Groomhere Reviews 

741
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, most reviewers were somewhat happy with their experience overall. Customers often find the product easy to use and clean, appreciating its convenience and effective performance. Many praise its ability to deliver a close and smooth shave, with some highlighting its gentle nature on sensitive skin. Battery life and useful accessories are also frequently mentioned as positive features by consumers. However, some customers also noted significant issues with delivery, including long delays, incorrect addresses, and items not arriving. There were also reports of poor customer service, with some experiencing slow responses, unhelpful assistance, or problems with subscriptions. Regarding the product itself, some reviewers found it felt cheap, required multiple passes for a close shave, or had design flaws like fiddly blades or slow RPM.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing high satisfaction,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the product's ease of use,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting negative... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick arrivals and good... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

741 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(741)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not what it's advertised

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the seller. Product arrived and I was actually happy with it's appearance however it felt a bit cheap. Blades provided lasted for about couple of months and we're not used much tbh. I ordered another blade which delivery was as well misleading and still a awaiting its arrival. Shocking! I went to competition for the purchase of shaver which looks way better, works better, feels better and it's cheaper. Well, if someone asked if I could recommend this product I will say no. Stay away - it's not with the money and hassle with purchase and delivery...

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

I have cancelled my subscription with…

I have cancelled my subscription with them, and they still went ahead and place the order, I contacted them and ask for the order to be cancelled, they refused. Groom here is a Chinese company operating in france, avoid them or you will end like me, out of pocket.

June 10, 2026
Unprompted review
Rated 2 out of 5 stars

Doesn’t last long

Iv had 2 now and both don’t last very long says 100% but goes down to 0 in about a minute I’ve hat to replace the razor heads aswell so not all that impressed with this so be careful people.

June 14, 2026
Unprompted review
Rated 3 out of 5 stars

The head shave is not as quick and easy…

The head shave is not as quick and easy or as close as advertised, I tried pre cutting the hair very short as recommended but still was not as close as said it would be , I tried with shaving cream and wet but still not close ,would not recommend

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Beware.

Beware.
You are automatically signed into a subscription once you order.
I still have not received my order and their tracking system does not work.
I have requested a full refund

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Groom here is great I've got both the…

Groom here is great I've got both the 2.0 and the 3.0 shaver and both are exceptionally good performers. Used wet or dry it leaves a smooth finish and for ladies it is so gentle while grooming bikini area. Would highly recommend. Great product. Great customer service and delivery is quick and customer has information on delivery details

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

I bought the 3.0 trim pod and at the…

I bought the 3.0 trim pod and at the time of ordering checked as best I could to ensure that I had not signed up to unwanted subscription's. However I received a further charge later and goods I did not order or want. I will stick to ordering from Amazon in future as I never have this experience when I order through them.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

I did not subscribe to anything after…

I did not subscribe to anything after buying womens shave kit. It doesnt shave well and then they took 19.94 from my credit card this month, without consent. Complained via email, you get a reply with a video explaining how to cancel the so called subscription. It doesn't work, won't let you remove your card details or cancel anything. Reported as fraud to credit card company. They are applying for a refund and have blocked them. Don't use its a con.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

No regrets here !

Groom here Tripod Is the best lady shave/ grooming equipment I have ever had .

When my Rotary shaver Head had broken which ment I couldn’t change or use any of the various attachments .

I emailed customer service after sharing order number , proof a purchase a replacement has been sent . No questions asked . Excellent customer service . I would highly recommend !

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Product ok.

Product ok.
Delivery shocking.
Customer service shocking.. takes over 8 days to deliver..
They dont care about anything you say.. poor, poor after sales service.
I will be cancelling my subscription immediately.
Avoid.

May 30, 2026
Unprompted review
Rated 2 out of 5 stars

High hopes but disappointed with results

With summer on the horizon i thought I'd try this and had high hopes for it and a simple solution for baby smooth skin. Sadly im disappointed. While it seems quick, easy and practical, it doesnt give a close shave at all. It looks like im hair free and smooth but to the touch its nothing like it and i find, in order to be smooth, i need to resort to the old fashioned razor blade which pretty much defeats the purpose of me buying it. The trimmer is decent but again, even with the smaller head im having to go in with another razor. Yeah..... doesnt do what it says it does. Sorry!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the lady’s razor

I bought the lady’s razor
I was skeptical at first but I actually love it now !!💯👌🏼
Gives my shave a really soft feel & the facial exfoliator is great too
& my charge has lasted ages
A good gadget for the price too 👍🏼

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Bad!

When viewing advert it shows a man running razor over his head with about a weeks growth. Miraculously the hair is shaved in 1 swipe! Reality it pulls the hair & takes several passes. Complained & was told i needed to use the clipper 1st. Awful shaver & even worse customer service

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really good shaver

I have had various head shavers over the years but this is one of the best I use mine every two days and it's so easy to use fits in the hand comfortably and leaves a really nice finish. I always use a pre shave oil and I think this helps. It is also so easy to clean with the magnetic head l would clean after every shave.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

Customer service is terrible. They respond to your emails saying you don’t reply. Their product is faulty that’s the reason!! Do not buy from them!!!

May 16, 2026
Unprompted review

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