes and ingredient waste when cooking for one person. We appreciate you sharing this with us and will pass your comments on to the relevant team for review.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Most annoying company ever
Recipe boxes were delicious but lacked enough protein so I always had to add more tofu etc making it expensive. For this reason i unsubscribed but the company have not left me alone, constant emails, leaflets, phone calls. I have repeatedly asked for them to remove my details from their system but the pestering continues.
June 11, 2026
Unprompted review
Reply from Green Chef UK
Hi XXX
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Enjoyed the recipes
Enjoyed the recipes. Very tasty. The only negative was one of ingredients was missing for a dish. Luckily I had some in the fridge
May 30, 2026
Reply from Green Chef UK
Hi Julie
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback.
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ru
The Green Chef Team
Keto meals
We’ve been ordering Green Chef’s keto meals every week and have been really happy with the service. The meals are tasty, filling, and genuinely keto-friendly, with good variety from week to week. The convenience of pre-portioned ingredients saves us time, and the ingredients have consistently arrived fresh. Overall, Green Chef has made keto meal planning much easier, and we’d definitely recommend it.
December 30, 2025
Reply from Green Chef UK
Hi there,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that our keto meals have been making your meal planning much easier and saving you valuable time each week.
Our team works hard to ensure that our ingredients always arrive fresh, tasty, and genuinely keto-friendly, so knowing that you are happy with the variety and convenience means the world to us. Your recommendation is the highest compliment we could receive!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann
the variety is good
the variety is good, always nice to have a choice and alot of healthy options. Sometimes veg doesn't last long or it can be small ie spring onion or pepper.
February 26, 2026
Reply from Green Chef UK
Hi Brighton,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ann
The Green Chef Team
Great choice of meals and good quality…
Great choice of meals and good quality ingredients
May 7, 2026
Reply from Green Chef UK
Hi Alexander,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Good service good selection of meals…
Good service good selection of meals could add more veg to the meals👍
June 2, 2026
Unprompted review
Reply from Green Chef UK
Hi Stephen,
Thank you so much for the five stars! ⭐
We’re thrilled to hear you’re loving the tasty, satisfying meals and that having all the macros worked out is making things even easier! It’s also great to know you’re enjoying the no-waste experience. That’s one of the things we aim for great food with zero fuss and minimal waste. 🌱
If you ever need a hand or want to share more feedback, our Customer Care team is here for you 7 days a week, 9:00am to 10:00pm, on 02045381121.
Happy cooking! 😊
–Ann💚
The Green Chef Team
Great delivery,packed really well.
Great delivery,packed really well.
Ingredients always fresh.
Tasty meals. We always buy the fish and vegetarian meals so can’t vouch for the meat but I’m sure they’re excellent
May 28, 2026
Reply from Green Chef UK
Hi Catherine,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
I have bought a box for 2 people for 4…
I have bought a box for 2 people for 4 days, for the past 4 weeks the meals are quick and easy and tastes great, my only issue is the fresh meat in the meals for 2 weeks in row I’ve had to throw the chicken and the pork this week as it is seriously going off. The dates are only lasting to my fourth day. This is the only reason I am giving it 3 stars
May 8, 2026
Reply from Green Chef UK
Hi Anne Kyle,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
All the meals are absolutely tasty…
All the meals are absolutely tasty great value and so easy to prepare and cook
December 3, 2025
Reply from Green Chef UK
Hi Mary,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Absolutely disgusting customer service.
Absolutely disgusting customer service.
I signed up to Green Chef and paid for my first box, but after looking through the meal options I decided to cancel because there was nothing I wanted. When I contacted Green Chef to request a refund, they claimed I hadn’t paid for anything, even though the payment had been taken.
I have now had to leave the matter with PayPal and my bank to resolve, which should not be necessary for something so straightforward.
Very disappointing experience and extremely poor customer service. Be warned.
Don’t bother to ask me to contact your customer service team to sort. I tried twice and got no where.
Just read other people’s reviews. There is a common pattern with this company.
May 30, 2026
Unprompted review
Reply from Green Chef UK
Hi Rich,
Thank you for sharing your feedback, and we are sincerely sorry for the frustrating experience you’ve had with your cancellation and payment tracking. We completely understand why you feel disappointed, and this is definitely not the standard of service we aim to provide.
We completely respect that you have escalated this with PayPal and your bank to ensure it is resolved. Please be assured that we never intend to take payments without providing the corresponding service, and we take system or tracking discrepancies very seriously. Your feedback regarding how your inquiries were handled has been noted, and we will use this to continuously improve our team's support quality.
We truly apologize for the inconvenience and stress this has caused you. If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
Kind regards,
Ann
Green Chef Team
I enjoy the meals it's as simple as that
September 22, 2025
Reply from Green Chef UK
Hi Mr. Robert,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
Lovely meals with good quality…
Lovely meals with good quality ingredients. Would highly recommend.
May 27, 2026
Reply from Green Chef UK
Hi Karen
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great meals when they arrive, but inconsistent service
The meal kits themselves are generally good quality, and when everything arrives as expected the recipes are easy to follow and the meals taste great.
Unfortunately, we've experienced a few issues with deliveries over time. On several occasions boxes have either arrived late or not turned up as expected, and we've also had instances where recipe cards have been missing from the delivery. While these issues can usually be worked around using the app or website, it's frustrating when you're relying on the service for meal planning during the week.
Overall, it's a good service with decent food and recipe options, but the reliability of deliveries and occasional missing items prevents me from rating it any higher.
January 9, 2026
Reply from Green Chef UK
Hi Gary,
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoy the quality of our meals and find the recipes easy to follow. At the same time, we're sorry for the inconvenience caused by the delivery issues and missing recipe cards you've experienced. We understand how important reliability is when planning your weekly meals, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant teams as we continue working to improve our service.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Previously had Greenchef and very…
Previously had Greenchef and very impressed. Just started using again as following keto. Excellent discount for first couple of boxes. Would recommend
May 27, 2026
Reply from Green Chef UK
Hi Angela,
Thank you so much for the five stars! ⭐
We’re so happy to hear that you’re enjoying our tasty meals and the quality of our ingredients, especially for your keto lifestyle! 🥦🍗
It’s great to know that our easy-to-follow recipes have taken the hassle out of meal planning. That’s exactly what we aim for more flavour, less fuss!
If you ever have questions or feedback, our friendly Customer Care team is here for you 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
– Ann 💚
The Green Chef Team
Almost perfect!
I've used 2 other recipie box companies in the past and like all of them for the convenience and variety of recipies they offer but I prefer green chef as their recipies include more vegetables. The only thing I don't like about their kits is some ingredients are ultra processed foods. (This may just be me being fussy as this is something I've researched a lot and try to avoid but equally is getting more reported on in the press). It would be helpful if they could either add a no upf category to their preference list and/or rethink ingredients ie coconut milk (upf) can be swapped for coconut blocks.
February 18, 2026
Reply from Green Chef UK
Hi Dominic
Thank you so much for the five stars!
Thank you for your feedback and for choosing Green Chef. We're delighted to hear that you enjoy the variety of recipes and vegetable-focused meals we offer.
We also appreciate your comments regarding ultra-processed ingredients and your suggestion for a no-UPF preference option. Customer feedback like yours is invaluable, and we'll be sure to share it with the relevant team for consideration as we continue to improve our menu and ingredient selections.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
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