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GreenThumb Lawn Treatment Service Reviews 

4,749
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the positive impact on their lawns, which often transform from poor conditions to lush and healthy appearances. The staff are frequently commended for their professionalism, knowledge, and friendly demeanor, providing excellent advice and making customers feel well-cared for. Many appreciate the personalized approach and the consistent high quality of the work performed by the lawn specialists. However, some people were dissatisfied with the customer service, citing issues with unreturned calls, difficult communication, and unanswered inquiries. There were also concerns about missed treatments and a perceived decline in service quality, with some feeling the company has become too corporate and less customer-focused.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Product

Clients share ambiguous opinions on product effectiveness, with some reviewers expressing satisfaction,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting non-existent or difficult-to-reach... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Steve Shaw the GreenThumb operative was clear in his explanation of what the plan treatment was He worked steadfastly despite it being 30+ degree C. Most of the tools he used were electric and,wi... See more

Company replied

Rated 4 out of 5 stars

The lawn specialist did a great job (again) in advising what he was doing and why. The work was carried out very efficiently. I would give 5 stars, but unfortunately Green Thumb only confirms whet... See more

Company replied

Rated 4 out of 5 stars

My trust fading fast, your service is a concern, you don’t return calls, then promise too and don’t. Sorry Alasdair and Dave gave exemplary service now everything has changed and we no longer have a... See more

Company replied

Rated 5 out of 5 stars

I have been a user of GreenThumb Lawn services for a number of years now and after a recent aeration and scarification treatment combined it left the lawn patchy and bare in places due to a very hot s... See more

Company replied


Company details

  1. Lawn Care Service

About GreenThumb Lawn Treatment Service

Written by the company

Trusted For Over 40 Years

GreenThumb has been caring for lawns for over 40 years, helping homeowners across the UK get more from their outdoor spaces. With over 220 branches nationwide, we’ve supported more than a million customers with expert, tailored lawn care designed to keep gardens looking their best all year round.

We now offer even more ways to look after the outside of your home, including mowing, garden tidy-ups, hard surface cleaning, weed control and window cleaning.

Our tailored treatments help lawns and gardens thrive by feeding and aerating the soil, controlling weeds and moss, and repairing bare patches, while also keeping paths, patios, and windows looking their best.

We want looking after your garden to feel simple. Customers have access to their own GreenThumb account, where they can keep up to date with treatments, recommendations, appointments and billing whenever it suits them. They can also enjoy our LawnLove rewards platform, with savings at over 300 popular brands, including supermarkets, fashion retailers, restaurants, holidays, days out and cinema.

From regular lawn treatments to practical garden and exterior care, GreenThumb helps keep outdoor spaces healthy, tidy and ready to enjoy. So, whether you’re planning a family barbecue, relaxing outside, or simply want a garden you can be proud of, we’re here to help make life a little greener.


Contact info

Get a Quote

Get a quote for professional lawn care from your local GreenThumb team

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.3

All reviews

(4,749)

1,207 reviews in the last 12 months

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Rated 5 out of 5 stars

My half-acre lawn has come a long way…

My half-acre lawn has come a long way in the 8 years that GreenThumb have been looking after it; all the moss has gone as have the huge cracks in the [clay] soil and the bare patches that would appear in spring and summer. We have a lot of wildlife (birds, foxes and badgers) and we back on to a dairy farm so the occasional weed seed does manage to get through but is easily spotted and dispatched or, if I'm feeling lazy, dealt with at the next GreenThumb treatment. A huge thanks to Howard Baker at the Canterbury branch for his efforts over the years - always reliable, professional and friendly. He probably has no idea just how much we appreciate the transformation of our garden.

June 26, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Simon, thank you so much for your kind words.

We're glad you can see the benefits of having lawn treatments and the service carried out from Howard and your local branch.

Thank you, Adrian

Rated 5 out of 5 stars

Great service and experience!

Dan G came and reseeded/treated our lawn this week and did a great job! Super friendly, very professional explained everything he was doing and what I need to do in the coming weeks. A real credit to Green Thumb!

