Very Nice tires, fits just great on my wheels [steel].. Fitting was ok, no major issues... Runs fine on the road, Nice grip and feels very directly when stearin.. 😀
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Very pleased with the whole tyre purchase experience so far – smooth, quick, and more importantly error-free! They were the cheapest I could find online. Just managed to put them on earlier this week,... See more
4 Reifen Bestellt und 3 erhalten! nach meiner Reklamation teilen Sie mir mit dass Sie den Betrag des Fehlenden Reifens innert 3 Tagen zurückerstatten! nun sind es 6 Tage und es ist kein Geld auf mei... See more
Company replied
The visibility for the delivery of the wheels wasn't clear, it took a bit longer than 2 weeks but at the end the wheels arrived in good shape. Good wheels for great price. I remove one Star because of... See more
Company details
Written by the company
GRIP500:s team engagerar sig fullt ut för din tillfredsställelse. Bakom vår webbplats arbetar engagerade proffs med noggrannhet och energi för att erbjuda dig en optimal service. Oavsett om det gäller kommersiellt stöd, kundservice efter köp, bokföring, betalningssystem, logistik, IT-service, marknadsföring eller ledning, strävar varje anställd efter ett enda mål: DIN TILLFREDSSTÄLLELSE. Vi är glada att se att vår webbplats får rekommendationer från våra kunder och att deras lojalitet vittnar om vår framgång.
Contact info
Sweden
- cm@grip500.com
- grip500.se
4.0
Great
2K reviews
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Fraudsters!
Fraudsters!
The company does not comply with Danish law and provides no customer service.
I bought 4 new tires three weeks ago, which were delivered by courier after a few days. When I unpack the tires, I notice large bulges and distortions in one of the tires. I immediately take pictures and send a written complaint to Grip500.
They reject the complaint, claiming that there’s nothing wrong. According to them, the bulges and distortions will straighten out when the tire is mounted. I contact our local tire fitter, who has a different opinion. He believes there is a risk that the tire cannot be properly balanced due to the bulges and distortions. The same feedback comes from another local workshop.
I write to Grip500 that we do not agree with their assessment, and I request a replacement tire. This is rejected, and I’m told that if I want to return anything, it will be at my own expense. I’ve now been arguing with them for nearly 3 weeks. They refuse to help and also won’t sell me a new tire as a replacement for the defective one. I have offered to have the tire mounted to see if they are right, with the understanding that they would send a new tire if they’re wrong. They simply refer to the fact that if the tire has been mounted, it can no longer be returned. Regardless of what we do, I have simply bought the 4 tires as they are, including the bulges and distortions.
Their customer service is not Danish, so all communication from their side has been done through Google Translate. They have been downright rude and unpleasant in their language towards me as a customer.
I cannot in any way recommend people to do business with them.
ZERO stars from here.
November 12, 2024
Unprompted review
Reply from Grip500.se
I'm truly sorry to hear about your experience and the issues you've encountered with your tire purchase. We take product quality and customer satisfaction very seriously, and it's concerning to hear about the bulges and distortions you've described.
Regarding the communication, I apologize if the language barrier has caused any frustration. We strive to provide clear and respectful communication to all our customers.
I recommend contacting our service team again to discuss the possibility of a return or exchange. If you haven't already opened a ticket, please do so, and we will prioritize your case internally to find a suitable resolution.
Thank you for your feedback, which is invaluable in helping us improve our services.
Don't waste money at prepay for mounting
When ordering the tire at Grip500 paid to have the tire mounted on the rim. But at the workshop where I picked up the tire they said they had no such agreement with Grip500. Wasted money. I had to go to another workshop and pay for mounting.
November 3, 2023
Reply from Grip500.se
Hello, when you order you don't get the price with the assembly. Assembly is paid for directly at the collaborating garages. Best regards Dave
I want to make a complaint
I want to make a complaint, I ordered 4 tyres and payed 5000sek and didn't get them still. It's been more then 2 weeks I've also emailed and still no response. This site is nothing but cheat and fraud!!! They have nerves to ignore all the messages and not been replying my mails, fb messages and now I want everyone to be aware of these fraudulent people.
October 6, 2023
Reply from Grip500.se
Hello, We are sorry about the situation and a refund has been made. Greetings Dave
4 Reifen Bestellt und 3 erhalten
4 Reifen Bestellt und 3 erhalten! nach meiner Reklamation teilen Sie mir mit dass Sie den Betrag des Fehlenden Reifens innert 3 Tagen zurückerstatten! nun sind es 6 Tage und es ist kein Geld auf meinem Konto! Ein richtiger Saftladen Grip500
Ordered 4 tires and received 3! after my complaint you inform me that you will refund the amount of the missing tire within 3 days! now it's 6 days and there is no money in my account! A real juice shop Grip500
August 28, 2023
Unprompted review
Reply from Grip500.se
Hello
Please contact our commercial service to check your refund - https://www.grip500.se/kontakt
Best regards
Julia
DO NOT ORDER ANYTHING FROM GRIP500!!!
