This companies business practices are extremely shady and sadly I was someone who fell for it. I started a company on the side some years ago and started speaking to group online t... See more
Company replied
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See what reviewers are saying
I received excellent service from Caroline, who was patient, efficient, and friendly during a ten-minute phone conversation. Working through an IT glitch over the phone is never easy, but Caroline han... See more
Company replied
Business Solutions did a first-rate job on designing my website. The look, the links, the style is eye-popping and very easy to navigate. A big thumbs-up for their efforts and excellent customer care,... See more
Group online leverer en fantastisk service og deres webdesignere er bare helt i top. Kan varmt anbefale Group online 😊 Mvh. Michael
Company replied
Company details
Written by the company
Group Online er en del af en nordisk alliance af digitale bureauer – Danmarks største bureaukoncern med mere end 25.000 kunder og 250 medarbejdere på tværs af Norden – og er blandt landets førende eksperter, når din virksomhed skal ses, findes og vælges. Og fordi vi er de største, har vi også mest data på, hvad der rent faktisk virker – det omsætter vi til avancerede løsninger, som også mindre virksomheder har råd til. Vi tilbyder individuelt, responsivt webdesign, brugervenligt CMS, webshops, personlig kundeservice, sikker hosting, søgemaskineoptimering (SEO) og de nyeste AI-løsninger som AI-chatbot og optimering til AI-søgning (GEO). Du finder os lokalt i Ballerup, Odense, Aarhus og Aalborg.
Contact info
Metalbuen 66, 2750, Ballerup, Denmark
- 55555555
- info@grouponline.dk
- grouponline.dk
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online service
A very strong team of dedicated professionals who strive to help and provide the best possible service for their clients.
March 14, 2023
Unprompted review
Reply from Group Online
Hi Paulius
Thank You very much for your review. We highly appreciate Your feedback.
I am glad to hear that You have received a satisfying service from my colleagues.
We look forward to continue our collaboration with You.
If You ever need help or guidance, please contact me or one of my colleagues in customer service: support@grouponlin.dk
I wish you a great day
Kind regards,
GroupOnline Team - Sussi
Oh really
Oh really
We had contacted in the first place and in time
Your assistant at the phone brushed off And never told about certain regulations that we should have known. There is more, he told us that was writing a note about the cancellation which never happened and now we are stuck for another year with a company who gives us zero service. On the last phone call. 48 h ago (recorded) you brushed off again and didn’t care about our complaint. So don’t write lies
March 31, 2022
Unprompted review
Reply from Group Online
Dear Salvo,
I'm sorry we are in a disagreement and must refer to our previous answers.
If you have any questions about your agreement or termination, you are very welcome to contact us at 55 55 55 55.
Best regards,
The Group Online Team, Signe
Super layout og god stabilitet
Super layout og god stabilitet
- løbende opfølgning og ideer til layout og nye trends.
November 23, 2021
Unprompted review
Reply from Group Online
Hej LB
Tusind tak for din feedback i forbindelse med at vi har lavet nyt design til din på din hjemmeside.
Jeg er glad for at læse, at du er tilfreds med resultatet og oplevelsen. Det er vigtigt for os, at du er glad.
Med venlig hilsen
Group Online-teamet, Inge Jørgensen
We are happy you contacted with us.
We are happy you contacted with us.
We had perfect and professional communication with Sabrina and Kathrine.
Hope our business with website grown up quickly.
September 20, 2021
Unprompted review
Reply from Group Online
Hi Loneda
Thanks for the great review.
I know that we here at Group Online will do our part to ensure that your company is presented in the best possible way online.
Best regards
The Group Online team,
Jacob Rasmussen
Extremely over priced
Extremely over priced. Read ALL the small print even on their website terms and conditions. You are locked for a minimum of three years and even then you will never “own” your website. Only positive note- Design team is fantastic and service minded.
April 19, 2021
Unprompted review
Reply from Group Online
Hi
We are sorry that you ar not satisfied with the price and terms of the agreement. We do a lot to ensure that it is clear on our contracts what you buy and under what conditions.
In Plico we have offered agreements of 3 years at a competitive price and in Group Online we offer various solutions from one year to 7 years.
I'm sorry if it has not been clear to you that when you have chosen a 3 year soluton, that you then also are bound for 3 years to the agreement.
However I'm really glad you had a great experience with our graphic team and that you think they are fantastic and service minded. It means a lot to us to read that our graphic team has left a positive mark on you.
We hope that you will find that the price and the agreement will also live up to the experience you have already had with our employees. You can always contact us by phone 55 55 55 55 or by email support@grouponline.dk
The best greetings from
The Group Online team, Inge Jørgensen
HDXperts A/S have been working with …
We at HDXperts A/S have been working with DanaWeb/Group Online now for about one year ++.
Very professional people. Always willing to help.
Tina Riis and Thomas are very good on following up on things and schedule follow up meetings every quarter.
February 12, 2021
Unprompted review
Reply from Group Online
Hej Geiri
Thank you for your review of the cooperation with Group Online.
We are glad that you are satisfied with the help that you receive from us.
