GROHE UK Reviews 

The Help desk responded quickly to my prblem with a leaking tap and suggested a solution.

I bought 3 Grohe bidets for my 3 bathrooms. One of them works properly and two of them are leaking continuously. Upon reaching the customer care support, they are not ready to admit the flaw in their bidet head. They are only blaming the installation process which is not true. The same installation process is used to install the three bidet but still only two leak. This clearly means there is some issue with the two bidets and not the installation process. There is no customer support for this nor are they responding to my emails.

Absolutely unhelpful staff not wanting to help the customer in need. To top it, they wont accept their fault either.

No use of the guarantee offered!! It’s a shame!!

What can I say Grohe have the best customer service I have ever experienced. From spare parts to the technical helplines every part of this company is outstanding. The build quality of there products is second to none I will only use Grohe products on my bathrooms now as I have never had any issues fantastic company.

Very prompt and clear advice from Grohe technical team.
Now know which product to buy.

Chris was exceptional, the customer service help with my red hot tap, and bathroom show cap, was 10*

I highly recommend the company and wd definitely purchase products again

Excellent products and customer service. Needed an installation instruction which the installer didn't leave with me and was sent to me in no time. Well done Grohe (Paul from UK customer service)

I had quick responses back from each email I sent to Chris from the Technical Customer Services Coordinator, and the service I received was top-notch!

Unusual to find in this day and age

Quick and helpful response to my enquiry about heater not working. Advice solved the problem!

The after-sales service from Grohe was exceptional.

I have a shower and a cap for my thermostat was damaged at install by the fitter. After 18 months, I contacted Grohe and was helped to find the part on their website, and then directed to where I could mail-order the item.

While chatting with their operative, he asked why I needed it, how old my shower was, and kindly offered to send me one directly. I was astounded.

I am so impressed that Grohe is at the top of my list for any future purchases.

Thank you, 10 stars for customer service.

What superb Customer Service!
I needed a new end cap for my Grohe Shower Control but didn't know which one as there are a number of options. Chris, Technical Customer Services Coordinator at Grohe, after several quick e-mails, was able to identify the one I needed and so solved my problem.
Big "Thank You" to Chris!

Excellent customer service from Chris at Grohe. I had a problem with my shower controller button. Chris talked me through how to fix it, sent a very useful link to a video to help and offered support via a video call. The instructions worked and the problem was quickly fixed. We just needed one small part, which Chris dispatched the same day. All in all, very impressed with the level of service.

Communicated with Jason at Grohe customer service. Professional practical advice from experienced and knowledgeable advisor. Prompt replies to emails to fix problem with Grohe boiler tap, issue resolved and part supplied f.o.c.

Chris, in Customer Services, was knowledgeable about the product I had an issue with. He also arranged for a video to be sent to me to resolve the isse

Excellent support from Sam in Costumer Service. We bought a Grohe WC set that arrived missing a part. After a quick check, she ordered the missing valve, free of charge. Great products and great customer support too!

Well some very good and useful advice again from Grohe customer services (Jason). Super quick and was able to advise me what replacement tap would best fit my bidet, which I managed to get at a very good price.

I had a shower thermostat cap break one of the knobs. Tried to replace via a 3rd party supplier but not available (and buying wrong one). Contacted Grohe after seeing it's also not available via their site. A decent chap called Chris was very helpful in finding the part and sending me a replacement gratis. Great and unexpected service.

Lovely people helped me out when I had an issue with my shower. Very quick responding after I contacted them, customer service like this seems rare these days.
I have Grohe taps and my shower and find them visually appealing, well made and of course functional. Would highly recommend. 👍

Very helpful customer service. They responded and resolved my issue with a shower unit I bought rapidly and sent me out a replacement unit.

Jason (Customer Service Co-ordinator) provided excellent post-sales customer service to me during my recent interaction with him. E-mail communication was clear and easy to follow and was kept updated every step of the way until resolution. I would highly recommend this premium brand to others...Thanks very much again Jason :)

Mbarak helped me fix a flush issue with a c20 year old drop valve and flush plate.

He was patient, helpful and kept working with me until a solution was found.

This is why it’s worth paying a little bit more for Grohe quality product and support.