Three weeks before my wedding I went to the Grogo store in Amsterdam and told him that I needed the perfect suit for my wedding. At that time I was recovering from a knee surgery and was still... See more
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He never gets the order right.Instead of him making sure existing customers have top notch service, he's out there chasing the new ones and when they become old clients he'll treat them like same way... See more
We ordered two suits for our wedding. A sparkly black suit and white suit and both came perfectly as expected. The quality of the material were excellent and the design was very well done. Thank you... See more
Exceptional customer service from point of sale to delivery. They were with me every step of the way. The suit itself is fantastic and fits brilliantly, as described. The bold design really stands out... See more
Company details
Written by the company
Our suits are made from the highest quality fabrics for every man who wants to feel special. Furthermore, what really make us stand out is our exclusive customer service.
Contact info
Otto Veniusstraat 32, 2000, Antwerpen, Belgium
- 0032465134475
- info@grogostore.com
- grogostore.com
4.4
Excellent
188 reviews
Hasn’t replied to negative reviews
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poor customer service
April 24, 2022
Unprompted review
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I was there for my suit for an event…
I was there for my suit for an event but never got the suit because the size was different and he was no where to be found to make it up to me.I wanted to help an African business but not again..I needed this suit for urgent program.. I'm not coming back.Poor customer relationship.
April 23, 2022
Unprompted review
Reply from GROGO
Greetings sir,kindly be honest,You never bought a suit from us.In our system you came to pick a suit for your friend in Italy.You requested a tuxedo pants changed for you and delivered on the same day.You left in a rude way because you wanted the suit shipped for free to Slovakia.
We kindly ask you to be honest and be true to yourself too.Thank you
He never gets the order right.Instead…
He never gets the order right.Instead of him making sure existing customers have top notch service, he's out there chasing the new ones and when they become old clients he'll treat them like same way and the cycle continues.He doesn't care if you have the right order and just interested in making money. Very poor customer service experience.
April 23, 2022
Unprompted review
Dropping calls on your clients when…
Dropping calls on your clients when they need clarification on agreements made prior really isn’t it, especially when Tha miscommunication came from your outfit. You need to work on your customer experience.
April 21, 2022
Unprompted review
Reply from GROGO
Greetings Mr Twyla Studio,
It’s always our goal to work on our customer service.We always aim to achieve over 96% customer service with our clients hence the growth of the brand and happy customers worldwide.However,We don’t have you in our system as client,we clearly hope you are not part of group who because of our growth of the brand are jealous and doing everything possible to bring us down.We are here to serve a generation with full happiness as we always do worldwide.Looking forward to hearing from you whenever if we are wrong..
Kind regards,
Scam
Poor customer service,very rude,in short it’s more like a scam page,everything on the site is not real and you have to pay for alterations and shipping meanwhile it’s stated clearly that it’s free shipping,you gotta come clean if you doing legit business.
April 20, 2022
Unprompted review
Reply from GROGO
Greetings Mrs. Afia,
In our system your husband visited and chose from our physical shop in Antwerp and asked additional services to be altered to his size for him..All these are already done without full payment of alterations done..
Your husband to be asked it to be shipped to a new adress without paying for it.
This isn’t done by our company,Suits ordered at the shop has to be paid for the third party to be shipped at any chosen adress ..
We hope we informed you sufficiently…
Kind regards..
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Poor customer service
April 20, 2022
Unprompted review
Reply from GROGO
GREETINGS SIR,we are very sorry to hear about that you weren’t satisfied as all our other clients were,Can you please send us your order number so we can follow up please?
Looking forward to doing our best for you sir..
I decided to go with him to help a…
I decided to go with him to help a young Ghanaian business thrive but my mistake.He's disrespectful.No customer etiquette. No wonder our business collapses prematurely.
April 19, 2022
Unprompted review
Reply from GROGO
HI JAMES, we do clearly advise to be honest in reviews….You chose a suit at the shopand you requested to be altered to your body size…These extra services were done even without full payment..
You later onrequested us to ship to Slovakia without not paying for the shipping fees.we are here to help always as we always do but not to be taking advantage of.We stand for truth and always do..Still wishing you the best in everything.
Kind regards🙏🏿
Grogo products are quality
Grogo products are quality, they also have time to chat with you, and serve you better, i love grogo.
Grogo the best.
April 16, 2022
So far I'm very satisfied with the…
So far I'm very satisfied with the customer service and response of Grogo... waiting on my package to come through...
April 10, 2022
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Great quality suits.
March 28, 2022
The suit was excellent
March 11, 2022
Excellent customer care
They make sure you are satisfied before shipping your suit...perfect fit. Excellent customer care.
December 5, 2021
Very very unprofessional
Very very unprofessional. pull up your socks. Customer satisfaction is key but you rather have the money and leave the customer unsatisfied. Over promise and deliver below average. Place not worth visiting again. BEHAVE☹️☹️
October 16, 2021
Unprompted review
Reply from GROGO
Greetings JM,
Looking at our customers list,we never had you as client with the name delivered here..We will love to make you as happy as all our clients feel..Thank you and feel free to contact our customer service line 0032465134475 if you have further questions..
Yours truly,
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Worse experience ever
Worse experience ever, not keeping appointments dont listen to the problems, act as if they did nothing wrong and then after its fixed they let you pay for that yerself too!
If i could give less then 1 star i would
September 11, 2021
Unprompted review
I have received a very good service…
I have received a very good service from Groco! Prompt responses, good quality clothing and quick delivery! Will definitely return and recommend for weddings outfits 👍👍
June 24, 2021
Unprompted review
I got the best customer service
I got the best customer service and the perfect suit for our wedding at Grogo's. Wish I could give more stars cause I just love it.
May 30, 2021
Unprompted review
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Grogooooo 👍🏾!!!
A loving owner with a lot of love for his work. He knows what his customers want. I can only tell you go by and you will experience it!! Highly recommended, you won't be disappointed!
May 29, 2021
Unprompted review
Anytime I put on GROGO I look smart and…
Anytime I put on GROGO I look smart and elegant
May 26, 2021
Unprompted review
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