The information for the installation was really easy and there were only a few steps. I contacted them with some questions and they answered very quickly 100% Recomendable
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Scammers. Do not use. They only use AI as customer support and will not refund your money even if the groupon provider is not responding after months of trying to contact them. Fraudulent company.
Pleasant position on main square with outside terrace. Friendly welcome and service. Flexible with time of booking (as we met friends by chance and had drinks wit them first) and included wine (whic... See more
Groupon has been a great discovery for me. It is an easy access portal that offfers the best discounts for many items you want, be It a cinema ticket or an online course. In my case, It offered me a d... See more
4.1
Great
22K reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
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Pure Relaxation
The massage was simply relaxed and incredibly soothing. The atmosphere was perfect – everything smelled wonderful with high-quality essential oils, the music was perfectly tuned, and everything felt fresh and inviting. It was so easy to unwind and enjoy the moment. After the treatment, I felt completely refreshed and full of new energy. Absolutely recommendable!
February 7, 2025
Unprompted review
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Masajistas muy profesionales
Masajistas muy profesionales, masajes fantásticos. Y son muy agradables. Los recomiendo encarecidamente.
Very professional masseures, gave fantastic massages. We enjoyed very much. And they are very nice. I highly recommend this place.
February 7, 2025
Unprompted review
Friendly and attentive staff with a…
Friendly and attentive staff with a colorful and fun ambiance. The food was good but maybe a little pricy. We had an assortment of tacos and the chipotle were my favorite.
February 4, 2025
Smooth and fast…
It was easy to pay for the tickets and all the necessary information was sent without any delay. The only thing on the ‘to be improved side’ would be more information on the choices. In our case, we bought entry to the museum of illusions, and it appeared that you could chose several options of activities, which we were not aware of.
February 4, 2025
Facial amd neckline massage
My facial amd neckline massage was amazing. The masseur was attentive and didnt miss a spot. Really enjoyable, and relaxing, highly reccommend it !!
February 4, 2025
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Not helpful to customers
January 28, 2025
Reply from Groupon España
Hi Alfredo,
Thanks for your review!
We sincerely apologize for not meeting your expectations and any inconvenience this may have caused. We understand how important it is for our services to be helpful and valuable to our customers, and we regret that we fell short in this instance.
Our team is currently reviewing this complaint and will follow up with you directly to resolve this issue for you within the next 48 hours.
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
Please run away
Please run away, this place is not flexible and only cared about money. They rendeem the deal and they disappear saying that I cancelled before. But I got a justified health issue and she didn’t want to postpone the deal. No empathy or compassion. I have 2 children and I was really looking forward to use it. I cared about my health issue having an impact on the merchant. I decided to cancel but the rules are the rules … no flexibility! Ashamed!
January 14, 2025
Unprompted review
Reply from Groupon España
Hi,
Thanks for your review! We genuinely apologize for the dissatisfaction and inconvenience you have encountered. It is evident that you were looking forward to utilizing the deal, especially while managing your health issue and considering the well-being of your family.
We understand how frustrating it must have been to feel a lack of empathy and flexibility during a time you needed consideration the most. Please be assured that we value your feedback and take these matters seriously. We are committed to ensuring that our customers feel supported and appreciated, and it is disappointing to learn that we did not meet those expectations in your case.
To assist you further, we encourage you to reach out to our customer service team directly at https://www.groupon.es/faq. They will be more than happy to assist you and ensure that your issue is addressed in an efficient and satisfactory manner.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Farzana Begum. H
Groupon Customer Support
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ESPECTACULAR EL FLAMENCO!!!
January 17, 2025
Unprompted review
Quick and easy to use
Quick and easy to purchase their offer. Mainly appreciated we didn't have to create account first as that usually takes lots of time.
The order was processed really fast so we were able to go immediately and enjoy the attraction.
January 13, 2025
Unprompted review
It’s a nice spa
It’s a nice spa. It has one pool with 2 jacuzzi, but with medium temperature, not like a hot tub. It has one sauna and two showers. No ice bath, though they have ice cubes. There was another - I assume steam room - but it was closed.
January 7, 2025
Poor design for coupon purchase experience
I opened a coupom link sent by a friend bought 2 more tickets for Valencia circus but purchase was canceled and refunded without any reason
December 31, 2024
Reply from Groupon España
Hi Tolga,
Thanks for your review!
