Steve Shaw the GreenThumb operative was clear in his explanation of what the plan treatment was He worked steadfastly despite it being 30+ degree C. Most of the tools he used were electric and,wi... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
GreenThumb Ltd, LL17 0JD, St Asaph, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My half-acre lawn has come a long way in the 8 years that GreenThumb have been looking after it; all the moss has gone as have the huge cracks in the [clay] soil and the bare patches that would appear in spring and summer. We have a lot of wildlife (birds, foxes and badgers) and we back on to a dairy farm so the occasional weed seed does manage to get through but is easily spotted and dispatched or, if I'm feeling lazy, dealt with at the next GreenThumb treatment. A huge thanks to Howard Baker at the Canterbury branch for his efforts over the years - always reliable, professional and friendly. He probably has no idea just how much we appreciate the transformation of our garden.

Reply from GreenThumb Lawn Treatment Service
Dan G came and reseeded/treated our lawn this week and did a great job! Super friendly, very professional explained everything he was doing and what I need to do in the coming weeks. A real credit to Green Thumb!

Reply from GreenThumb Lawn Treatment Service
The Bath branch are always helpful and knowledgeable. Chris Dequidt is thorough, gets on with the job and pleasant to have around

Reply from GreenThumb Lawn Treatment Service
Lawn treatments applied today by Luke Kelly, friendly and knowledgable. Very impressed

Reply from GreenThumb Lawn Treatment Service
Darren and Lionel visited us today, to treat a lawn in a bad state after a wet winter. They explained everything they were going to do and why it was needed. They were quick, polite and friendly. We have used their services in the past, so were are looking forward with confidence to a big improvement.

Reply from GreenThumb Lawn Treatment Service
Our lawn were in a terrible condition: more moss than grass and bare patches.
Gary and Shane (from the Aldershot Branch) de-mossed,scarified , aerated, extensively re-topped with fresh earth and re-seeded.
Job took about 5 hours in boiling weather.
About 4 weeks have passed. The new grass having sprouted, lawns now look lush, green and near-perfect

Reply from GreenThumb Lawn Treatment Service
Very reliable company. They come to treat our lawn when they say they will. Managing a change of appointment is easy. The operator Jamie from Canterbury branch, is most pleasant and charming. He lets us know when he arrives and when he leaves. Always prompt and polite...a pleasure to have him.

Reply from GreenThumb Lawn Treatment Service
The Chepstow branch gave my 2 small lawns a treatment in Januaryq and then I didn't see them again until June, by which time my lawn was full of weeds. I pay by direct debit around £130 a month on a contract so not cheap. The June treatment has not resolved the weed issue so I tried to contact them to share my concerns about their poor service. They did not respond so I have now cancelled my direct debit. Using another company now - considerably cheaper and much more effective.

Reply from GreenThumb Lawn Treatment Service
Luke was most helpfull and polite, explaining what treatements he was putting on the lawns.

Reply from GreenThumb Lawn Treatment Service
Had a completely new lawn done, faultless from start to finish and it looks amazing, Paul and the lads at the Burntwood branch have done both me and themselves proud, I can’t recommend them highly enough, communication spot on throughout too

Reply from GreenThumb Lawn Treatment Service
Like Kelly was very polite, efficient and spoke with knowledge regarding the condition of our lawn.

Reply from GreenThumb Lawn Treatment Service
Luke Kelly did our treatments he was polite friendly and efficient

Reply from GreenThumb Lawn Treatment Service
Luke was a lovely, helpful GreenThumb rep. He was extremely informative. Thank you, Luke.

Reply from GreenThumb Lawn Treatment Service
Excellent and professional advice from Tom Rielly on my welcome visit. Took soil samples and told me exactly what was needed. Looking forward to a lush lawn with Tom's help

Reply from GreenThumb Lawn Treatment Service
Lawn treatment good but difficult to get InTouch to speak to a person, not like it was before

Reply from GreenThumb Lawn Treatment Service
Appointment reminder issued, but this was no longer convenient therefore emailed to cancel, as advised. No response received and appointment reminders issued based on the original date. Called, spoke to someone and agreed to reschedule seemingly without issue. Further reminders received based on the original date in error.
On the day of the original appointment, surprised by someone in my garden from Green Thumb part way through a treatment, so sent away. Later in the day voicemail received stating someone else from Green Thumb would be be on site again in the afternoon, despite the instruction for no treatments until a later date.
No ownership of appointments, no communication between staff and charges now to be dealt with.

Reply from GreenThumb Lawn Treatment Service
Steve Shaw the GreenThumb operative was clear in his explanation of what the plan treatment was He worked steadfastly despite it being 30+ degree C.
Most of the tools he used were electric and,with exception to the edging, the end result was very good - in any case having done it myself I hadn’t expected him to do 100m+ of edging by hand.
Good job Steve.
Thanks.

Reply from GreenThumb Lawn Treatment Service
We have used the lawn treatment service of Green Thumb for years and are very pleased with the results, leaving our lawn strong and healthy. Have recommended to friends. Chris is always helpful and explains all.

Reply from GreenThumb Lawn Treatment Service
Tom was very helpful and knowledgeable about his job nothing was to much trouble

Reply from GreenThumb Lawn Treatment Service
Andy from Torbay came to do our lawn treatment. He was such a lovely chap and very knowledgeable and he listened to our concerns regarding areas that needed improving. He there and then sorted it out for us and also gave us tips regarding maintaining a healthy lawn for all areas in our garden. I only occasionally leave reviews but due to Andy being super I’m leaving this one because he was such a top chap. A1 service!

Reply from GreenThumb Lawn Treatment Service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.