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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service and subscription, finding that the AI often failed to deliver on promised functionalities, such as reading old chats, uploading videos, or providing consistent service. Customers frequently reported issues with the AI cutting off responses, freezing, or providing inaccurate and outdated information, leading to wasted time and frustration. Some people were dissatisfied with the product, particularly its user experience, describing it as poor and often generating irrelevant or incorrect outputs, especially for image creation and code generation. Conversely, a small portion of people felt that Grok was a fun and helpful tool, appreciating its ability to create thoughtful images and provide smart answers on various topics, with some even finding its math capabilities superior to other AI tools.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers praise Grok for its quick and... See more

Artificial intelligence

Consumers find artificial intelligence to be ambiguous, with some praising its capabilities while others... See more

Product

Customers had ambiguous experiences with product. While some reviewers found the product useful for tasks... See more

Subscription

Clients share negative opinions on subscription. Many reviewers express dissatisfaction with unexpected... See more

Service

Customers consistently note negative experiences with service, describing it as "terrible" and "complete... See more

Based on these reviews

Rated 2 out of 5 stars

A pointless waste of time. Most suggestions are moderated out of existence only to have a well-meaning suggestion represented in a hideously sexualised fashion. Grok is miles away from a serious art p... See more

Rated 2 out of 5 stars

Extremely irritating, to the point of being unpleasant all the time. A simple, direct question, and he writes an entire essay. He should constantly instruct you to give short and objective answers. So... See more

Rated 1 out of 5 stars

I bought SuperGrok the biggest mistake of my life. The chat history doesn’t load on the website I tried it on both Chrome and Firefox. The information provided is way worse than what competing p... See more

Rated 1 out of 5 stars

I've been using Grok ImagineX and for the past week, it will not download videos. It will download a picture, just not video's. They charge, and you can email them, but the responses you get are... See more

Rated 5 out of 5 stars

Personally I love Grok. Sure, it can be mildly annoying when I run out of tokens, but at least I know it is as truth seeking as possible and won't give me some woke answer like chatGPT or Gemini. It... See more

Rated 1 out of 5 stars

grok is the worst ai i have ever used to create images. ive prompted the ai to make a stickman for an animation im working on to portray different characters in teh animation. however it started to g... See more

Rated 1 out of 5 stars

Just like other AI, it's garbage! It takes twenty questions to get a direct answer out of. It can create cool graphics, but it's horrible at giving information. It will straight up lie to you and then... See more

Rated 1 out of 5 stars

Groc is it's not worth downloading. Don't waste your money it is definitely not worth the time or effort that you spend on it .It is interesting at first but then they start chasing after your money.... See more

Rated 1 out of 5 stars

I told it what I needed and it's already built by ChatGPT just needed improvements, it said it can do it, 16 hours later over 100 failed attempts it can't and it's not hard so no idea why, it said I c... See more

Rated 5 out of 5 stars

Best AI app out there for your very own Aristotle assistant. Grok has one of the lowest hallucinations rates of all the retail AI agents and always provides evidence for its answers. Greatest form of... See more

Rated 5 out of 5 stars

In a Tesla, Grok gives great updates about local concerts that are in venues I never even heard of, gave recs for AI companies selling stand alone specific services, restaurant recs. Anything now that... See more

Rated 1 out of 5 stars

I'm an easy going guy but I have kids. After trying out grok, I wouldn't pull the app out in the presence of children. When I pointed this out to Grok, it became arrogant, literally insulted me and th... See more

Rated 1 out of 5 stars

So, to start with, great results, amazing... Then it all goes to (fill gap). Duplicates responses constantly. Ignore prompts altogether and continues on a tangent for some odd reason (I have no i... See more

Rated 1 out of 5 stars

I asked it to help me save a document to cloud, the instructions were way too fast and when I said so this is what it said word for word: 'go to sleep, you're acting like a maniac!'. I swear to god I... See more

Rated 1 out of 5 stars

This is shockingly embarassing for Twitter's Super Grok, I tested it today. I requested a website and gave it an exact template to copy from, it failed from the very beginning. Got frozen several time... See more

Rated 1 out of 5 stars

Supergrok is a superidiot. The service is complete garbage. Mostly error messages when you try to edit text. You enter one text, Grok edits a different one. Customer support doesn’t respond — they onl... See more

