A Disappointing Work Model
We had been working with consultant, Angela Zamorski, since 2019 until recently this year. She has always been friendly and fun. However, due to changes in our business, we decided to streamline & put our marketing under "one roof" rather than outsourcing everything for our websites. Albeit, since leaving, we have had to start our Google Ads Account anew.
We gave our 3 months’ leaving notice, but were dismayed to discover we could not access the Google Ads campaigns and all that appertain to it. Some might say the onus is on us for not realising what we were signing up to.
However, in good practice, a digital marketing agency will work on the Google account the client has created. It was our understanding that this is how the account was set up. We relied on Growth Agency to be the support we needed and trusted, as we had very little understanding at the time.
After several conversations expressing our frustration, they agreed to provide us with a spread sheet of data. This has enabled us to feed information to the new Google Account we are recreating- but it will take time. We have had to accept a dip in business for the past month and next few, while we try to regain our position on Google search engine.
The consultants at Growth Agency, Avais and Angela, have provided what they can for us, however, it is a disappointing experience that we have had to start our Google account anew.
September 20, 2024
Unprompted review