we recently had an unfortunate accident concerning both our vehicles. From the representative in the local office (Aurelie in Corlay) to the gentleman dealing personally with our claims (Mickael in Re... See more
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Groupama France made a great experience immediately after my accident in Bangkok. In (Bumrungrad) hospital there was personal telephone contact and the case was quickly solved and agreed upon reimb... See more
I have good experience with Groupama so far. We had issues with our property and we got a fair amount to compensate the damage a couple of times already. ( Hungary )
Quick and positive response
Company details
- Insurance Company
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Motorcycle Insurance Agency
Written by the company
Assureur mutualiste et de proximité, Groupama propose des produits et services d’assurance adaptés aux particuliers, professionnels et entreprises, exploitants agricoles... Assurance auto, habitation, santé, prévoyance, loisirs : obtenez un tarif en ligne en quelques minutes.
Contact info
France
- groupama.fr
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Avoid. Expensive, inefficient and bureaucratic. Tried to bill me for a cancelled policy.
Insured my holiday home in France with them for 10+ years. Paid by direct debit from my french bank account. I then switched to a UK based specialist holiday home company for a fraction of the price (problem #1, but I should have checked ages ago), so didn't need the Groupama policy anymore. I tried to cancel Groupama from the next renewal date, but they were very poor at acknowledging my requests to cancel (Problem #2 - they will ignore you unless you send a letter by registered post from the UK). I finally got them to acknowledge cancellation on the next renewal date, but I just in case instructed my French bank to make sure all direct debits and orders from Groupama were cancelled. Just as well - because Groupama tried to take payment for the now-cancelled policy (Problem #3). Terrible service, only seem to communicate via postal letters. Email responsiveness is poor.
January 2, 2018
Unprompted review
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absolutely dreadful
I insured my caravan in france with this firm and because I did not cancel the policy weeks before it was due I was made to pay, they sent the case to a debt collecting agency for 142 euro.
March 18, 2015
Unprompted review
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