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Purchased UPS4 GO. Instructions completely useless. Tried to contact via their website. Contact with service denied. Chat function appears inoperative. Product appears no to work properly but unable to find out what red warning triangle means.
The pumps are excellent but if you are a household and buy a shower pump and ask for an engineer to install the pump or check if installation is correct, you get a negative response as they simply do not have engineers on call. Extremely disappointing because the pumps are not easy to install. The plumber has a fact sheet to follow through and call a helpline but at the end of day this is not what you expect from a company who advertise on their website that they can solve any issue and very supportive.
I was stupid enough to buy a Grundfos Sololift. The machine went down after 18 months. I bought a new machine, that went down after 2 weeks.
So I contacted Grundfos today and asked for a technical analysis of why 2 machines have gone down. Spoke to a truly uninterested and rather arrogant young person, who told me that this was not something Grundfos did and then finally disconnected the call without giving me his name or passing me through to a manager.
The consequences of this are that if you are thinking of buying a Grundfos sololift in the Netherlands, then you will not have support if something goes wrong. You are on your own!
Given that all the plumbers in the Hague who I have spoken to do not want to touch a SoloLift, the reality is that this is an unsupported product and should be avoided because even in its guarantee product, Grundfos will have no interest in supporting, repairing or otherwise helping.
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