June 23, 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Hello Jackie, thank you very much for taking the time to leave Dan a great review!

We really appreciate you sharing your experience with us and are delighted to hear Dan has provided you with a fantastic service 😊

Thank you, Adrian.

Rated 5 out of 5 stars

The Bath branch are always helpful and…

The Bath branch are always helpful and knowledgeable. Chris Dequidt is thorough, gets on with the job and pleasant to have around

June 26, 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Thank you very much for taking the time to leave us a review.

We're glad you can see the benefits of having lawn treatments and the service carried out from Chris and your local branch.

Thank you, Adrian

Rated 5 out of 5 stars

Lawn treatments applied today by Luke…

Lawn treatments applied today by Luke Kelly, friendly and knowledgable. Very impressed

June 26, 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Hi Kath, thank you very much for taking the time to leave Luke a lovely review.

We are so pleased he has provided you with a great service! Thank you, Adrian.

Rated 5 out of 5 stars

Good service

Darren and Lionel visited us today, to treat a lawn in a bad state after a wet winter. They explained everything they were going to do and why it was needed. They were quick, polite and friendly. We have used their services in the past, so were are looking forward with confidence to a big improvement.

June 26, 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Hello Bruce, thank you very much for taking the time to leave Darren and Lionel a great review!

We really appreciate you sharing your experience with us and are delighted to hear thye have provided you with a fantastic service 😊Thank you, Adrian.

Rated 5 out of 5 stars

Great Lawns Rejuvenation / Renewal Job

Our lawn were in a terrible condition: more moss than grass and bare patches.

Gary and Shane (from the Aldershot Branch) de-mossed,scarified , aerated, extensively re-topped with fresh earth and re-seeded.

Job took about 5 hours in boiling weather.

About 4 weeks have passed. The new grass having sprouted, lawns now look lush, green and near-perfect

May 28, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Iain, thank you very much for taking the time to leave us a review.

We're glad you can see the benefits of having our fabulous lawn treatments and its great to hear Gary and Shane have provided you with a fantastic service 😊

Thank you, Adrian.

Rated 5 out of 5 stars

Very reliable company

Very reliable company. They come to treat our lawn when they say they will. Managing a change of appointment is easy. The operator Jamie from Canterbury branch, is most pleasant and charming. He lets us know when he arrives and when he leaves. Always prompt and polite...a pleasure to have him.

June 26, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Thank you very much for taking the time to leave us a review.

We're glad you can see the benefits of having lawn treatments and the service carried out from Jamie and your local branch.

Thank you, Adrian

Rated 1 out of 5 stars

The Chepstow branch gave my 2 small…

The Chepstow branch gave my 2 small lawns a treatment in Januaryq and then I didn't see them again until June, by which time my lawn was full of weeds. I pay by direct debit around £130 a month on a contract so not cheap. The June treatment has not resolved the weed issue so I tried to contact them to share my concerns about their poor service. They did not respond so I have now cancelled my direct debit. Using another company now - considerably cheaper and much more effective.

June 15, 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Hi, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you

Rated 5 out of 5 stars

Luke was most helpfull and polite

Luke was most helpfull and polite, explaining what treatements he was putting on the lawns.

June 26, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Peter, thank you very much for taking the time to leave Luke a lovely review.

We are so pleased he has provided you with a great service!

Thank you, Adrian.

Rated 5 out of 5 stars

Perfect new lawn from Greenthumb Burntwood

Had a completely new lawn done, faultless from start to finish and it looks amazing, Paul and the lads at the Burntwood branch have done both me and themselves proud, I can’t recommend them highly enough, communication spot on throughout too

June 9, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Thank you very much for taking the time to leave us a review.

We're glad you can see the benefits of having lawn treatments and the service carried out from Paul and your local branch.

Thank you, Adrian

Rated 5 out of 5 stars

Excellent Service

Like Kelly was very polite, efficient and spoke with knowledge regarding the condition of our lawn.

