Greene King Reviews 

839
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, most reviewers were unhappy with their experience overall. People frequently complained about poor food quality, mentioning cold dishes, very small portions, and essential items missing entirely from the menu during their visits. Customers also noted unhelpful or rude staff members, disorganized service, and long waiting times when dining at these locations. Some reviewers were happy with the friendly staff, cheerful service, and welcoming family atmosphere found at certain locations. Visitors often enjoyed delicious hot meals and efficient assistance provided by attentive team members who made their visits truly memorable. Many patrons expressed appreciation for clean surroundings and pet friendly policies that added comfort to their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, while many reviewers praise friendly, attentive... See more

Service

Consumers appreciate satisfaction with the attentive staff, friendly service, and good food. However, others... See more

Location

People report ambiguous experiences with location, noting a great position while also experiencing some... See more

Product

Reviewers express mixed feelings regarding the product, with some consumers enjoying items like the steak and... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers reported that the food was good and rooms... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We went as a family of 8 to the Oystercatcher in Penarth yesterday. We ordered on the app. The food was fine except the apple crumble, which you needed a magnifying glass to find. On getting h... See more

Rated 2 out of 5 stars

Greene King Oxton. Great position but poor unattractive seating and only four tables with parasols during a heatwave. Food served quickly and was fine Staff again were the biggest disappointment... See more

Rated 2 out of 5 stars

Visited Primrose Farm in Wigan. The new carvery update is actually ridiculous- why should we have to wait for a member of staff to come and get us to tell us we can go get our food?? The poor couple n... See more

Rated 2 out of 5 stars

We arrived at the Market Tavern, Durham checked that food was being served and ordered drinks. After consulting the menu we went to the bar to order food only to be told that both of our selections... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Greene King is the UK's largest pub retailer and brewer.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

839 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(839)

217 reviews in the last 12 months

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Rated 1 out of 5 stars

The food was terrible was send back 11…

The food was terrible was send back 11 of us family night out we have always come to the three elms cardiff we had children with us and was sat next to I think was a poker night with a lot of swearing plates let on our table even when sweets were brought over gone down hill time fined some were else

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Staff at Gordon Arms.

Getting good staff is difficult. Gordon Arms Peterborough has done it. Wendy,Libby and Rhianon are really excellent and provide a warm welcome and excellent service. Food is good value for money, pleasant environment and cheerful welcome made for a very relaxing lunch.

March 4, 2026
Unprompted review
Rated 2 out of 5 stars

Cynical promotions

I keep receiving promotions from Green King that are either not worth bothering with, or are impractical to use.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Flaming Grill on Bolton Road

Went to Flaming Grill on Bolton Road, Chorley for my mums 79th birthday on Friday 20th February with family and the staff (especially Sarah) went above and beyond to make our experience a great one.
Nothing was too much hassle. We had that much of a great time that we went back the following week.
The food was great, the waiting time was really good and the staff was excellent. It’s a nice welcoming place x

February 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Don’t believe Greene King promotions

My wife and I were due to meet friends at a restaurant near Oxford St today and due to public transport timings it made sense to do a pit stop at a pub nearby before we all met up to ensure we weren’t late. We did a google search and chose ‘Blue Posts’ because Greene King were supposedly offerring a deal for £3 a pint Peroni for the 27 Feb ‘pay day weekend’. To get this offer you were compelled to download the Greene King app (they want your data), so I did that. BUT when I went to Blue Posts to then get the offer was I told it wasn’t available. Totally cynical miss -selling.
I for one will never buy from them again.
A company not to be trusted……
I wouldn’t normally bother to do this kind of review but I’m sick and tired of politicians/corporate entities thinking they can rely on sufficient apathy to get away with lying and misrepresentation without consequences.

February 27, 2026
Unprompted review
Rated 2 out of 5 stars

Booked a table at Overstone Manor

Booked a table at Overstone Manor, Northampton to have our Sunday evening meal. It was 10 minutes before someone came to seat us then having bought our drinks and paid for a carvery there was only one choice of meat left which was gammon being sliced as thinly as possible as they were no doubt in fear of running out of that. Having complained to the manager Sabrina she offered us a refund and explained they had been busy and run out of meat. We stayed as it was too late to try and eat somewhere else and were eventually offered ‘a free cup of coffee or something to drink’ while we were eating but declined as we already had bought drinks!
Needless to say will not be going back again…..

February 22, 2026
Unprompted review
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Rated 2 out of 5 stars

What a disappointment

We booked for Sunday lunch. We have done this before and not had any problems but, this time we were most disappointed.
There were too few staff for the amount of people who followed us in; 1 bar tender, 1 table attendant and what appeared to be an assistant manager flitting between the kitchen and the restaurant.
The food, when it arrived was poor to say the least. 2 very thin slices of bacon slicer cut beef, 4 deep fried roast potatoes and 'seasonal veg' of peas and carrots and stuffing?, (with roast beef?), and gravy (powdered and made up) thick enough to stand a spoon in. Impressed? neither were we.
The service was slow and the food had been under heat lamps for a while.
We ate, paid and left.
It was a shame because we have had some great meals here and good family occasions.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

The manager of The Crow’s Nest

The manager of The Crow’s Nest, Percy Street, Newcastle is the most rude senior pub employee I have encountered in the UK pub industry. I have DSAR’d your company for our interaction and lodged a complaint. How is this company still operating a profit? Where is my Sprite, sorry £4.50 lemonade refund please? King of ripping people off for the green notes in our pockets!

February 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Extremley offended

I booked a table for the Rugby in the Mitre Holland Park on Saturday, upon arrival we were greeted by the Manager who was rude & abrupt we said that we had booked a certain table to watch the rugby this didn't interest him at all, he said it wasn't possible which was strange as we had booked earlier in the week with another Manger. Having been a regular in this pub for over a year I don' t think we should have been treated so badly, this guy isn't suited for the Hospitality trade!!!

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Used to be a great restaurant for…

Used to be a great restaurant for gluten free but changed the menu why can't u do chips on menu as it only takes a separate fryer which I can buy for not a lot of money who wants burger and mashed potatoes u are making celiac customers feel unwelcome

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Folly Andover

Staff are not friendly. Tables are dirty. A milkshake is milk with ice cubes. Gin and Rhubarb and custard with fruit is gin Rhubarb with slice of lemon. Generally a very unpleasant meal

February 12, 2026
Unprompted review
Rated 3 out of 5 stars

Great pub

Great pub, good prices, but customers vaping in dining areas unchallenged by staff. When reported by customer, customer deemed to be the problem.

February 7, 2026
Unprompted review
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Rated 3 out of 5 stars

We visited The Royal Sovereign in…

We visited The Royal Sovereign in Salford, Manchester, before a hospital appointment, we ordered the meal deal for 2. I had fish and chips, there were literally 5 chips on the plate and a spoonful of mushy peas. The meal could have fit on a side plate. I am not a big eater, but on arrival at the hospital I had to get a snack, as I was hungry. First and last visit, unfortunately

February 6, 2026
Unprompted review

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