GROHE Reviews 

Customer service I received was very good I had poor connection and jay waited until I had good enough connection again. ( most other company’s hang up ). With in 30 seconds of my poor explaining of what part I needed she had already got it covered and confirmed the part number with me.
Jay has put faith back into me installing Grohe again the company should be extremely happy with her as an employee.

Good online customer service. I've had the kitchen faucet for 15 years now, still looks and works great. Solid! I've emailed at 2 different occasions for a piece replacement only because the paint faded and received the piece in 3 weeks. I only needed to send in a picture. Excellent quality. You pay for what you get.

Bought a loo from local builders depot. Had a missing fixing kit. Grohe customer service more than helpful. Sent me link to part (much cheaper than I’d found elsewhere) and also a PowerPoint on how to install it easily. Went above and beyond to help me. Would highly recommend Grohe for quality of items and service back up.

I’m not at all pleased with Grohe

I cannot read your Denmark site. Regardless Grohe is over priced and way to complicated. Denmark or not my feelings remain the same. It’s over engineered plumbing. Ridiculously priced. My shower only lasted 10 years. If I had paid for renovations and installed Grohe I would not be pleased. If anything take responsibility for the product no matter where you are in the world. You just blew me off. One more reason not to buy Grohe. You have so many complaints especially in regards to getting parts. No matter where I was in the world, after this experience. I can afford a 2 million dollar house, but in the end the pro’s of being in a condo out weight a house. It makes me laugh that you can access trustpilot, but deny my complaint. I’m sure it’s evident that you cannot distribute the parts properly, so why sell them here??? All it causes North Americans to like Grohe less. Unless your arrogant and pretentious!

I have tried emailing and contacting Grohe with regard to a missing clip on the flush panel of one of their wall hung toilets since the 2 April 2022. This toilet is under warranty, but no one from their company has made any effort to contact with me to sort out the problem. So this is still an ongoing problem for nearly four months

Its total fake company. Bought shower head and it was told that after installation scan the barcode and send the picture to Grohe and you will get discount. Never heard from them. Fake and cheat. Don not trust in their fake advertisement.

I have read a few of the reviews of people complaining about support. But I have to say honestly, if you reach the right person, your experience will be no different than mine - EXCELLENT.
I have used Grohe faucets and showers in every house I have owned over the last 30 years and probably spent $50K in Ghohe products if not more. They have been flawless in every case. Only twice have I had to contact customer support for due to chrome issues and every time, they have come through. I have friends that have purchased other products and are constantly replacing cartridges or after 5 years are replacing the units. Grohe is not cheap, but they are built to last. Grohe is committed to customer support. Try getting support on a product that is 7 years old from anyone else?

Excellent support and service received from the Grohe UK Technical & Warranty Team.

Special call-out for Gemma from the team whom was absolutely fantastic in helping to remediate an issue.

Great communications and speedy help received. 5 star service from Gemma.

Would highly recommend Grohe for the quality of products and as importantly after sales support.

Sir Dani thank you for helping me to fix my Grohe Shower. very professional and excellent customer service. i really appreciate your help. i hope all costumer service personnel are like you. thanks

12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. Thank you Niki! Barry

Just started to replace parts of my bathroom and Grohe was recommended. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . Today I swapped my small shower head and will then replace the rain shower head . So very impressed with Grohe . Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out

I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. We love the faucet and did not want to replace it. Further, the part was not in stock at any parts dealer in the US. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. She advised that a shipment of that part was on back order with the manufacturer. She took my information and sent the part to me when the shipment arrived. All free and out of warranty. This was outstanding customer service and I am a customer for life.

I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. High-quality products in great designs. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish.

Awesome customer service. Really pleased.

We have used our Grohe shower handset for more than ten years. When the hose finally gave out, I purchased a domestic replacement. This was not compatible with the brass fittings. Grohe was kind enough to send a goodwill replacement. As I told the representative, looking at both the superior quality of the Grove was very evident.

I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. I’ve installed it all and choose Grohe as my personal fixtures. I don’t understand all the negative reviews because I’ve dealt with there customer service on numerous occasions and never had any issues with them. The have always been very nice and helpful by sending out all the parts I need no questions. I will always use Grohe. This is why I never trust reviews. Hope this helps. James (construction and plumbing for 43 years)

I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. Is this how Grohe now treats their long time customers ??

Yes, I have tried both the customer service and tech/warranty dept. emails and never get an answer beyond an automated thing saying my email was received.

We are constructing a 5 star hotel with 94 rooms. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. In first phase we easily got all the concealed mixture bodies which we fixed in all our bathroom walls. Now the picture began. For rest ordered items we ask to dealer for the delivery date. He told us as you have directly finalised your deal with company you should contact to the company person. Then we talked to Mr. Omkar nath Mishra. He asked us to talk Mr. Deep Srivastav, Dehradun. Then Mr. Srivastav asked us to give some time for confirmation. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. Even we tried to contact them by what's App. There also nobody replied our goods status.
Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company.

I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account.

Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean!?

Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up!

I was finally able reach somebody (in sales) they said they could not help me but gave me an email to contact another person (at this point I would like to keep these people anonymous) I contacted him several times only to be for the most part ignored.

I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business.

Writing this review has been the absolute last resort. I cannot imagine what you may have to deal with if you have a warranty issue.

I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. In Jan/2019
And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. About once every week or two.
We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up.
I finally checked under the sink and it was totally wet. We were fortunate that a bucket under the sink caught a lot of it. still , a mess. and water everywhere It could have been leaking for a month for all we know. I did check all the hose supply lines and they are not the problem. it must be an internal leak somewhere. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) They "tested" it - while running the water - no leaks. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. They assumed that was the problem -so I called them.
Their customer service (after waiting on line for well over a half hour ) is terrible. They didn't even read my email ,or look at my pictures I sent, or read the note I enclosed. They didn't call me to discuss. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? She had no answer. Suggested/offered sending me a replacement cartridge.

There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! Many floors ruined.
Please do your due diligence. For over $300 I expected much more.
I’ll never recommend or purchase another Grohe product.