gritroutdoors.com Reviews 

28
TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

I had initially written an extremely harsh review of this company. I returned a pair of Topo shoes in July which were rejected. September came and I hadn't received the shoes back. Based on faul... See more

Company replied

Rated 1 out of 5 stars

Beware the shipping scams perpetuated by Grift Outdoors via their eBay storefront! Customer Service at Grift outdoors blamed eBay for their data entry mistake that resulted in me paying CDN duties and... See more

Company replied

Rated 4 out of 5 stars

Gritr offers a fantastic range of outdoor gear(I’ve been shopping here for a few years now, since it’s pretty close-by). They have decent selection camping equipment, as well as sports stuff, but thei... See more

Rated 1 out of 5 stars

I bought a $1200 scope thru Amazon from Gritr. Got an empty box. They claim they shipped full package. I weighed the entire shipment, read the scope weight and saw it was light. They blamed Fed Ex dro... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

GritrOutdoors.com is your gear guide for life. We see excellent gear as one of the key components to a great experience in each and every outdoor pursuit. So whether you are a hunter, a fisherman, a backpacker or even an adventure racer - our goal is to provide you with information and access to gear choices that will take the mystery out of gear selection.


Contact info

2.8

Average

TrustScore 3 out of 5

28 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(28)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of gear and nice CS(at…

Good selection of gear and nice CS(at least in my experience). Unlike some other reviewers I don't mind buying stuff with damaged boxes(I think website lists it as open box and mentions what happened to it, so if it's just a damaged packaging - who cares honestly, usually price is more than worth it). Got myself 2 pairs of Muck boots and a Banded jacket, arrived on time with no issues.

May 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Recommend this store

I recently visited this gun store and I was extremely impressed with the level of service and expertise from their staff. From the moment I walked in, I was greeted warmly and made to feel welcome.

The staff took the time to understand my needs and preferences, and they were able to recommend the perfect firearm for me. They also provided detailed instructions on how to operate and maintain the gun, which gave me confidence in my purchase.

What I appreciated most about this gun store was their commitment to safety. The staff made sure I understood the importance of gun safety and provided me with valuable tips on how to handle a firearm safely.

Overall, I had an outstanding experience at this gun store and I would highly recommend it to anyone looking for quality firearms and excellent customer service. I felt like a valued customer and I will definitely be returning for any future firearm purchases. Thank you, Gritrsports, for providing an exceptional experience!

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

GANGSTERS

GANGSTERS. They sell open box and used items on AMAZON. They have an F. BBB rating.
And do no list as used or open box. Called the Texas store. They won't honor the items they sell. They try to loop you back to Amazon. Many many many reviews saying the same thing.
🤮🤡 BUYER BEWARE 🤡🤮

April 16, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE of terrible customer service

Possibly the worst customer service I have ever experienced. This is because they did not offer any. Had an issue with my order destination and then returning the item. I was unable (even after multiple phone calls and emails, over several weeks) to get a reply. A simple return of the item was impossible, even though within 2 hours of receiving the item, I started contacting them. Beware of this company if ordering online.

May 4, 2022
Unprompted review
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Reply from gritroutdoors.com

We are sorry about your experience. We always aim to deliver a great experience, and we are very gutted when we don’t meet expectations. Apologies for the inconvenience caused, and we hope you'll give us another chance. Thank you!

Rated 1 out of 5 stars

This outdoor store sales Open box items…

This outdoor store sales Open box items on eBay and takes advantage of store returned items that have been damaged so they sell them on eBay to collect the cost of that item instead of sending back to vendor for replacement based ? its costing me another $45 because of 1 lace hook on a kentrex boot pulled out .
what a bad way to do business off of eBay from this store its called Openbox yep no response and they only care about selling item not making sure customer is happy with what they get . how many others have they ripped off because a small issue with store returned stuff Hey Gritr That makes it used not new . I'm filing a formal complaint with ebay also based off this business and heads up to the IRS on openbox to this business hope your tax papers are correct . not so happy customer $45 is chump change im not done yet . who ever is runing this ebay openbox store should be fired , making this store look bad ....

April 22, 2022
Unprompted review
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Reply from gritroutdoors.com

We are very sorry that the item didn't meet your expectations. According to our records, you were offered a return for a full refund or discount but we didn't get any information back. Apologies for the inconvenience caused and thank you for your feedback.

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Rated 1 out of 5 stars

Buyer beware of Gritroutdoors

I would never shop at Gritr Outdoors again. Buyer beware! Poor customer service. It took a long time to even get someone to respond to phone calls and emails for information on a return. I returned a Christmas gift (a hat) it cost me $26.60 to return it. They hold the customer responsible for postage returns. The only thing I got out of it was a bad experience, a charge of $26.60, and no customer satisfaction. Unless you are prepared and willing to absorb their cost I would shop elsewhere.

January 14, 2022
Unprompted review
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Reply from gritroutdoors.com

Kindly note that you were provided with a prepaid shipping label for your return hence there should not have been any more payments from your side. Apologies for the inconvenience caused and thank you for your feedback.

Rated 1 out of 5 stars

Counterfeit.

I suspect the boots I bought here are counterfeit. They are supposedly Corral boots but the sizing is WAY off and I haven't ever had that happen. They also did not come in an original product box.

Weird that you are replying 1.5 years after I left the negative review. At the time when I disputed with my credit card, the person they talked to who was your company’s contact and said he was the owner basically admitted that sometimes, fake items get through. So for anyone reading this, don’t risk it - if it seems to good to be true, it is!

April 12, 2021
Unprompted review
gritroutdoors.com logo

Reply from gritroutdoors.com

We are very sorry that the item didn't meet your expectations but please be advised that our company only carries authentic items issued to us directly by the manufacturer. If you are not satisfied with the order you can return it and we will issue you a refund. Apologies for the inconvenience caused and thank you for your feedback.

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