Groundsure Insights Reviews 

270
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent report. Clear, concise and returned to us in a good time frame. Asked us about dates and contacted the home owner (we are bying a new property), directly so we didn't have to, keeping me inf... See more

Rated 5 out of 5 stars

Groundsure was absolutely fantastic, quick response and visited the site within 24hrs Jon and Rowan, what can I say … two very polite and lovely colleagues to deal with. Arrived on time and nothi... See more

Rated 5 out of 5 stars

We regularly use Groundsure to provide our maps both in .pdf and .dwg formats as we like being able to preview the map data available at no added cost prior to purchase. Groundsure's .MAP consultant... See more

Rated 1 out of 5 stars

The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Turn mapping software into location intelligence with the power and precision of Groundsure Insights. Our user-friendly digital maps bring you closer to the information you need to support your property or land use transaction. View maps for free in any browser, on Mac or PC, the download direct into your workflow. It's the simple, smart way to be certain.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.5

All reviews

(270)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

The address finder would not find the…

The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The only way was to put in the road and the town which listed several hundred occupants and took a while to then find. Then drawing polygon the points don’t seem to meet. It’s just somewhat difficult to navigate. Just a frustrating experience. Not the first time.

April 8, 2021
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Reply from Groundsure Insights

Dear Mr Allan, we are sorry to hear that you have a difficult experience when using our ordering platform. It would be useful for us to know a little more about this so we can investigate further to ensure it doesn't happen in the future. If you could contact our Head of Customer Support at catherine.shiers@groundsure.com we will investigate this fully.

Rated 5 out of 5 stars

Quick and easy

This is my go to site for digital OS Maps. It's a very straightforward process, payment is secure and the download is available very quickly.

March 2, 2021
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Rated 1 out of 5 stars

Don't waste £40 for a residential survey, use your local library

Very disappointed with the information contained in the residential survey, and the subsequent lack of value for money.

In summary the report stated that “may indicate the presence of mining features”

We've since been informed that we could obtain more detail about mining activity on, or near, our garden – for free – from Cornwall County Library resources.

Make sure that you understand the data that the £40.00 survey provides (or rather what it doesn’t provide).

November 12, 2020
Unprompted review
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Reply from Groundsure Insights

Dear Mr Kirby, we are sorry you don't feel the product we provided was sufficient. We would like to look into this in more detail. Please can you email the report details to catherine.shiers@groundsure.com
Many thanks

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Rated 3 out of 5 stars

excellent customer service

I had an issue with my review and spoke to Catherine Shiers, who was very quick to respond and provided an excellent response. I would though, not take the report as a detailed assessment, the flood elements (for example) do not go into detail and dont' state that the data is a long term projected estimate, i.e. could be 100 years +

July 10, 2020
Unprompted review
Rated 4 out of 5 stars

Delivered very quickly

Delivered very quickly, very large document (nearly 10MB which is becoming a problem for downloading to portals). Very detailed, but far more than most people would need, are looking at alternative smaller packages.

July 1, 2020
Unprompted review
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Reply from Groundsure Insights

Hi Simon, thank you for your review. Please do get in touch to see if we are able to help with an alternative solution for you. Please contact me on catherine.shiers@groundsure.com

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Rated 4 out of 5 stars

The Groundsure staff are great and do…

The Groundsure staff are great and do everything they can to accommodate our (sometimes demanding) requests. We've had a few issues with delivery times, but I believe this is mostly due to subcontractors and external factors.

May 4, 2020
Unprompted review
Rated 3 out of 5 stars

The chosen subject area

The chosen subject area - picked very carefully on the website, point by point - rarely if ever coincides properly with the earlier mapping, but for my most recent one it didn’t even match the 2004 edition. Frustrating.

May 1, 2020
Unprompted review
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Rated 5 out of 5 stars

Great mapping service

A fast, friendly and reliable service. There is continuous, positive client support and a willingness to assist with the most tedious of enquiries.

October 2, 2019
Unprompted review

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