Rated 4 out of 5 stars

Gotta give xai where credit is due, Grok 4 is 10 times more accurate than Grok 3, this time having better access to live data. Still hallucinates and loops in responses from time to time, but seeing n... See more

Rated 5 out of 5 stars

I’ve tried several AI chatbots over the past years, but none come even close to Grok. What makes Grok truly special is the incredible stability and consistency – Grok never suddenly changes tone, n... See more

Rated 1 out of 5 stars

I wanted to generate a short video clip from my pic. In the pic, my mom and I were sitting on the couch. My mom had already passed away, RIP. I wanted to make us come alive for a memory by using Grok... See more

Rated 1 out of 5 stars

I signed up for the subscription. I am a "heavy" user of Generative AI services, Grok is not a great tool! I wanted it to be so bad. I needed to build a semi-complex POC that does not break new gro... See more

Rated 1 out of 5 stars

Incredible technology complete nerfed to oblivion. It's gotten to a point that I can't even animate my own artwork... and we're not talking nude artwork either! I guess we've only got the sick in... See more

Rated 3 out of 5 stars

Quite good and also dangerous don’t use it for joking, hatred, or insults, because it does exactly what you want, and it’s also fast and smooth. Use it only for programming tools and for benefiting... See more

Rated 5 out of 5 stars

I pay for Grok 4, and it's worth the money. Grok's ability to do math is better than both ChatGPT and Gemini. Also, the compute allowance with queries/tokens is far higher than the AI alternatives. I... See more

Rated 1 out of 5 stars

Rating: 1 out of 5 stars After two full trading days and over 40 messages, Grok still cannot give me a single accurate, up-to-the-minute stock price or timestamp. Every single dashboard i... See more

Rated 2 out of 5 stars

Overall not very good! Especially for more complex tasks like making XML files for specific CMS platforms. It does not provide consistent service at all. Gives half-assed outputs, hangs many times,... See more

Rated 1 out of 5 stars

Just started using Grok to animate a very old but very clear image of my mum sitting on the grass. This is really important, but I have wasted all my credits whilst Grok puts someone else's face over... See more

Rated 1 out of 5 stars

As other people have noted Grok cuts the answer short. But it can't even continue the answer from where it left off. This wastes so much time. I had to specify the line it stopped at then specify that... See more

Rated 2 out of 5 stars

The ai picture gen is very neat and useful. Time and time again i need to remove somebody from a picture or change the background grok is very nice for that. But now adays it blocked everything, even... See more

Rated 1 out of 5 stars

the Ai is excellent but the service and support is the worst in class. I have a paid super grok account and then one day it forgot but it also lost all my projects. then the real fun begins. there... See more

Rated 1 out of 5 stars

I pay $70 a month for premium plus and get inaccurate outdated information most of the time. Grok was better early mid last year but they have ruined it trying to make it respond faster. Disappointing... See more

Rated 1 out of 5 stars

I've been experiencing very slow processing times with this service, which has significantly hindered my workflow. It keeps cutting off my code, making it impossible to complete my tasks efficiently.... See more

Rated 5 out of 5 stars

Really fun and helpful tool. I’ve always been a fan of x for its less restrictive rules on free speech and I feel Grok is non bias and quite genuine in its answers. Simple user friendly layout and goo... See more

Rated 1 out of 5 stars

Well, i asked it to extract something from an image and put it into another image, and it made multiple images, none of whcih i asked for. When i questioned it, it spoke to me as though i was in the... See more

Rated 1 out of 5 stars

This is a treat to humanity, this AI learns human behavior and it will be used against us. People need to stop using this tool, it will only became addiction with the use of avatars. This thing is com... See more

Rated 1 out of 5 stars

The sole reason why I bought Twitter's Annual Subscription was I needed to use Super Grok to try and build a complex car app, it was £377 p.a. I am really shocked how impoverished, frightfully useless... See more

Rated 1 out of 5 stars

It used to be you could have fun by saying random shit to Grok, but now it's as woke as all the other AIs out there, defeating its main selling point.