Ordered 2 tires for delivery to Sweden. Tracking showed package went to Sweden then suddenly was returned. Found out later from DHL Shcenker that it was Grip500 that requested a return. I don’t know why. Then package got stuck at German postal office because they had no original sender adress.
So the tires are not moving anywhere and I cannot do anything about it and Grip500 will not refund me because the tires haven’t come back to them. Yet it was Grip500 that requested the return. If no further action from Grip500 is taken to sort this out then will advance to bringing in the authorities for possible fraud.
DO NOT ORDER ANYTHING FROM GRIP500!!!
Update:
After many weeks so finally the "company" said they will refund my money. BUT -
Instead of crediting my Visa card that I paid with the required my IBAN /BIC_SWIFT to do it. Strange.
So I did. The day after they sent me (email) a "credit not". This is supposed to be some sort of document that shows they have credited me but no where on the document shows to where (My Account info wasn't there). Then the sent me another email and said the money will show up in my account within 72 hours.
A week later, still no money. When I wrote to them about this so listen what they wrote back!:
They wrote:
Hello,
If you confirm that you have not received a refund from our company, please send us a certificate from your bank, signed and stamped with the invoice or order number, indicating that you have not received this amount from us.
Med vänliga hälsningar,
Caterina
Wait WHAT?!?!?
Who does this??? Where am I to send it???
THIS IS AN OBVIOUS SCAMMING COMPANY trying to steal peoples money and hope they give up through all the BS.
Not me.
I have contacted the Visa-card issuer who are eager to help me and also am filling out a police report as I write this.
DO NOT ORDER ANYTHING FROM GRIP500!!!
June 21, 2023
Unprompted review
Reply from Grip500.se
Hi,
we will check the returned goods and proceed with your refund.
Thank you in advance for your understanding and your patience.
Best Regards
Peter, Grip500.se
I order 4 tyres
I order 4 tyres. Deliveried each Day like each onev:((very bad system to find out.
We got only 3 tyres in each days and we dont know about the last one .i have to change the tyre in apr 15 th before ,now got fine from police during the drive >>>>>>really disponent.
April 15, 2023
Reply from Grip500.se
Hello,
Our after-sales service has provided you with tracking numbers to keep track of your orders. If you require any further assistance, we invite you to contact our after-sales service so they may assist you accordingly.
Thank you and kind regards,
Maria
ingen leveransbekräftelse ännu
ingen leveransbekräftelse ännu
Please give me confirmation of your delivery
If not I must cancel my order and ask the full payment back
February 8, 2023
Reply from Grip500.se
Hello,
We can see that you have never contacted our after-sales service regarding this exceptional situation. We invite you to contact our after-sales service so they may assist you accordingly.
Thank you and kind regards,
Maria
do not buy tires here
do not buy tires here. never got the tires and never got the money back. almost 2 months passed
January 6, 2023
Unprompted review
Reply from Grip500.se
Hello,
We can see that you have never contacted our after-sales service regarding this exceptional situation. We invite you to contact our after-sales service by opening a ticket on the respective order so they may assist you accordingly.
Thank you and kind regards,
Maria
WARNING!
WARNING!
The 24th of Juli 2022 I ordered 4 motorbike tyres. 2 arrived quite fast. 1 they send 600km from my adress. 1 have still not arrived and they refuse to refund or send me another one.
Now they tell me it's to late to make a claim and get a refund. I,ve been in contact with them since the 2nd of August 2022 till today (30/11-22) continously with several messenges concerning this matter.
My advice: Don't ever buy anything from this company, they may be cheap but they seems to send the tyres to adresses totally randomly and if you don't get your order they have no will to help you correct their misstakes.
They stole approximity €100 from me.
WARNING!
November 29, 2022
Unprompted review
Reply from Grip500.se
Hello,
You responded to our after-sales service 70 days after we requested further proof. In this case, since too much time had passed, you had exceeded your withdrawal period and hence we could not move on with your request. It is important to respond to our after-sales service in a timely manner so they may assist you. In this case, since 70 days had passed since our request, nothing could be done.
Thank you and kind regards,
Maria
Reply from Grip500.se
Hello,
We can see that you have never contacted our after-sales service regarding this. We invite you to contact our after-sales service so they may assist you accordingly.
Thank you and kind regards,
Maria
Delivery issues.
Problem with the delivery but after a lot of calls and emails I got the tires.
August 30, 2022
Reply from Grip500.se
Hello
We beg your pardon for this inconvenience, the warehouse cannot be held responsible for any delivery problems, once the order has left the warehouse, we have no influence on the carrier and cannot guarantee that the transport service will be without a hitch.
We provide you with the tracking of the order ( sent by email and available from your client's account) so that you can control the delivery.
Our after-sales service claimed the return fees to the transporter to be able to fully refund the order and will keep you posted.
Best regards.
Julia
have yet to receive my items
August 30, 2022
Reply from Grip500.se
Hello,
We are sorry to hear about this situation which is beyond our control. Our after-sales service is currently looking into this exceptional situation and will assist you as soon as possible.
Thank you and kind regards,
Maria
The right tires at the right price
The right tires at the right price. But the promised 72h delivery turned out to be 6 days.
August 8, 2022
Quick delivery and good price
April 21, 2022
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