We genuinely understand how disappointing it can be to have your purchase unexpectedly canceled and refunded without an explanation, especially when you were looking forward to attending the Valencia Circus.
Our team is currently reviewing this complaint and will follow up with you directly to resolve this issue for you within the next 48 hours.
Regards,
Amalesh Radhakrishnan
Groupon Customer Support
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Disappointing if you want a full spa experience
It was probably my own fault since I didn't do my research, but I had expected a pool/s and sauna/s. Apparently a traditional hammam doesn't have that. After taking a shower I didn't know what to do. Lying down on a platform looking at the ceiling wasn't really meaningful for me. The massage that was included in the price was good (but I thought Turkish massage would be a bit more tough) although very short (15 min). If you like me are looking for a real spa, go to the other more "touristy" one in Malaga. I was quite disappointed and left after less than an hour.
December 17, 2024
Reply from Groupon España
Hi Lisa,
Thanks for your review!
Thank you for sharing your feedback. We sincerely apologize for any disappointment or inconvenience you encountered during your visit.
Understandably, your expectations were not met, particularly regarding the facilities and services traditionally associated with a spa experience.
Your feedback is important to us, and we have taken note of your concerns. We will ensure that this information is forwarded to the appropriate channels within our organization for further review and improvement.
If you require any further assistance or have any additional concerns, we encourage you to reach out to our customer service team directly at https://www.groupon.es/faq. They will be more than happy to assist you and ensure that your issue is addressed efficiently and satisfactorily.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future.
Regards,
Team Groupon
Yesterday I received a wonderful
Yesterday I received a wonderful lomi-lomi massage. It was a deep relaxing and special experience which I recomend warmly
December 17, 2024
Me cobraron un extra q no estaba…
Me cobraron un extra q no estaba contemplado en el grupon
November 29, 2024
Reply from Groupon España
Hola Leticia,
Gracias por tu comentario.
Gracias por ponerse en contacto con nosotros y compartir sus comentarios sobre el cargo adicional que ha experimentado. Nos disculpamos sinceramente por cualquier decepción o inconveniente que esto le haya podido causar. Entendemos que los gastos inesperados pueden ser frustrantes, y sentimos sinceramente cualquier confusión.
Sus comentarios son importantes para nosotros y hemos tomado nota de sus preocupaciones. Nos aseguraremos de que esta información se transmita a los canales apropiados dentro de nuestra organización para su revisión y mejora.
Si necesita más ayuda o tiene más preguntas, no dude en ponerse en contacto directamente con nuestro equipo de atención al cliente en https://www.groupon.es/faq. Ellos están comprometidos a ayudarle y trabajarán para resolver su problema de la manera más eficiente posible.
Una vez más, le pedimos disculpas por las molestias ocasionadas y le agradecemos su comprensión y paciencia. Valoramos sinceramente su negocio y esperamos poder ofrecerle una mejor experiencia en el futuro.
Un cordial saludo,
Equipo Groupon
Reply from Groupon España
Hi Peter,
Thanks for your review!
Thank you for reaching out to us and sharing your feedback regarding the difficulties you've encountered in organizing your refund. We sincerely apologize for any disappointment or inconvenience you may have experienced during this process. Please rest assured that we are committed to resolving this matter for you.
We value your patience and understanding, and we are here to assist you every step of the way. If you would like to discuss the status of your order or your refund in more detail, please feel free to contact our Customer Service Team at your convenience. You can visit https://www.groupon.es/faq for more information on how to get in touch with us.
Our team can be contacted via Live Chat or Email; you will find the details by clicking on the link above. We are eager to assist you further and ensure a satisfactory resolution to your situation.
Thank you once again for bringing this to our attention. We appreciate your understanding as we work to provide the best possible service.
Regards,
Team Groupon
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Was amazing experience with botox and…
Was amazing experience with botox and mesoterapia. Dra. Zaida Carcamo is amazing specialist, was very attentive and made amazing job. Thank you
December 3, 2024
Unprompted review
Very nice deal at over 50% off the…
Very nice deal at over 50% off the regular price. I was served generously with a good quantity of food, and the quality was impeccable. I will definitely be returning!
November 16, 2024
Unprompted review
Local con personal agradable y…
Local con personal agradable y profesional, y la comida muy buena en general, tanto el revuelto de esparrago como la parrillada de carne.
November 19, 2024
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