Groobyshop Reviews 

137
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers had a great experience with this company. Customers frequently praise the product quality, describing items as top-notch, effective, and exceeding expectations. Many people highlight the exceptional customer service, noting staff helpfulness and quick, effective problem resolution. Reviewers often report prompt delivery and appreciate the company's efforts to resolve shipping issues efficiently. However, some customers also noted concerns regarding delivery and product effectiveness. Some experienced delays or lost packages, despite the company's attempts to reship orders. A few people found certain products ineffective, lacking potency, or having an unpleasant taste or smell.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality, taste,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with timely deliveries... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the exceptional... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as amazing, excellent, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising timely deliveries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order came right on time my second order I put in the wrong address the customer service was amazing made everything correct off of my mistake no questions asked. Product was perfect very h... See more

Company replied

Rated 5 out of 5 stars

If this was a bricked and mortar place, I’d go here Simply because the Customer Service is positively phenomenal. They reply promptly. The product is top-notch. Their website is easy to navigate. M... See more

Rated 5 out of 5 stars

Made my order and it showed up on time, unfortunately there was damage on two of my ordered. After contacting Grooby about the damage, they immediately resent my order as to my liking. Awesome tas... See more

Rated 5 out of 5 stars

These guys are so good that I had a package to get lost in shipment. It was somehow status Ing in transit for a couple of weeks and after contacting Grooby they immediately fixed it and decided to jus... See more



Contact info

3.8

Great

TrustScore 4 out of 5

137 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(137)

137 reviews in the last 12 months

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Rated 1 out of 5 stars

This company may have great product but bad service!

This company may have great product. I dont know yet as its been 12 days since I placed my order! My order didn't arrive as the said, two- five business days. Tracking said would be delivered last Saturday. Not! So I contacted these folks. A lady re-ordeed my order. Ok, so Monday through Friday, tomorrow, will be five business days. And now im getting tracking notice my order wont be delivered till next Monday. That is 16 days!! I have emails going back and forth with them and all you get is Arlene blowing smoke!! Very nice. But covers for the company. One more thing, it sure didnt take them long to take the money out of my account!! So this is how I see it. Either they are so busy that they cant just be honest and tell you that. Or it is just a half ass run company!! They have a brand!! Branding product, then take in as many orders as they can and operate on your money until they have time or whatever! Anyway good luck if you still decide to fall for all of their branding ads!!

April 16, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Hi Kim,

Thank you for taking the time to share your experience, and we truly understand how frustrating this situation has been for you. Waiting longer than expected, especially after being given a delivery timeframe, is not the kind of experience we want you to have.

Upon reviewing your case, Arlene created a replacement order for you free of charge after you raised concerns on Wednesday about the lack of movement on your shipment. During your conversation, she also consistently updated you and advised that there may have been an issue with USPS or that the original parcel could have been delayed or lost in transit, which is why a replacement was issued to ensure you still receive your order.

We can confirm that the replacement order is currently in transit. The latest tracking shows it arrived at the Opa Locka, FL distribution center on April 16, 2026 and is expected to be delivered on Monday, April 20, 2026 by 9:00 PM.

As a courtesy for the inconvenience caused, we have also refunded your shipping fee.

Please note that replacement orders follow our standard processing time of 2 to 5 business days and cannot be expedited. We appreciate your patience and understanding as we work to improve our service.

If you need any further assistance, we are here to help.

Rated 1 out of 5 stars

Garbage is what paid for

Garbage is what paid for. This is the driest, tasteless, colorless, and non effective weed I've ever experienced. Even when I got tricked buying oregano as a kid it had more potency than this crap. Total waste of money. DO NOT BUY THIS. You might as well.go buy a pack of reds...Marlboro's and feel a better effect.

April 6, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Hi Jeff,

We’re sorry to hear that you’re disappointed with your experience, and thank you for sharing your feedback with us.

We can see that this is your third order with us, so we’re genuinely sorry to hear that this particular one did not meet your expectations. We understand how frustrating this must feel, especially when you were expecting a different result.

We also want to note that effects and overall experience can vary from person to person depending on individual tolerance and sensitivity, but we completely understand that your experience has not been satisfactory.

If you are open to it, we would be happy to assist you with a return. Once the product is sent back to our US returns address and received, we can proceed with a full refund for your order.

Please message our support team so we can guide you through the return process and assist you further.

We appreciate your understanding and the opportunity to make this right, and thank you again for sharing your experience with us.

Rated 5 out of 5 stars

Worth the order

I purchased 2 1 gram AIO vapes & I'll be back , this stuff put me in the couch , & it hits HARD. If yr sitting on the fence , jump on down & give em a order, you will be pleasantly surprised. I got an indica & a sativa...

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Not fooled by your tricks!!

