BEWARE!!! Fraudulent postage used and NO customer service!
I placed order with Grasoftness.com in early November 2025. The total was $26, which included $7.99 postage/shipping, they charged my credit card $32. When the package arrived at my local post office, I was notified that they used a fraudulent postage sticker and if I wanted the postage, I would need to provide $7.99 to the post office.
I contacted customer service at Grasoftness.com and they told me to go pay the postage and 'we would work it out'. I refused to pay the postage and pickup the package. Everytime I attempt to contact Grasoftness.com for a refund, they do not respond to my email. I finally turned it over to the credit card company, which refunded the amount that they charged. This company is a scam and will overcharge your card and not respond to messages. BEWARE!!!


