Greenstar Property Services Reviews 84

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their clear explanations and efficient work. Many people found the service to be excellent from start to finish, noting the staff's attention to detail and their ability to resolve issues effectively and promptly, even in challenging conditions. However, some customers also noted dissatisfaction with the service, mentioning instances where work was not completed to their satisfaction, leading to further issues or the need for another company to rectify the problem.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional, quick, and... See more

Staff

Consumers consistently find staff to be positive, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ryan & Leo replaced our water cylinder. They were polite throughout the day’s work and were happy to explain any queries we had.

Rated 5 out of 5 stars

Excellent service through. Great communication, kept fully informed at each stage. Special thanks to Simon, who found the leak and repaired it, and to Lee, who did a great job reinstating the concrete... See more

Rated 5 out of 5 stars

We had a new boiler fitted by Greenstar Property Services and I’m really pleased with the service. Chris was great — friendly, professional, and clearly knew what he was doing. Everything was explain... See more

Rated 5 out of 5 stars

Needed a new boiler and Simon from Greenstar provided great advice, and their office staff were also friendly and professional - answering all the questions we had and helping us to make our decisions... See more


Company details

  1. Gas Company
  2. Bathroom Remodeler
  3. Gas Installation Service
  4. Gutter Cleaning Service
  5. Plumber

Information provided by various external sources

Greenstar Property Services Ltd is your local, reliable service provider, offering the complete plumbing, heating and drainage solution for both domestic and commercial.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Recommending Greenstar

We called Greenstar to help us find and repair a water leak in our supply pipe. Very pleased with the professional service, communication, the politeness of the team and the quality of the work.

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

It was a bit of a roundabout route to…

It was a bit of a roundabout route to Greenstar - from Halifax emergency cover to CET to Greenstar. Simon was great. Quick and efficient and good, accurate communication before and during the job. Drains cleared and all was well. No fuss.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Leak detected

Green star detected, repaired and reinstated following an underwater leak. Everyone who came was really professional, they kept us fully updated, and worked really hard in some pretty nasty weather. They really solved a problem for us. They were all friendly, professional, competent, hard working and informative.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

New boiler supplied and fitted

We had a new boiler fitted by Greenstar Property Services and I’m really pleased with the service. Chris was great — friendly, professional, and clearly knew what he was doing. Everything was explained well and the job was done neatly and efficiently. Would definitely recommend!

January 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Pile of brown stuff

Was put in touch with “ green star” through insurance company Liverpool Victoria ,which isn’t any better, was supposed to patch up a roof leak , what a complete and utter waste of time and as for the patch up “ work” done what a complete and utter waste of time to call it cowboy work is an understatement, if they ever get mentioned by the insurance company again IT’S A NO FROM ME

January 23, 2026
Unprompted review
Greenstar Property Services logo

Reply from Greenstar Property Services

We are sorry if you have had a bad experience. We are a long established company with many satisfied customers across all review platforms and we try our best to satisfy our customers with the best service possible.

In this case the reviewer was not a direct customer of Greenstar Property Services and the repair carried out was all that your insurance company were able to authorise under your policy. We did not have authorisation to carry out further works.

This will be taken further as it is not a true reflection of our company and the service that we provide.

Rated 5 out of 5 stars

New boiler installed

Just had a new boiler installed by Greenstar. Excellent service received from start to finish. Ryan left our house clean and tidy, and he explained everything very well.

I would highly recommend Greenstar and would use them again.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Greenstar Property Services Ltd was a perfect choice

Greenstar Property Services Ltd was highly recommended to me and I can see why. They were courteous, responded speedily, were knowledgeable, provided a detailed written quotation, turned up on time, did the work efficiently and left the site clean and tidy. They provided first class service at a truly affordable price. They are an honest and reliable company.

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

New Combi Boiler

Delighted with our new combi boiler installed today. Chris was extremely professional and very clean and tidy. Thank you to Greenstar. Would definitely recommend.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Attention to detail

Attention to detail, informing me every step of the way, knowledgeable through experience, polite ... what else can I say about Simon who came to trace and access a leak under my kitchen floor. Can thoroughly recommended Simon and Greenstar, along with Nicki in the office and Billy who assisted.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Water Leak

We had a water leak from our toilet and we're very happy with the work carried out by Simon Lee. He was friendly, very professional and sorted out the issue without delay.
Very Happy!

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

waste of time company

I've booked the visit for boiler service well in advance, visit cancelled less then 24 hours before agreed date and time

September 18, 2025
Unprompted review
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Reply from Greenstar Property Services

Whilst we appreciate all feedback about our company and our services, we do feel your review is a little harsh. We contacted you with 24 hours notice to apologise that we wouldn't be able to visit you for your routine boiler service and offered you some other dates. We we struggling, dealing with emergencies, one of whom was a customer who is at her home on end of life care and in desperate need of hot water.

Rated 5 out of 5 stars

The engineer arrived on time was…


The engineer arrived on time was incredibly polite and expedited the replacement in a very efficient manner.

The engineer also improved the shut off valve under the sink showing initiative and sensitivity about the inadequacy that was there.

Greenstar are highly recommended and if the Engineer who attended was anything to go by they have exceptional staff who are a credit to them.

July 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Leak detection and repair

Excellent service through. Great communication, kept fully informed at each stage. Special thanks to Simon, who found the leak and repaired it, and to Lee, who did a great job reinstating the concrete floor. Both Simon and Lee were a credit to the company, courteous and respectful, leaving the property clean and tidy after each of their three visits.

July 4, 2025
Unprompted review

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