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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that the teams are knowledgeable and communicative throughout the entire process. Many people highlight the excellent quality of the work, from installations to tidiness, and appreciate the clear explanations provided about the products and services. The overall user experience is frequently described as smooth and satisfying, with many consumers recommending the company. However, some customers also noted that getting answers to queries from office staff was not always straightforward. Additionally, a few people mentioned a slow start to the installation process, though the on-site teams ultimately completed the work professionally and efficiently.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, consistently praising the efficiency, responsiveness, and... See more

Product

People report positive experiences with products. Customers are pleased with the quality and functionality of... See more

Quality

Reviewers mention positive feedback about quality. Customers are very pleased with the outcome and the... See more

Sustainability

People report positive experiences with sustainability efforts. Many customers are delighted with... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the clear explanations... See more

Based on these reviews

Rated 5 out of 5 stars

Friendly staff Jordan and Keran turned up just after 08.00 wasting no time and informing us of what they were going to do and got on with it. Tidying up as they worked and assisted with our phones u... See more

Rated 5 out of 5 stars

Thankyou George and the crew. Ours was quite a big job requiring pipe work from scratch throughout in an old granite house with modern extension, the work which required maximum disruption but was ca... See more

Rated 5 out of 5 stars

Jack, James and John worked cleanly and efficiently to complete our solar panel fitting in Dorset. They made sure the panels were sitting flat on our roof, which was a challenge, but they worked tirel... See more

Rated 5 out of 5 stars

GreenGenUk have recently installed an air source heat pump to replace our old oil boiler and oil tank. We were extremely happy with the quality of the work carried out by Ali and Dan. As the system w... See more


Company details

  1. Solar Energy Company
  2. Electrical Installation Service
  3. Heating Contractor
  4. Heating Equipment Supplier
  5. Boiler and Heating Service
  6. Solar Energy Equipment Supplier

Written by the company

GreenGenUK is an award-winning provider of renewable energy solutions, proudly serving the South West since 2011. Originally based in Cornwall, we specialise in the installation of Air and Ground Source Heat Pumps, Solar PV, Solar Thermal, and Battery Storage Systems. We partner with leading brands like Mitsubishi, Samsung, Vaillant, JA Solar, AIKO, Jinko, Q.Cells, Tesla, SolarEdge, and GivEnergy, delivering high-quality, energy-efficient solutions tailored to meet each customer's unique needs. Our installations are carried out to industry-leading standards, ensuring maximum efficiency and long-term performance. Customer satisfaction and peace of mind are at the core of our services. GreenGenUK provides comprehensive aftercare and support for all renewable energy installations, guaranteeing smooth operation for years to come. We offer extensive manufacturers' warranties, with some lasting up to 30 years, emphasising the durability and reliability of our products. Our commitment extends further with our workmanship warranty of up to 10 years, showcasing our confidence in the quality of our work and dedication to customer support. As an MCS-certified and TrustMark-accredited company, GreenGenUK adheres to the highest industry standards. Whether you're looking to lower your energy bills or adopt a greener lifestyle, GreenGenUK is your trusted partner for sustainable energy solutions in the South West.


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

An excellent installation

An excellent installation. Work carried out with minimal disruption with efficient and consideration. Polite and helpful instructions given when commissioned, all requests met with a positive and helpful response.

May 12, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you for this great review, it's lovely to hear that you're pleased.

Best wishes
Team GreenGen

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Rated 5 out of 5 stars

Brilliant battery installation

Had battery fitted for our solar panels. We were given all the information we needed. The work was carried out as described and the site left in a clean and tidy state.

May 1, 2023
GreenGenUK logo

Reply from GreenGenUK

A great addition to add on to your existing solar array. We are pleased that you are happy and thank you for your great 5 star review.

Best wishes
Team GreenGen

Rated 5 out of 5 stars

Highly professional tradesmen that…

Highly professional tradesmen that worked quickly and competently. They were also adaptable, accommodating my request to change the route of the piping.

May 21, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you Paul for your 5 start review, much appreciated.

Best wishes
Team GreenGen

Rated 5 out of 5 stars

Positive experience

Easy to contact. Charging is clear. Works carried out quickly and tidily. Their products work.

March 24, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind review of your Air Source Heat Pump, we hope that you enjoy the benefits for years to come.

Best wishes
Team GreenGen

Rated 5 out of 5 stars

Great service.

We give it 5 stars as they were a great company to work with they could not do enough for us and we are very pleased with there work all the team were friendly and helpful recommend them to anyone.

June 6, 2023
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

A big thank you from all the team for your kind review, It's been a pleasure working with you and hope that you enjoy the benefits of having Solar installed. If you would like anything further in the future we look forward to hearing from you.

Best wishes
Team GreenGen

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Rated 5 out of 5 stars

Really knowledgeable staff who were…

Really knowledgeable staff who were great at installing and explaining

May 31, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you for your 5 star review, we have all enjoyed working with you to provide your solar, ground source heat pump, solar thermal and battery storage, we hope that you enjoy the benefits for years to come.

Best wishes
Team GreenGen

Rated 5 out of 5 stars

Good communications and excellent…

Good communications and excellent on-site installation team.

April 25, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind review and we hope that you enjoy the benefits of having battery storage installed.

Best wishes
Team GreenGen

Rated 5 out of 5 stars

Good ASHP installation

Knowledgeable staff in office and onsite. Kept to plan for ASHP installation. Smooth administration of grant application.

May 18, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you Mr Thomas for your 5 star review.

Best wishes
Team GreenGen

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Rated 5 out of 5 stars

Solar PV and Tesla Powerwall Installation

It may have taken over 8 months from order to installation but that's Tesla Powerwall lead times for you and much as had been advised on ordering. GreenGen kept us informed of progress throughout.

Once the battery became available the whole process moved on quickly and efficiently. and the actual installers did excellent neat and tidy work. Difficult to fault really.

May 31, 2023
GreenGenUK logo

Reply from GreenGenUK

Thank you Ed for this kind review. We have been working hard to ensure that supply of Tesla Powerwall's are secured. We hope you enjoy the benefits of having Solar PV and the Tesla Powerwall installed.

Best wishes
Team GreenGen

Rated 1 out of 5 stars

Hot Water cylinder.

When installing a system powered by an Air Source Heat Pump, Greengen fitted a hot water cylinder described by its maker as "not suitable for use with a heat pump system due to its heating coil being too small" An enlarged heating coil is required due to the lower water temperature from a heat pump compared to that from a traditional combustion type boiler. Only after taking this matter to the MCS and NECEIC Consumer Complaints Body was I able to get the hot water cylinder changed for the correct type.

March 24, 2023
Unprompted review
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Rated 1 out of 5 stars

A waste of time!

I contacted this company for advice about installing a battery storage system at my house. An appointment was duly made, which I changed arrangements to keep.It was cancelled at very short notice, and I was asked to ring the office to rearrange. The office staff were totally disinterested, and said to wait until the lady I had spoken to was back. She then arranged a virtual estimate, which was not at all what I wanted. A further appointment was made, and this morning it was also cancelled. This company does not deserve to be in business. Colin Scott

September 5, 2022
Unprompted review

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