Groundlevel Reviews 

I ordered a carpet sweeper through wowcher so hadn't read the reviews, I haven't really used wowcher so ended up ordering two lol, plus some vip thing from wowcher, so I how have wowcher vip I didn't want, double postage on two carpet sweepers that are fit for the bin, I'm not even going to insult anyone and give them away, I've tried to contact groundlevel through email and Facebook twice, since reading on Facebook other reviews and seeing many angry faces, looks like ground level name lives up to its name, they are definitely living ground level. Looks like I've done over.

This is the worst company I have ever had the misfortune of dealing with. I purchased something from them via another website! Hence not reading reviews here until the PROBLEMS started. They sent the wrong item, they are rude, they do not reply to messages and when they do they make no sense. I’ve never dealt with a company like this TERRIBLE ON ALL LEVELS …

I ordered a small double mattress topper via Wowcher on 3rd January 2023 and though the delivery was quick from Ground Level, they sent a single mattress topper in error. It has gone downhill since then! I sent it back signed for and I can see they have signed for it but they have messed me around ever since. The phone lines still say due to covid we are working from home, so everything is via email. It takes days for them to answer then argue back with you. They have said they will send the correct topper but I am still waiting. I have tried to contact wowcher but they are just as bad. I would advise never buy anything that Ground Level sell!

Struggling with refund from this company, they do not reply to email, email daily, they don't have telephone contact. Started process in 3rd Feb Avoid this company or you will be out of pocket, stressed do the lack of communication and no refund.

YOU CAN TELL ITS A FAKE SITE AS THEY HAVE NO CONTACT DETAIL OR ADDRESS REGISTERED ON THERE WEBSITE

Please avoid.....they sent the wrong size rug out to me. They ignored my original email. I then got wowcher involved. A pre paid label was meant to be sent to me, to return the rug. Never sent, when I chased it up, they have tried to turn it around on me, asking me why i hadn't chased the label up. Still got the wrong rug and out of pocket.

Never buy from these people; never buy from B&Q Marketplace online iether (because these people sell under Home Stores Online - as a ‘verified seller’ on B&Q website.
Still waiting for a refund - since 23rd December 2022 - only 2 of 3 items delivered; no contact and no refund. Even after both items returned and confirmed by FedEx - no contact and no refund. B&Q were useless too. Don’t buy online, ever as B&Q are powerless and Groundlevel are taking full advantage

SCAM!!!

I placed an order for an electric blanket which has never been delivered. Expected arrival was 21/12/22.

Contacted customer service on 24/12/22 and did not receive a reply.

Purchased a duvet through Wowcher on 6th December 22 and paid extra for speedy delivery. STILL not received. Raised issue through Resolver but have not received refund and they are now ignoring me.
Wowcher should refuse to list their products.

Purchased a collapsible ladder through Wowcher, exactly a month later, nothing but a few sarcastic emails and loss of my delivery fee. Scamming at its worst! Avoid!

We purchased a hot tub from groundlevel via wowcher back in August 2021 when we received it it was put up and switched on the following day we found that it was leaking from the motor we contacted them,sent videos we even escalated it through wowcher both wowcher & grounglevel have ignored all avenues of communication would definitely AVOID GROUNLEVEL AT ALL COSTS. They are an inadequate & incompetent as a company

Avoid, avoid avoid.

Not a single good thing to say about this company. Save your sanity, and money and buy elsewhere.

On 7th October 2022 I ordered 2 Items from GroundLevel via WOWCHER. 1) A Luxury Fur Duvet Set(32.99) and a Teddy Fleece mattress Topper(22.99). I received the Duvet set but NOT the mattress topper. I emailed wowcher telling them what happen and they contacted GROUNDLEVEL who insisted that I received the item as per courier statement with a photo of a parcel in my hand. I was taken aback because the package that was in my hand was no way a mattress topper. I re-ordered the item and it proved that the two pictured parcels did not match. I sent the photo to GROUNDLEVEL and they keep insisting that I received the item. They are robbing me of £22.99. I am still trying to get a refund.
Please be aware of this company they are THIEVES.

Horrid company to deal with. Ordered a garland on 8th December and I am still waiting for a refund, having escalated my Paypal claim!! They just never dispatched it, won't reply to emails. I advice you avoid like the plague!!

faulty tree bought through wowcher. They sent the wrong colour which was annoying enough but then it only lasted 2 days.

The EXHAUSTING process to get a return or refund just simply isn't worth the stress. AVOID

Purchased 2 prelit Christmas arches. Put 1st one up and the lighting doesn't work. Have attempted contact and no response. Wish had read these reviews before. Avoid at all cost.

Sadly I had not read these reviews before ordering a goose feather mattress topper. My friend also ordered a mattress topper and now both of us are going to reclaim from our card provider/paypal. (Impossible to contact groundlevel by phone and they do not respond to emails). Strangely, I had ordered a mattress topper via Robert Dyas and they use the parent company for Groundlevel.co.uk (the company who actually receive the payment) which is called Home Online Stores Ltd. and that order was received. All very puzzling.

Product arrived damaged and unable to put the product together. Requested a refund and the cost of delivery to be covered but they are refusing.

Would give no stars but no option!
Terrible company, avoid!! Advertised luxurious goose duvet, 15tog!
Item finally arrived, definitely not luxurious was a thick as a single sheet!
Tried contacting to explain this item was not as described!
Just kept getting messages back stating I must pay for all returns and other expensive incurred !
Notice that this company sells on B and Q too….avoid!! All items are terrible!!

Placed an order on the 5th December and have received nothing and heard nothing from Groundlevel.

I have emailed 19 days ago for an update and received nothing.

I have tried calling but you cannot get anyone on the phone. Going to have to try and reclaim my money through my credit card provider.

Awful experience, I was ordering on behalf of a friend who had had trouble getting delivery from Groundlevel previously and thought it was just their location. I wish I had read the reviews online beforehand and advised them to go elsewhere, now I am caught up in resolving it.

I also wish you could provide a review score of less than 1!