We are looking forward to working together with you for many more years.
Yours Sincerly
Group Online-team
2 Stars
I get you 2 stars because i think you can and could do better creative wise on my website and they want to charge me extra to secure my website
September 22, 2020
Unprompted review
Reply from Group Online
Hej Chris
Tak for din anmeldelse.
Vi sætter stor pris på de 4 stjerner og takker for det gode samarbejde. Vi glæder os til at kunne hjælpe dig i fremtiden.
Du skal altid være velkommen til at kontakte os hvis der skulle være nogen spørgsmål eller du får brug for hjælp.
Med venlig hilsen
Plico A/S - Teamet
Stay away from Optimeo !!!!
Alt i alt den værste oplevelse med dette firma
All in all worst experience EVER
Stay AWAY from these guys.
February 6, 2020
Reply from Group Online
Hej Ricki,
Mange tak for din anmeldelse, som vi selvfølgelig er ærgerlige over.
Vi har været din sag igennem herinde, og det arbejde vi har leveret er i overensstemmelse med det aftalte, hvorfor vi ikke helt kan se hvad du mener.
Giv os et kald på 55 55 55 55, så finder vi ud af noget, så vi kan få samarbejdet tilbage på sporet.
Med venlig hilsen
Team Group Online
Reply from Group Online
Kære Abdou
Mange tak for din anmeldelse og dine 5 stjerner.
Det glæder mig at læse, at du er tilfreds med den oplevelse, som du har haft med DanaWeb.
Jeg sender din ros videre til vores Kundeservice.
God dag :)
Med venlig hilsen
Inge M. Jørgensen, Afdelingsleder
Supervenlig og tålmodig support
August 6, 2019
Unprompted review
Reply from Group Online
Kære KP Consulting
Tak for de mange stjerner og for de søde ord om vores fri support!
De bedste hilsner
Christian Bramming
Afdelingsleder
I´m so happy with this Web company…
I´m so happy with this Web company Design,
thank you so much, my web-page looks amazing!
Great work i totally recommend it!
March 15, 2019
Unprompted review
Reply from Group Online
Dear Anabela
Thank you so much for your review!
Best regards
Christian Bramming
Department Manager
DanaWeb A/S
Excellent work!
The team at DanaWeb have done an excellent job of building our website. They listened carefully to our brief, understood our objectives and executed the work with precision and great design. Particular credit goes to Caroline, our project manager, and Thomas, our graphic designer - both are very efficient with their work and take the time to explain things as well as offering suggestions along the way. Nothing was ever too much for them. Highly recommended!
October 17, 2018
Unprompted review
Reply from Group Online
Dear Simon
Thank you so much for the extraordinary review!
Best regards
Christian Bramming
Afdelingsleder, Kundeservice
DanaWeb A/S
Oplevet en super god service
October 7, 2018
Unprompted review
Reply from Group Online
Kære Anette
Tak for de mange stjerner!
Jeg er glad for, at vores Kundeservice har behandlet dig godt. :-)
De bedste hilsner
Christian Bramming
Afdelingsleder, Kundeservice
DanaWeb A/S
Business Solutions did a first-rate job…
Business Solutions did a first-rate job on designing my website. The look, the links, the style is eye-popping and very easy to navigate. A big thumbs-up for their efforts and excellent customer care, thank you!
June 10, 2018
Unprompted review
God mail support af Andreas i…
God mail support af Andreas i kundeservice.
February 21, 2018
Unprompted review
Reply from Group Online
Kære Knud Erik
Tak for de mange stjerner og for rosen til Andreas!
Vi bringer beskeden videre - og vi glæder os til at hjælpe dig igen via support-linjen. :-)
De bedste hilsner
Christian Bramming
Afdelingsleder, Kundeservice
DanaWeb A/S
We got our website online and very …
We got our website online and very happy for it. Thanks.
February 1, 2018
Unprompted review
Reply from Group Online
Dear Veronika
Thank you so much for the kind review.
Congratulations on the new website - we look forward to helping you with any support you might need in regards to the CMS.
Best regards
Christian Bramming
Manager, Customer Service
DanaWeb A/S
Super service
October 26, 2017
Unprompted review
Reply from Group Online
Kære Marc
Tak for din ros og de 5 stjerner - dem sætter vi spis på.
Rigtig god dag
Highly recommended
Possibly the best customer support I have experienced in Denmark, Otto really went the extra mile to ensure a positive experience
Very easy to deal with and happy to explain in a manner that worked for a ''non-techy'' person like myself
June 15, 2017
Unprompted review
Reply from Group Online
Dear Naoise
Thank you so much for the nice review - we appreciate it very much.
Enjoy your new web page :-)
Best regards
Sara - on behalf of DanaWeb
Reply from Group Online
Kære Per
Tak for anmeldelsen.
Rigtig god weekend.
mvh
Sara Møller
Reply from Group Online
Kære Kaj
Tak for de 5 stjerner. Husk at vi sidder klar på: 55 55 55 55, hvis du har brug for hjælp.
mvh
Sara Møller
DanaWeb
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