Okay, so it seems obvious enough that if you didn't subscribe you're not going to get the best of what they've got to offer! I've been waiting for over a month for a particular strain that never shows up and all they have is limited stock with everything else!

March 22, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Hi Dominick,

Thanks for your feedback.

We’ve looked into your orders and can confirm your first order was placed on February 11th and delivered on February 17th, with several updates shared by our support team along the way. You also placed a second order on February 24th, which is currently on its way.

In terms of availability, we focus on small-batch releases rather than keeping large quantities of every strain in stock at all times. This does mean some strains take longer to return, especially when demand is high. Subscriptions don’t affect access to products, though they may occasionally offer earlier access when stock is limited.

We understand it can be frustrating when you’re waiting for a specific strain. If you’d like, our team can help suggest similar options that are currently available.

Best,
Grooby

Rated 5 out of 5 stars

I was skeptical!

Wow it was a smooth transaction! I was skeptical about it being shipped. No issues at all! Products are top notch! Ill be a return customer for sure! Thanks

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Jessie provided excellent service to…

Jessie provided excellent service to combine two orders for one shipment. The product quality of pre-rolls of some top original 70 land race strains is amazing, pure sativa in a world of hybrids. The Purple Haze is fire 5/5. Even listened to Jimi Hendrix '67 version of his song entitled the same name.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

at 69 I prefer these products for…

at 69 I prefer these products for shoulder pain over narcotic medications. The quality here is excellent but what has me coming back here every time I need to order is because their customer service is excellent !!! They're friendly patient and always helpful. I tell everyone down here in Texas that Groobys is THE PLACE to shop !!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Have shopped around & tried several vapes with varying results. This is easily above all those & I will be ordering more soon ...

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I just received my order

I just received my order. On time! And the weed is indeed the truth! I’m in for certain! Every month for real! One joint! Columbia’s Gold! Oh yeah!!!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good Vibes

I was skeptical about this purchase, I have to admit. I tracked it until I received it on my doorstep. After trying it. I was very pleased with my purchase. It is everything I remembered, Chilling has a new meaning for me now. Thank you Grooby for giving me my good vibes back.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Creepy Spam, be cautious, bad company

I've never even ordered from this website, and some lady named Freya Johnson is emailing me saying "I know you smoke weed" and spamming me daily. Their website states "we never spam" but this is the weirdest type of spam I've ever seen. It's highly inappropriate to email people saying "I saw you smoke weed". How? I've never even used your website or ordered. Such a dirty company. But dont worry, if it keep happening, I'll report it to the Florida BBB and Florida attorney generals office and the DEA that you are advertising selling and shipping "weed" across state lines.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

LAME!!!!!!!

Well, I fell for it hook, line and sinker :-( Colombian gold, Panama red, Afghani… all of these are just like any other THC a flower available. There’s nothing remotely exciting or connoisseur about these. And all three of them were on the dryer side which doesn’t make sense for a company that’s always selling out. There’s other more affordable choices for mediocre flower.

Also received a $20 coupon right after I placed my order and I jokingly replied that of course it would come after I placed the order so this fellow Justin said that he would get it credited to my order. Never happened.

January 15, 2026
Unprompted review
Groobyshop logo

Reply from Groobyshop

Thanks for the feedback, we’re sorry this missed the mark. We take comments like this seriously and have shared your feedback with our team.

On the $20 credit, we did attempt to apply it, but the order and email conversation were under different email addresses and we weren’t able to confirm they were linked. We should have followed up more clearly, and that’s on us.

If you’re open to it, please contact us directly and we’ll make sure it’s resolved.

Rated 5 out of 5 stars

I recently have had minor financial…

I recently have had minor financial issues. Finally I can make a purchase I couldn't navigate the website effectively.I reached out to Grooby and a rep called me back. he helped my fix my order , which is on its way. Thanks Grooby and your entire staff.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have been a loyal customer of…

I have been a loyal customer of Groobyshop.com for several months, and I am consistently impressed by the exceptional quality of their products. The cannabis flower and prerolls are perfect in every regard—delicious, potent, and exceeding the descriptions provided on their website. Each strain delivers precisely what is promised, often surpassing expectations in flavor and efficacy.
As a subscriber to both the preroll and flower options, I appreciate the convenience and reliability of their service. Shipments arrive promptly and in impeccable condition, reflecting the company’s commitment to excellence. Moreover, their customer support team is unparalleled; I have never encountered an issue, but on the rare occasion I had a question, their responses were professional and efficient.
Groobyshop.com is a highly reliable company that prioritizes quality and customer satisfaction. I wholeheartedly recommend them and award a well-deserved five stars.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Shipment arrived late. I’ve tried several pre rolls but they are weak and the weed looked like it was a grayish charred substance. Contacted Grooby for help, no response. Finally I got an email saying they were refunding my money but waited. Been a month….crickets.

December 5, 2025
Unprompted review

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