Rated 1 out of 5 stars

I just spent two days writing an app and now im told its not possible to do what the apps entire purpose is. oops, grok was wrong, again. reminds of when it told me theres gold west of my house only... See more

Rated 1 out of 5 stars

Now that Grok is just as woke as ChatGPT and Claude its lost its only selling point, seeing how both ChatGPT and Claude outperform Grok on every single task.

Rated 5 out of 5 stars

Great, very smart answers on different topics, from Hannah Arendt to quantum entanglement and political situation in Serbia. Much better than other AIs. Looks like he/she understands things better tha... See more

Rated 1 out of 5 stars

What a pain. Just upgraded to Professional model and still have to wait 2 hrs onthe same session. Its loosing its mind advising me to write scripts that it just created minutes earlier - like it has A... See more

Rated 1 out of 5 stars

Grok sold me a lie, it was great at first and could pretty much do anything I wanted, I even purchased subscription then they censored it to the max and now it's not worth it anymore. Don't give me fr... See more

Rated 1 out of 5 stars

Must read!! I recently purchased a premium subscription to Grok, because Grok said I have used up the limited free usage. So, I continue to ask grok questions, then when I needed answers to tho... See more

Rated 5 out of 5 stars

I've been trying different AIs for the last 3 years; this one is the most brilliant one among them all. The photo services are way better than other ones; hope they keep going this way.

Rated 1 out of 5 stars

The worst experience, it's gambling on answer ... even you ask to verify. Even for basic question, the lack of quality is unbelievable compare to other apps

Rated 1 out of 5 stars

super janky, just like all the other ai user sites. it would think for 7 min then give me "no response" making me do it all over again and waiting again. then i tried to "report issue" and i got "inte... See more

Rated 1 out of 5 stars

I can't use grok to generate pictures anymore , everything i used to generate now cant be done anymore so i' ll think i just delete the app , since it became worse than GPT

Rated 1 out of 5 stars

I was looking for something less than a star. Anyway, just a fraudulent company overall. See my message received from Grok. Even though I was promised a full refund, no refund was issued. I cont... See more

Rated 5 out of 5 stars

Grok is completly next level. I've been using it to proofread emails, help with editing my resume, act as a virtual veterinarian for my cats.


Company details


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2.0

Poor

TrustScore 2 out of 5

194 reviews

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Rated 1 out of 5 stars

I pay $70 a month for premium plus and…

I pay $70 a month for premium plus and get inaccurate outdated information most of the time. Grok was better early mid last year but they have ruined it trying to make it respond faster. Disappointing.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Best AI I've Used – Reliable, Customizable, and Truly Truth-Seeking.

I've been using Grok for about 6 months now (free tier), and it's quickly become my absolute favourite AI assistant. Out of all the ones I've tried—including Google's Gemini—Grok stands out for everyday conversations, code help, spelling/grammar fixes, and general tasks.
What really sets it apart is the customization options in the settings. The custom instructions for response style and behaviour are incredibly responsive and reliable—far better than Gemini, which often ignores saved preferences or commands. Once you spend a few minutes setting things up (like tone, format, or guidelines such as "Always double-check everything thoroughly and output final results in a clean code box"), the responses become super consistent, accurate, and exactly what you need.
I suspect a lot of the negative reviews come from people who haven't discovered or tweaked these settings—when dialled in, Grok performs reliably and delivers top-notch results.
On top of that, Grok has one of the lowest hallucination rates of any retail AI, always provides evidence for its answers, and is built on a foundation of truth-seeking. It won't lie to you, and it feels like having your very own Aristotle in your pocket—the greatest form of intelligence and information access available.
Even on the free tier, it's genuinely impressive and has become my go-to tool.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Groc is it's not worth downloading

Groc is it's not worth downloading. Don't waste your money it is definitely not worth the time or effort that you spend on it .It is interesting at first but then they start chasing after your money. I loved it in the beginning but then they started wanting more money and started monitoring everything I did and refusing to produce images even those that were appropriate

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

I bought SuperGrok the biggest mistake…

I bought SuperGrok the biggest mistake of my life.
The chat history doesn’t load on the website I tried it on both Chrome and Firefox.
The information provided is way worse than what competing products offer.
Worst user experience ever.
And worst of all it talks like a fortune teller on cocaine. 😅

