Excellent service ,helpful and entertaining.Easy access and shuttle.A good start and finish point.Price was better than competitors for a really good car.One thing,read the rental agreement if you are... See more
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Location
Switch locationGatwick Business Park, H14 Kennel Lane, Hookwood, RH6 0AY Horley, West Sussex, GB
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Absolutely pure crap So not entirely their fault but read your fine print at the £70 pound charge for parking issues. So the hotel we were at didn’t say anything about us parking there despite us... See more
Great car for a UK road trip I rented a red MG from Green Motion Gatwick and drove approximately 600 miles around the UK. Overall, it was a very good experience. The car was comfortable, econ... See more
Company replied
Forgot to pay Dartford Crossing Fee on time. Hidden in small print is a £67 admin fee for Green Motion to send you email. Apart from that the car and rental was all pretty easy going.
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Company details
Written by the company
Green Motion operates a car hire desk serving London Gatwick Airport (LGW), based at Gatwick Business Park, H14 Kennel Lane, Hookwood, in Horley, West Sussex. This page also covers the Crawley desk. Customers not flying into Gatwick should head directly to the Kennel Lane address (RH6 0AY). Those arriving at the airport can request an on-demand pick-up by calling the branch once baggage has been collected, with collection from bus stop 12 at the North Terminal or bus stop 9 at the South Terminal. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Gatwick Business Park, H14 Kennel Lane, Hookwood, RH6 0AY, Horley, West Sussex, United Kingdom
- 01293 855100
10% off when you book direct
4.5
Excellent
18 reviews
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Absolutely will take you the cleaners
Absolutely pure crap
So not entirely their fault but read your fine print at the £70 pound charge for parking issues. So the hotel we were at didn’t say anything about us parking there despite us asking charged us for each day parking there 7 days. Green motion charged me £70 per yoke with no exception despite me sending them proof. The first one sure I get it. 7 of them? FFS. They also decided they would just help themselves to the money in my account and took about £500.
Also they don’t mention on the post despite buying the insurance down to the lower mark you can not put that hold on a debit card costing me £200+ to change the rental agreement.
Overall the staff inside the rental place was amazing. Everything else about green motion is pure money grab. I will never rent from them again. Go with a more know provider.
October 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Obrigado pela sua avaliação. Ficamos satisfeitos por saber que recebeu um bom apoio ao cliente em Gatwick.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for your review. We’re glad you found the rental good value, appreciated the upgrade and were happy with the car’s condition.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for your review. We’re pleased you enjoyed driving the car and appreciated the service at the Gatwick desk.
Excellent service ,helpful and…
Excellent service ,helpful and entertaining.Easy access and shuttle.A good start and finish point.Price was better than competitors for a really good car.One thing,read the rental agreement if you are going far ,as what you have paid for 5 days covers 500 miles spread over your hire.We were saved by our last day travel being very short.
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for the thoughtful review. We’re pleased you enjoyed the Gatwick team, shuttle and car. Your point about checking the mileage allowance before a longer trip is helpful feedback, and we’re glad it worked out for your journey.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for sharing your experience. We’re glad the Gatwick location suited you and that you enjoyed the team and vehicle.
No matter where I fly I always look…
No matter where I fly I always look toward Green Motion to. hire a car.
Great service, friendly staff and good rates ..
Very happy
August 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for choosing Green Motion on your travels. We are pleased that the friendly service and rates have made you want to return, and appreciate you sharing that experience.
Dartford Crossing Fines
Forgot to pay Dartford Crossing Fee on time. Hidden in small print is a £67 admin fee for Green Motion to send you email. Apart from that the car and rental was all pretty easy going.
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for noting that the car and rental process went smoothly. We understand why the £67 administration fee following the missed Dartford Crossing payment feels high. If you would like the applicable rental terms and charge checked, please send the notice and rental reference privately to ics@cs.greenmotion.com so customer services can explain it.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for your review. We’re pleased you had a great experience with the Gatwick team.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for your review. We are pleased that the hire felt affordable, straightforward and reliable, and that you were happy with the service.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for your review. We are glad the front desk team at Gatwick was accommodating.
Great car for a UK road trip
Great car for a UK road trip
I rented a red MG from Green Motion Gatwick and drove approximately 600 miles around the UK. Overall, it was a very good experience. The car was comfortable, economical and well equipped, with Android Auto, which was very useful for navigating around the country.
The automatic gearbox was occasionally a little strange when climbing hills, especially with four people and all our luggage on board. Android Auto also disconnected intermittently. However, apart from these minor issues, the car performed very well throughout the trip.
We drove from Gatwick to Haywards Heath, Stonehenge, Salisbury, the Cotswolds, Witney, north London and Cambridge before returning to Gatwick. The MG handled this extensive journey well.
Overall, I was happy with the car and would consider renting it again. Thank you for a good experience!
October 14, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for taking the time to describe your UK road trip. We are glad the MG was comfortable, economical and useful for such a long journey. We also appreciate your specific feedback about the gearbox on hills and the intermittent Android Auto connection; those details are helpful to the team.
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for choosing Gatwick again. We’re glad this rental went smoothly, as it has on your previous visits.
I hope that the important procedures can be completed online before picking up the car
I hope that the important procedures can be completed online before picking up the car, so as to avoid problems on the spot, delaying time or even failure to pick up the car. To take my example this time, due to the bank, my credit card's consumption limit for pounds sterling was limited, and the deposit amount was not enough. I called the bank temporarily to solve the problem, and due to the time difference, it was delayed for a long time and almost failed. The other person who picked up the car at the same time as me also encountered a credit card problem at the scene, which delayed more time. After I picked up the car, he hasn't solved it yet.
September 15, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for explaining what happened at collection. We understand how a card limit and the need to contact your bank across time zones delayed your pick-up. Your suggestion to complete more checks online in advance is useful, and we’ll pass it to the relevant team.
Helpful and friendly staff
Helpful and friendly staff, call out to Jake for giving us an upgrade making the long motorway journey North so much more comfortable
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for mentioning Jake and the Gatwick team. We’re glad the upgrade made your long drive north more comfortable and that the staff were helpful and friendly.
This was my 4th time using green…
This was my 4th time using green motion. They always have the best prices, easy to pick up and drop off. Would use again!
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion London Gatwick Airport
Thank you for choosing us for a fourth time. We’re glad the pricing and pickup and drop-off process continue to work well for you. We appreciate you sharing your experience.
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