Reply from Green Motion Car and Van Rental - Green Motion Central London
Thank you for your review. We’re glad the process was easy and you received great service.
Location
Switch locationHilton London Metropole, 225 Edgware Road, W2 1JU London, London, GB
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Company details
Written by the company
Green Motion Central London offers car hire from a desk inside the Hilton London Metropole Hotel at 225 Edgware Road, W2 1JU, serving Central London. This page also covers the Edgware Road, London Euston, London Kings Cross, London Marylebone and London St Pancras (Eurostar) desks. If you are arriving at London Paddington Station, leave via the Praed Street exit and turn left towards Edgware Road. Keep walking for around 5 minutes until you reach the Hilton London Metropole Hotel on your left, not to be confused with the Hilton Paddington. The Green Motion office is on the hotel's ground floor. For queries or to report a delay, call the branch using the number in the branch details on this page. Desk opening hours (local time): Mon–Wed 08:00–17:00; Thu–Fri 08:00–19:00; Sat 08:00–13:00; Sun closed. Public holidays: 08:00–13:00.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Hilton London Metropole, 225 Edgware Road, W2 1JU, London, London, United Kingdom
- 02071860000
10% off when you book direct
I had a great experience with using…
I had a great experience with using Green Motion. The car I received was in really good condition and pretty much brand new. The person at the desk was helpful and clear on instructions. It was also much cheaper then most rental places. The deposit was quite high for this reason (£1500) but it was fine in the end. I used my own insurance provider and this was no issues. The car was an automatic SUV in good condition with Apple Carplay and modern features (it was an MG ZS I believe), and it cost around £150 for 5 days.
I took a video/pic of the car and of a scratch when I first started. It didn't seem to be documented, but when I showed proof I took it before my trip started there was no issues. Just make sure to do this and email it to them as well as I didnt know you had to do that, but they said just do it next time.
Also, my car was quite dirty and dusty outside so I got it car washed before returning it. If I didnt do that, they would of charged £96 for cleaning fee. Just a heads-up, better to pay £15 to get it cleaned then pay £96.
My car was also provided to me with a 1/4 tank of fuel, which I returned at the same. Just a heads-up, you most likely will need to fill up at the beginning of the journey, although maybe its not always this case.
Overall, my deposit was returned in full and it was a positive experience renting with them. I definitely will do it again in the future.
October 15, 2026
Reply from Green Motion Car and Van Rental - Green Motion Central London
Thank you for taking the time to share such a detailed account. We’re glad the nearly new car, clear desk instructions and price made this a positive rental, and that your deposit was returned in full. We also hear your points about the high deposit, documenting existing marks, the car’s exterior cleanliness and the fuel level at collection. Your practical feedback is useful to us.
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