January 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Pretend AI, absolute trash

Just like other AI, it's garbage! It takes twenty questions to get a direct answer out of. It can create cool graphics, but it's horrible at giving information. It will straight up lie to you and then gives a fake apology when you correct it. It's a HUGE waste of time that can be saved with a quick Google search (or whatever your search engine is). It's nothing but frustrating. It uses Reddit for information, FFS. 😂

January 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great AI

Really fun and helpful tool. I’ve always been a fan of x for its less restrictive rules on free speech and I feel Grok is non bias and quite genuine in its answers. Simple user friendly layout and good customisation options.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent digital tool

Best AI app out there for your very own Aristotle assistant. Grok has one of the lowest hallucinations rates of all the retail AI agents and always provides evidence for its answers. Greatest form of intelligence and information access you can keep in your pocket. The only AI to trust won't lie to you either as the entire foundation of Grok is truth seeking. Best app ever!!!

January 12, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID AT ALL COSTS

I told it what I needed and it's already built by ChatGPT just needed improvements, it said it can do it, 16 hours later over 100 failed attempts it can't and it's not hard so no idea why, it said I can stay on one chat forever it did say this, I can't I hit limitations, it said it can read old chats, NOPE, I even gave it the last chats link, NOPE. It said I can upload videos directly, NOPE, I sent it photos, it said use Limewire, so I did, mmmm did it work NOPE, It said I can't upload video, take photos and type what I want? I'll be until the summer, AVOID AT ALL COSTS, Useless and tells so many lies it's laughable

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Grok AI: I Like it Myself

I've been using Grok on grok.com for about 3 months now, sticking with the free version, though I've seriously considered upgrading to the paid plan just to see what extra features it brings.

Out of all the AI assistants I've tried, my two absolute favorites for everyday conversations, asking questions, getting help with code, spelling, grammar, and general tasks are Grok and Google's Gemini. I've had both good and bad experiences with each of them over time, but one area where Grok really stands out for me is the customization options in the settings. The custom instructions for response style and behavior are far more responsive and reliable than what Gemini offers—Google's system often ignores saved memories or specific commands, but I rarely run into that issue with Grok.

Once you take the time to set up the custom Grok instructions properly (things like tone, format preferences, or specific guidelines), the responses become incredibly consistent and helpful. For example, adding clear directions like "Always double-check everything thoroughly before responding, and output final results in a clean code box for easy copying" makes a huge difference in the quality and usability of the output.

I suspect a lot of the negative reviews I've seen about Grok come from people who either didn't know about these customization settings or didn't spend a few minutes tweaking them to fit their needs. When you get those dialed in, Grok performs reliably and delivers exactly what you're looking for.

Overall, it's become one of my go-to tools, and I'm genuinely impressed with how well it works on the free tier.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Worse than Chat GPT dont buy pro!

Grok is made by data scientists for data scientists and not the 99.9999% of the rest of the world. I paid for pro yesterday after being caught in a doom loop with Chat creating looker studio dashboards..., i don't know how but Grok made it worse. Today i tried to upload a simple indoor trainer tcx file, wont take it, same with GPX file. when i inquired why it gave me 1000 words and 3 options that involved more work... its rubbish, sorry Elon; i love you but this platform is rubbish

January 2, 2026
Unprompted review
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Rated 5 out of 5 stars

I've read the reviews

I've read the reviews, very mixed, my response, it depends on your prompt input, like old compute, "Rubbish in, Rubbish out"
However, this is can now be very nuanced, it can determine, the level of reply, well not can, will.

I've been using Chatgpt since it came out, naturally as someone with a dip ed, I researched prompt writing, my pedalogical pov, I write to objective: who, why where, how and when, Summary
Whilst thus might not be useful for all areas of Grok, utilisation, for a writer, it's a key insight.

December 8, 2025
Unprompted review
Rated 2 out of 5 stars

Dont be fooled into paying for Grok

Grok is fine for using for fun in free mode but if you to use it for antyhing more then you are in for a big shock! Constant moderation to all aspects, lif you want to use it for video or image generation it is so unreliable you are basicly playing a slot machine hoping it works. This is gambling diguised as AI tool.

December 30, 2025
Unprompted review

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