Grover Reviews 22,254

I am very grateful that you are giving me another chance..
After I had to cancel an order , because my choice was not the right decision!
But you have been very correct to me. Now I am looking forward to get my loved camera from nikon...This was the best Ihave ever used.

Jörg Preis

Best rental service I’ve used. Would recommend every time.

Very reliable and nice products! I recommend

They read pond quickly, and they are lifesavers, to add their products are the best ✨✨✨✨ and affordable 🥰, I’m very happy ❤️❤️

I’ve been renting an Apple Watch from Grover for almost 30 months. When I entered the rental agreement, it clearly indicated that the device would be fully paid off after 28 months.

In April last year, I contacted customer support and was told that the €1 purchase option would be available in about 10 months. Unfortunately, I forgot to follow up at that time.

Today, I was surprised to learn that I now have to pay around €130 to own the device, and support informed me that the €1 option will only be available again in another 6 months. They mentioned this may be due to a system issue (giving them the benefit of the doubt), but this effectively means I would be paying roughly an additional 35% of the original cost.

This situation is very disappointing and feels unfair, especially given the earlier confirmation from support.

I’ve had a very positive experience with Grover. They offer a great selection of products, which makes it easy to find exactly what you’re looking for.

The rental process is simple and straightforward, and everything from ordering to delivery runs smoothly. I was especially impressed with how easy it is to either purchase the product or return it at the end of the rental period—both options are handled without any hassle.

Overall, my experience has been very positive, and I would definitely rent from Grover again anytime.

If I could give no stars I would. I’ve been trying to reach customer service with no help. They’re stealing my money. I rented a PlayStation for a long period of time a then when I was ready to send back I was offered an option to purchase the device. I figured since I paid so much already I should just buy it so I did for 139.60$ now they’ve continued to charge me for months. So am I stuck paying for this device forever? I read multiple comments on instagram of people in similar situations. I’m going to the bank Monday to block all transactions from this company unless it’s my refund. Untrustworthy company, I’d stay far away from very unprofessional staff who’ve offered zero help yet I have proof I paid to purchase the device. This is Not okay.

Quick and efficient

Great!!!!,very happy with Grover. I have the posibility to have more technology with very good prices.Im very happy with Grover group.

Excellent service and great customer support.
I rented a console from this company and the experience was amazing. The staff is super friendly and helpful, and they always respond very quickly. If any issue comes up, they solve it immediately. It’s great to find such an efficient and professional service.
Highly recommended!

Nice products, everything is easy and understandable. Really love this.

Eficient work and profesionalism from their part. I fully recommend it, i received my order very fast and very safety.

I agree with others, I was tempted with all the hype at the beginning to get some tech in this affordable manner. But at the end I paid more than double of it's value. The conditions seemed clear but at the end instead of possibility of finishing it , it only prolonged the payment time with slightly lower rate. Better go to classic retailer even if it includes some interests rates.

Not recommend it!

I am writing this review to warn potential customers about Grover's inflexible and unreasonable business practices in the Netherlands.
I have been renting a Samsung S90C TV (2023 model) for 26 months. To date, I have paid a total of €1,315.25 in rental fees. This amount already covers the full retail market value of the device from when I started the contract in October 2023.
Despite being a loyal and proactive customer—who even reached out to Grover in early 2024 to correct a billing delay caused by their own system error—the company refuses to offer any reasonable settlement or purchase option to close the contract.
I have attempted to escalate this issue multiple times, but I keep receiving the same automated, "copy-paste" responses from "Bryan" citing a policy change from August 2022. It is legally and ethically questionable to demand continued monthly payments of €49.90 for an aging device that has already been fully paid for through rental fees.
According to Dutch consumer law (redelijkheid en billijkheid), this situation is clearly disproportionate. I am requesting a final settlement to acquire ownership of the device I have already paid for.

Super schnell super gut

Bad service, bad products with missing parts. For example i orderd a meta quest, it arrived without headband/strap… like what the F. Bad support that dont take you serieus

The best site

Update: they say the can’t connect the email. For what reason do they need my email? I attempted to get a resolution with them by exchanging more than 10 emails. They avoided accountability 100%. Am I expecting a resolution at this point? Are they willing to provide solution only if you share your story in public for PR reasons? Accountability is acknowledging that your model of charging and pricing can be deceiving when you receive proof and not claiming that your own bot can conveniently do mistakes that benefit you and I should only rely on your terms and conditions. If you wanna provide a resolution do it to your customers that contact you. If you want to battle my claims please do that, I’ll be more than happy to provide evidence of my claims to whoever needs to be convinced.

I rented a PlayStation 5 from Grover because the service advertises the possibility to eventually purchase the device after a period of renting. For someone considering ownership after renting, understanding the total cost is obviously important.

However, Grover does not provide a clear and transparent way to see the total price before entering the contract. The system mainly shows monthly payments and changing purchase values inside the account. It is very difficult to understand what the final cost of ownership will actually be.

Because the information shown in the system was unclear, I contacted Grover’s support chat to clarify how the purchase option worked. The chat confirmed that the device could be purchased after a certain total rental period, which implied a total cost of around €600.

Based on that clarification I continued the rental.

Later I discovered that the actual total cost would be closer to €730, meaning the device ends up costing more than 50% above the normal market price.

To be clear, the issue is not that Grover’s rental model is way more expensive than buying a device directly. The problem is that the total cost is not communicated transparently, and the way the system presents the purchase option is confusing enough that customers need to ask support for clarification.

When I raised the issue with customer service, the response was that the information I received came from a bot that is “still learning” and therefore should not be considered relevant. The company also repeatedly attempted to close the case instead of addressing the issue.

The two main problems here are:

• The lack of transparency about the real total cost before and during the contract.
• A customer service approach that avoids accountability for incorrect information provided through their own support system.

I would really avoid them in the future. Seriously the customer service was even less helpful than their bot.

Yes, it's really amazing and perfect👍