GrootMade Themes & Plugins Reviews 218

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers are really happy with the website, finding it easy to use, well-organized, and offering a wide selection of products. Many appreciate the convenience of having numerous plugins and themes in one place, which saves time and simplifies their workflow, especially for those managing multiple websites. The products themselves are consistently described as reliable, well-built, and performing as expected, offering great value. However, some people mentioned issues related to the company's transition to a new brand, which caused temporary disruptions in service and access to previously purchased lifetime licenses. A few customers reported that their access was revoked or that the platform was not working for a period. While the majority found the customer service to be fast and responsive, a minority experienced difficulties with license reinstatement or felt that the communication regarding the transition could have been more seamless.

What people talk about most

Website

People report positive experiences with the website. Many consumers praise the new interface as modern,... See more

Product

Customers had positive experiences with product quality and reliability. Many reviewers praise the products... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's efficiency,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the unmatchable service, fast and efficient... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been a customer since 2022, back when the founder was operating under a different brand. Overall the product was great — the plugins worked well and it was a solid value. Like any growing company they... See more

Company replied

Rated 4 out of 5 stars

I’ve been using GrootMade for accessing WordPress themes and plugins, and overall I’m quite satisfied. The platform is easy to use and offers a wide selection, which makes it really convenient whe... See more

Company replied

Rated 4 out of 5 stars

Been a customer since 2024 under their old brand. Their plugins are excellent and offer great value. They went through some changes but came back stronger as Grootmade. Great experience so far, and I'... See more

Company replied

Rated 4 out of 5 stars

If the service is online its besides some bugs great. The whole creation process of this platform was a bit chaotic. I wish a bit for more internal testing and not pushing every change directly on... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor
  3. Web designer
  4. Website Designer

Written by the company

GrootMade Connect exists because day-to-day site operations often become more fragmented than they need to be. Instead of juggling scattered tools, separate workflows, manual installs, and repeated update checks, GrootMade Connect brings those actions closer together inside a connected interface. That means less context switching, less repetitive work, and a more practical way to handle site assets over time.


Contact info

4.0

Great

TrustScore 4 out of 5

218 reviews

5-star
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1-star

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Rated 5 out of 5 stars

An interesting service for testing…

An interesting service for testing WordPress plugins to assess the feasibility of a feature for client quotes. Once the quote has been signed and the plugin has been budgeted for, it can be purchased from the original developer to support further development.

March 31, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

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Rated 5 out of 5 stars

Great collection

I've been exploring grootmade.com for a while now (I'm a lifetime member since FV for 3 years now), and what really stands out for me is their plugin collection. I've never had any problems with the plugins I've installed. My only hope is that updates start rolling out a bit faster as the platform grows. Still, it's been a great experience overall and definitely a solid place to find reliable plugins.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thanks for the feedback! :)

Rated 5 out of 5 stars

Helpful Customer Support

This has been my go to place for affordable tools to build a website without overspending. After contacting support, they restored my licenses, which shows the admins are responsive, fair, and willing to help.

As long as my lifetime purchase remains honored, I’ll continue to leave my 5 star positive feedback based on this experience.

Thank you for resolving the issue.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 1 out of 5 stars

What crazy scammers!

What crazy scammers!
The cheek of it! They get sued by Automatic, so rebrand from Festinger Vault to Grootmade. They tell lifetime members that they'll get lifetime access to Grootmade, then take it away. Then offer to reinstate membership in return for a review! Well how do you like this review?
Scammers

EDIT:
Oh they want to play the "they're a competitor" card. No, I've been a "lifetime" member for years, long before their court cases with Automatic. They keep promising everything will be sorted, but it never is. Then finally they take away access and offer to return it in return for a review. If this review gets taken down then I'll publish the whole story with screenshots, so I suggest they think twice and change their tune.

Edit: In response to this genuine review, they left my company a 1 star fake review. Scammers

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Hi Chris,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

---

Edit: It appears that your primary goal on TrustPilot is to spread your hatred against human beings. Your account is reported.

Rated 1 out of 5 stars

Poor

Poor, I paid for a lifetime licence, now they will only give me a valid transferable account if I leave a Trustpilot review. Here is my review.

Give me a refund!
My account is not active nor functional.

You're already ready breaking trust pilots policies
"Trustpilot doesn’t allow companies to offer payments or benefits in exchange for leaving a review."

Edit
I am not a 'third-party competitor network' I am a person who purchased something from you and I am not happy with your service. You are festingervault acting as Grootmade. Your service has been awful with downtime, access issues, legal issues, and constant changes that have affected my account, access, and the service you offered.

I've even reached out to Paddle regarding my payment and the account I can no longer use properly, with the functionality that was advertised, but yet you do not respond to those requests either.

