Grosvenor Orthopaedic Partners Reviews 

454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and consultants for their professionalism, expertise, and reassuring approach, often highlighting their excellent communication and bedside manner. Many appreciate how consultants clearly explain conditions and treatment options, making them feel informed and at ease, leading to efficient service, successful outcomes, and rapid recovery. However, some customers noted issues with communication and administrative services. A few people experienced poor communication, needing to chase for notes and appointments, and found administrative systems inefficient, including scheduling errors or confusion regarding team responsibilities.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, expertise,... See more

Service

People report positive experiences with service, often highlighting the expertise and clear communication of... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as quick, easy,... See more

Customer service

Customers had positive experiences with customer service, highlighting the approachable and available nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whole experience form start to finish was quick and easy to set up. Everything was explained fully and in a way that I understood. Would absolutely recommend them to anyone. My consultant Tim Sinne... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

I see Dr Sinnett about a stress fracture of a metatarsal. He's an amazing consultant. Great bed side manner. Really listens. Offers practical advice that is not overly cautious. Filled me with confide... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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No recent history of asking for reviews

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4.9

All reviews

(454)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Whole experience form start to finish…

Whole experience form start to finish was quick and easy to set up.
Everything was explained fully and in a way that I understood.
Would absolutely recommend them to anyone.
My consultant Tim Sinnet was brilliant at managing my ankle issue.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

My experience with James White was positive from start to finish. I went to see him for an initial consultation with pain in both shoulders. I was referred for an MRI which when completed was followed by another consultation. It was recommended that I have two injections in my left shoulder and then have another follow up 8 weeks later. Apart from the pain post injection which was greater than I had anticipated everything went extremely smoothly throughout. 10/10 for great service from his medical secretary Jenna who was super helpful all the way through to the final consultation.

I'm now pain free which I'm hoping will last a lifetime!

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

Very good medical care and advice. Poor administration. Hence lower rating.

Referral to Mr Sinnett after bad heel fracture. His advice to avoid surgery has turned out to be wise. Follow up monitoring appointments with Mr Sinnett have been reassuring and helpful. I would recommend him without hesitation. X-ray facilities and X-ray staff at 280 King's Road also very good. However, the administration services provided by Grosvenor Orthopaedic Partners have been very poor and cumbersome. Desk staff not well informed and systems not efficient. On one occasion my confirmed appointment was not in their diary and they then sent me "confirmation" of the appointment for the same day, for a different time and after it had actually taken place. Definite room for improvement.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Surgical repair of Proximal Semitendinosus

Mr Webb performed a surgical repair of my right proximal semitendinosus (hamstring). His knowledge and expertise throughout the consultancy phase was clear and he went above and beyond to ensure the operation happened within a 4 week window of the injury. I would highly recommend working with Mr Webb.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Consultant Mr Mark Webb completed an…

Consultant Mr Mark Webb completed an arthroscopy for my left knee.....he was extremely helpful throughout the process and my recovery from the surgery has been excellent. Very grateful for the medical care provided by Mr Webb and the team. Thank you!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Mr James White for a consultation…

I saw Mr James White for a consultation on the 17/06/2026 about my upper arm and shoulder. He was very professional and knowledgeable. He also put me at ease with a very caring manner. During the consultation, he quickly identified the likely cause of my health issue and took the time to explain everything clearly. He reassured me that, through further targeted investigations, we will be able to determine the exact cause of my upper arm problem. His professionalism, expertise, and caring attitude made me feel confident and well supported throughout the appointment. I am very grateful for his help and would highly recommend him. Thank you Fabrizio Valerio

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

My first consultation with Mr Butts was very straightforward, he pointed out the problem and the pros and cons to two alternative treatments.
The operation went very well and I was discharged the same day.
I can say I was impressed with Mr Butts manner and professional behaviour.
I can strongly recommend using Mr Butts services.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with Dr…

I had a very good experience with Dr Patel. Upon the first visit he was able to find the core issue with my achilleas tear within minutes and got me seen by the ultrasound team instantly too which allowed me to get everything confirmed during a single appointment. Dr Patel and his team were helpful during my initial recovery month and were there to answer questions via email throughout. Would highly recommend anyone with similar ankle/foot issues.

June 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently had ankle fusion surgery…

I recently had ankle fusion surgery with Dr Patel. From the first meeting we had he took the time to explain my conditions and the various options open to me. All was explained in a very clear and compassionate way, leaving me with a very informed decision to make. The surgery was handled extremely well at Stanmore and whilst I'm still in recovery, the surgery has been successful so far and I'm looking forward to getting back to regular activities.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Knee replacment surgery

I first consulted Luke Jones when I injured my left knee in 2023. Initially we tried non-invasive treatments, but it became obvious that surgical intervention was necessary. I had a partial knee replacement on my left knee. Mr Jones explained clearly was involved, and what would be involved in my recovery. The operation was very successful and the scar healed up, barely leaving a trace. When arthritis hit my right knee I returned to Mr Jones, and this time needed a full knee replacement. As before he explained the procedures clearly, and performed the operation smoothly. I am recovering well from the surgery, and I would not hesitate to recommend Luke Jones to anyone facing knee surgery.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Mr Jones performed my ACL repair following a sports injury, and although I am still in the recovery process, my experience has been extremely positive. From the outset, he has been friendly, approachable, and highly professional, taking the time to explain everything clearly. Most importantly, my knee is already feeling significantly better. The surgery itself went smoothly, and the pre- and aftercare have both been excellent.

I would also like to mention his PA, who has been consistently friendly, helpful, and efficient throughout the process, making everything run seamlessly. I would highly recommend Mr Jones and his team on all levels.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Patel was punctual and kind and…

Mr Patel was punctual and kind and supportive. He patiently responded to my questions and was very knowledgeable about medical issues. He has such a pleasant and calming aura and I would definitely recommend him and use his services again.
Thank you.

May 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Mr Simon Hislop

Mr Hislop is an excellent orthopaedic surgeon. I saw him in May for an annual follow-up for my right THR. He has an encouraging, kind and positive manner. I am very pleased with the outcome of my surgery and can't praise him enough.

Suzy Rose

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Butt - Shoulder dislocation

I saw Mr Butt after experiencing a shoulder dislocation and had shoulder issues for many years. He was able to diagnose the issue quickly and performed surgery very very successfully. The level of care I received was outstanding

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dr Sinnett is brilliant

I see Dr Sinnett about a stress fracture of a metatarsal. He's an amazing consultant. Great bed side manner. Really listens. Offers practical advice that is not overly cautious. Filled me with confidence and allowed me to continue getting on with life. Really impressed.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Tremendous improvement to quality of life

Here’s a polished version:

I had an excellent experience. My surgeon, Mr Webb, performed my hip surgery with expertise, and I felt well cared for by the entire team throughout. After a decade of pain and discomfort, the surgery has made a tremendous improvement to my quality of life. Highly recommended.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Rotator cuff surgery - Outstanding Care by Dr. James White

I had a truly excellent experience with Dr. James White for my major rotator cuff tear surgery from start to finish. The turnaround from initial consultation to surgery and follow-up appointments was impressively quick, which gave me a lot of confidence and peace of mind.
Dr. White explained everything very clearly at each stage, ensuring I fully understood the procedure and recovery process. He is a very good listener and took the time to address all my questions without ever making me feel rushed.
What really stood out is how approachable and available he is; he made himself accessible whenever needed, even offering support via Zoom, which was incredibly reassuring.
Overall, the care and professionalism I received were outstanding, and I would not hesitate to recommend him.

October 21, 2025
Unprompted review

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