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi, thank you so much for your kind words, we really do appreciate you taking the time to leave us a review 😊

Thank you, Adrian

Rated 4 out of 5 stars

Service

Luke Kelly did our treatments he was polite friendly and efficient

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi, thank you very much for taking the time to leaveLuke a lovely review. We are so pleased he has provided you with a great service!

Thank you, Adrian.

Rated 5 out of 5 stars

Top Green Thumb Rep

Luke was a lovely, helpful GreenThumb rep. He was extremely informative. Thank you, Luke.

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Sajada, thank you very much for taking the time to leave Luke a great review! 

We really appreciate you sharing your experience with us.

Thank you, Adrian

Rated 5 out of 5 stars

Excellent and professional advice from…

Excellent and professional advice from Tom Rielly on my welcome visit. Took soil samples and told me exactly what was needed. Looking forward to a lush lawn with Tom's help

June 24, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi Philip, thank you very much for taking the time to leave Tom a lovely review. We are so pleased he has provided you with a great service!

Thank you, Adrian.

Rated 4 out of 5 stars

Lawn treatment good but difficult to…

Lawn treatment good but difficult to get InTouch to speak to a person, not like it was before

June 13, 2026
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi, thank you for taking the time to leave us a review.  We are glad you can see the benefits of having our lawn treatments.

We understand your frustration, we're going through a lot of change at the moment and we're working hard to fix things, so that normal service can resume.

Thank you,
Adrian

Rated 1 out of 5 stars

Poor communication

Appointment reminder issued, but this was no longer convenient therefore emailed to cancel, as advised. No response received and appointment reminders issued based on the original date. Called, spoke to someone and agreed to reschedule seemingly without issue. Further reminders received based on the original date in error.

On the day of the original appointment, surprised by someone in my garden from Green Thumb part way through a treatment, so sent away. Later in the day voicemail received stating someone else from Green Thumb would be be on site again in the afternoon, despite the instruction for no treatments until a later date.

No ownership of appointments, no communication between staff and charges now to be dealt with.

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi, I would appreciate the opportunity to look into this - could you please email customerrelations@greenthumb.co.uk with further details, including your postcode and contact details, so I can raise this with our Customer Relations team. Thank you

Thank you for providing your details, our team will be in touch soon.

Rated 4 out of 5 stars

Steve Shaw

Steve Shaw the GreenThumb operative was clear in his explanation of what the plan treatment was He worked steadfastly despite it being 30+ degree C.
Most of the tools he used were electric and,with exception to the edging, the end result was very good - in any case having done it myself I hadn’t expected him to do 100m+ of edging by hand.
Good job Steve.
Thanks.

June 24, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Ian, thank you very much for taking the time to leave Steve a great review!

We really appreciate you sharing your experience with us and are delighted to hear Steve has provided you with a fantastic service 😊

Thank you, Adrian.

Rated 5 out of 5 stars

We have used Green Thumb for years

We have used the lawn treatment service of Green Thumb for years and are very pleased with the results, leaving our lawn strong and healthy. Have recommended to friends. Chris is always helpful and explains all.

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello David, thank you very much for taking the time to leave us a review.

We're glad you can see the benefits of having our fabulous lawn treatments and its great to hear Chris has provided you with a fantastic service 😊

Thank you, Adrian.

Rated 5 out of 5 stars

Tom was very helpful and knowledgeable…

Tom was very helpful and knowledgeable about his job nothing was to much trouble

June 25, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hi John, thank you very much for taking the time to leave Tom a lovely review. We are so pleased he has provided you with a great service!

Thank you, Adrian

Rated 5 out of 5 stars

Andy from Torbay came to do our lawn…

Andy from Torbay came to do our lawn treatment. He was such a lovely chap and very knowledgeable and he listened to our concerns regarding areas that needed improving. He there and then sorted it out for us and also gave us tips regarding maintaining a healthy lawn for all areas in our garden. I only occasionally leave reviews but due to Andy being super I’m leaving this one because he was such a top chap. A1 service!

June 22, 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Jo, thank you very much for taking the time to leave Andy a great review!

We really appreciate you sharing your experience with us and are delighted to hear Andy has provided you with a fantastic service 😊

Thank you, Adrian.

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