GreenPan UK Reviews 

Bought a full set of black pans from you as a wedding present and a total waste of money. Loved at first but not one pot is durable, unchipped or damaged. We just cook with them and store in a kitchen cupboard. Something isnt right with this product. Wish we never wasted the money.

Least of all, emailed 4 times over the past 2 months to try to rectify and no response. Disgusting!

I've owned multiple sets of Greenpan pans now, I think this is my third, which is why I've come to write this review. I think the quality has reduced from the set I first used nearly 8 years ago...

The set I had last, lasted about 18 months before the coating was very chipped. I thought that might have been a one off issue with that range. But the latest set I had as a gift Xmas 2023 are now very chipped as well. In particular along the edges where the metal edged lids touch the pans. I feel like this is a really silly design flaw. I am very careful with these pans, gentle with the lids, and have only ever used wood implements in them.

Unless Greenpan address this design flaw, I won't be buying another set. As 2 years or less for a set of pans before they are very chipped is rubbish. I love the health benefits, but this really needs fixing. And I see other customers have this issue too.

You need to make your pan edges metal, or give your pan lids silicone rims.

The non stick coating on my pan stopped after 6 weeks. Customer service email address just bounced back as not existing so I think this company no longer exists but is still taking money from customers. I received no confirmation email from when I placed the order and now I can’t return my faulty product. Don’t trust this company.

We received a set of frying pans as a wedding present and within a handful of uses they are no longer non stick and getting damaged. Customer service is non existent, we have been trying to reach out to them directly and via our wedding present company and there has been no response for two months now. Perhaps for the best as I just read they had a law suit filed for harmful substances in their pans so perhaps best to shop elsewhere.

Spent a significant amount of money on these pans, every pan has chips in the coating after a couple of uses and me being very careful with them. They are a waste of money, comes across as a quality brand, it's not. I have been trying to get a response from customer service for months and nothing! not the quality or the service I was expecting for such a price.

The pan arrived damaged.

Email is the only way to contact but no reply after 3 weeks.

FYI - customer service email doesn't work (error message) but the customer care email may work .....

I guess I will have to contact my credit card company.

We spent a reasonable amount on saucepans and frying pans and feedback is very disappointing. The frying pans lost their non stick very quickly and the saucepans started to discharge their stick in our food. Useless product.

Zero customer service and the pans are not fit for their purpose. My pans lost their non stick with a couple of months. Emailed customer service who simply ignored the email and did not respond. I would avoid Greenpan at all costs, as there are plenty of great products out there who also have good customer service at the same price point.

The package arrived looks damaged and the product is defective. I contacted them to ask for exchange. Email is the only way to contact. No reply at all. I don’t know what to do with their product. If I return, I have to buy another box to pack it, then I worry that if my return gets lost or delay, I have no way to contact them again. So bad experience

Something is going on with the quality of Greenpan. After ONE use (with silicone utensils) I cleaned them carefully with a non-scratch sponge and the coating started to chip off! I’ve never seen anything like it. I’ve just now seen other recent reviews observing the same thing. I wrote to customer service but got no response.

Did they change hands because this is an out and out con?

I did a lot of research and settled on greenpan as the most eco friendly option. Thankfully they were gifted to me by my mum as a housewarming gift. Two months in and the pans have chipped around the rim where the lid sits and there are mini scratches on the bottom. I’ve only ever used silicone or wood cooking utensils and a soft sponge to clean them (no scrubbing) so it’s ridiculous that they’ve already chipped! I’ve emailed customer services three times and sent two dms via Instagram and I’ve not had a response. Shocking customer service and poor quality given the price tag of these pans - they aren’t cheap! I would have expected better quality and service.

I had an issue with a pan bought for me as a Christmas present some years ago. They replaced it with no questions. Very impressed.

I have several of their pans, they are good pans, not great - I have an issue with one pan though and can't get any response via their website or social media account, so shockingly bad customer service.

I had an issue with my product, contacted the company and they were absolutely wonderful, very polite, very helpful. They've gone above and beyond to help me.
It seems like many other companies should take note. I definitely recommend this company to anyone.

Pans were absolutely doing the job to start but 6 months in food starting sticking. Only using for typical family life, e.g. frying eggs, stirfrys, so no heavy use or anything outside of the norm. Emailed company (4.10.24) asking for guidance - no response. Followed up with another email (19.10.24) - no response.

Do not order from this company! I ordered a 2 pan set - one arrived broken. There's no number to contact the company. Most of the email addresses on their website are incorrect and you get a mail bounce back. The one that did work sent me an automatic reply to say I'd receive help within 24 hours. I'm still waiting 5 days later. Not heard a thing. I cannot recommend at all.

Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I already had an email confirming delivery of my replacement pans! I just couldn't believe how quickly and efficiently my enquiry was dealt with.
Thank you Wolf who dealt with my request!

Overall I am happy with the pans. I bought my set in April but didn't use them until June. We noticed one of the frying pans had developed small pitting holes. We had taken care to use the pans as instructed and they all still looked brand new apart from the pitting. I contacted customer service and they took nearly two weeks to come back to me, They asked for photo's, which I had already sent in my first communication. I sent them all again along with other info they wanted. Good news they would replace my pan, bad news they didn't have the same pan! I should have asked for a totally new set really but I accepted the offer of a different pan. Not totally happy with the result but life goes on, it's only a pan!

The email address on the website does not work:
customer.service***** I keep getting bounce back. I have a faulty pan how can I get in touch?

We switched to GreenPan some years ago for non stick items to get away from PFAS and we have been very pleased with the quality and performance of their ceramic cookware.
However, a relatively new frying pan developed 2 pinhead sized pitting faults in the coating and, given the age of the pan, I asked for it to be replaced. It took 3 messages to get a response (they are not contactable by telephone) but when they did reply by return to my latest fairly direct message they confirmed that a replacement is on its way to me and apologised for the delay in responding.
Looking at other reviews it seems that their customer service is either brilliant or disappointing. For me, they turned things around so I have only deducted one star and will certainly continue to buy their products which I think are really good.