Lifetime VIP (#281028)
I Paid US$358.80 on Jul 31, 2023 and expect a working account, which I do not, instead I get a message about 'we’ve decided to restore your lifetime license here on GrootMade as a gesture of goodwill.' But only If I leave a review. I paid for a lifetime licence, I should not have to leave a review.

I have my invoice and the information I need to prove I am a client and not a 'third-party competitor network' as you state.

All I want is a refund or a fully working account! But you cannot provide either.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Hi Spielberg,

We strongly dispute the claims made in this review. We have not been able to verify the experience described here against any legitimate customer record, and we have identified evidence linking this review to a third-party competitor network. That evidence has been submitted to Trustpilot for investigation.

If you have had a genuine issue with our service, please contact us directly with your account email address, invoice reference, and the date of the issue so we can review it properly.

With kind regards,
Sephrata

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Rated 5 out of 5 stars

Great experience overall

Great experience overall. The website offers a very good selection, fair prices, and reliable customer service. Everything was straightforward, and the support team was always helpful and responsive. I have had a Lifetime Membership for over 4 years now, and even the platform transition was absolutely no problem. Definitely recommended.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Been with them for the long haul

Been with them for the long haul, a few bumps in the road along the way, but the team always does their best!

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Very useful

Very useful for the building of websites. The new update of the website and plugin are nicely done. The database of plugins en websites is enormous and they regular update it.

April 3, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Joined in November 2023, Staying for the Long Run: Grootmade Delivered Against the Odds

I started supporting them in November 2023 as a lifetime member. The experience has always been excellent, until the service stopped working. Even during the difficult moments, communication remained respectful and customer-focused, which I genuinely appreciated.
The issue did occur, causing a lengthy outage, but the team worked hard to resolve it. They encountered several problems, there’s no denying that, but they always demonstrated a commitment to finding solutions. What stood out was their transparency and willingness to take responsibility, rather than making excuses.
We are now at a definitive turning point, with the new service back to the same levels of excellence as before, and offering even more. The improvements and refinements clearly show that lessons were learned and acted upon, improving the overall value of the service.
Having a lifetime membership is no guarantee that the business offering it will always be active, so the fact that, despite all the problems, they were all resolved, and the commitment to maintain the lifetime membership was upheld. I don’t think others in their position would have done it; this is a sign of professionalism, against all odds!(It’s refreshing to see a team that genuinely puts long-term customers first.
Kudos Grootmade!

January 1, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

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Rated 5 out of 5 stars

I’ve seen how hard this team has been…

I’ve seen how hard this team has been working for several years now, and I’ve been a loyal subscriber for just as long. I didn't leave Festinger Vault's side during the tough times, and I won't leave it now. In short, this site will be incredibly useful for you.

March 5, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thanks for the feedback! :)

Rated 5 out of 5 stars

Superb Website

What I really love is that the service and the website are just great. Been a customer since years and will never quit. Thank you for everything.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Professional services

Professional services, fast support and great products. Thank you!

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

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Rated 5 out of 5 stars

Very good

Very good , but some times they need time to develop a new platform . Just wait and bum . U got it !

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Everything finally works!

I've been using Grootmade, formerly Festinger Vault, for quite a few years at this point and even though there have been some intermittent issues with lawsuits and technical problems with the old platform, ever since the switch to the new brand & team I haven't been having any issues at all. All of the functionality I've tried is currently working well, and for the few questions I've had there has always been a quick response. Great job on the new platform!

April 6, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Got the lifetime subscription and its been great

I bought a lifetime subscription recently and the value has been excellent.

Had a little trouble with activation at the start but support helped pretty quickly.

The library of themes and plugins is pretty huge and more importantly regularly updated which is the key thing really.

Even if you want to support the developers of a plugin its great to even use grootmade to test the plugin to see if it meets up to your expectations.

The platform is easy to use, whether installing individually or managing everything in bulk, and the dashboard saves our by pushing updates across multiple sites at once.

Plus we all like to save a bit of money with plugins ands this does exactly that

March 19, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

Rated 5 out of 5 stars

Still the best deal out there

Yeah, I know it’s been a bit of a rollercoaster the past few months. But honestly, these guys didn’t just disappear—they came back and rebuilt everything on a new platform, which counts for a lot. I get that plenty of people have had issues with their lifetime licenses. I only ran into one problem myself after the migration, and it got sorted out pretty quickly.

So yeah, I still think this platform is great value. With anything new, there are always going to be a few hiccups here and there, but as long as they keep working on fixes, I’m happy with my purchase. Plus, it’s already saved me thousands, so I can’t really complain.

April 6, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

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Rated 4 out of 5 stars

Getting better every day

A customer support team that looks after its affiliate network. An extensive product range. And they’re striving to do things better than before.

April 7, 2026
Unprompted review
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Reply from GrootMade Themes & Plugins

Thank you very much for your review!

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