Grundig AG International Reviews 477

Waiting on the phone with terrible hold music and no reply. Washing machine won’t open and it’s only 2 years old. Sent 3 emails no reply. Nothing on Twitter either. Just read all the terrible reviews of their customer service, this needs to be in the National press.

I've called grundig and currys to resolve the issue about the tumble dryer we purchased that broken down, under 5 year warranty, I felt like ball bouncing back and forth between the 2. Very poor customer service.last call I made with grundig they just hung up. Very disappointing service.

Grundig is the worst crap ive ever bought..
Expensive 3000 $ fridge that barely last 4 years and then they try to speak about reducing food waste and energy usage..
Why not make fridges that last more than 4 years?!?!? Worst quality ever, by far!!

My washing machine is 1 year old & I have big black smudges On the buttonS, for some reason the silver has rubbed off But typically cosmetics not covered under warranty so I said can I still arrange to have the panel replaced because it’s a massive eye sore & they just said NO me explanation I asked to speak to the manager the manager refused to speak to me I asked for their names they would only give out 1st names my machine looks worn like 15 years old no actual damage just the silver paint worn off Is that supposed to happen is that acceptable?
Then I was Told I’d had them on the phone for too long however most of that time was him stalling with his answers to my issue & they cut me off
So now stuck with a 1 year old scruffy machine
Also I bought 3 appliances all together washing machine tumble & dishwasher it hasn’t happened to the others so surely this was faulty

Absolutely ridiculous! Purchased a Grundig Frost Free fridge freezer (clue is in the name), within a year we started having problems with ice build up (the size of a breeze block) at the back of the freezer. 3 years on, 3 visits and nothing! Call out engineer advises the same thing every time, let the fridge freezer defrost for 2 days. Pray tell me where am I supposed to store my food, basics like milk in a pandemic? Anyone would think Grundig are stalling in order for the 5 year warranty to expire!

Is zero stars an option? 45 days to get a repair/replacement. 5 repair visits either made with none of the right parts or cancelled the day before or on the day. Over 48 hours or sitting on hold or waiting in for repairs ... this is possibly the worst customer service I’ve ever experienced. Grundig, never again

Worst costumer service ever they lying all the time. Never will get anything that is grundig

Would give no stars if could. I am now on my second Grundig fridge freezer (which apparently is Beko really) Bought this because it has a nice big salad drawer but after a few months this started to freeze anything that has a water content, after a bit longer the freezer built up so much ice at the back that it pushes the drawers forward so that the door doesn't close properly - so half frozen salad and half defrosted frozen food - i,m amazed we haven't had food poisoning. After countless hours to non existant helpline and numerous visits by repair men who all have different theories I was given a replacement and Guess What ? Exactly the same again. today's repair man (the 3rd I think) has just left with the advice that we defrost our "frost free" freezer to get rid of the 3 inch layer of ice thats built up and that should solve the problem in both the fridge and freezer. No suggestion of where I put 4 drawers of frozen food in the meantime.
Bought at Currys. AVOID GRUNDIG - buy cheaper, my last hotpoint fridge lasted for over 15 years and never had a problem.

Don’t buy!!!!!! I’m an nhs nurse who is working through the Covid 19 pandemic. Bought a condenser dryer 4 months ago as I need to keep washing uniforms and frying them on a high heat for infection control , it’s stopped working. Called the number for the guarantee and took 3 hours to get through. They said an engineer would come on Monday, so I had to try hard to get an annual leave day. I waited in all day and was a no show. Can’t get through to grundig again! I bought the machine through a work benefit where the payment gets taken monthly direct from my wage, now I’m left paying for a machine that doesn’t work . I’m so disappointed. I can’t afford another one .

good everything pretty good. a little bit slow delivery but whaatever

Grundig GSN10720 stainless steel fridge. Packed up Christmas Eve 2020 one week after the 3-year warranty expired. The internal condenser has totally rusted and, of course, Grundig are not interested. The drain hole blocked 6 months ago with a brown sludge but I cleared it myself as I did not want an engineer in the house due to Covid-19. My advice is to avoid Grundig at all costs.

I would rate less if I could we have tried to contact Grundig for 4 days now and continue to be on hold nobody answers the phone I have contacted Curries where we bought the product a condenser tumble dryer and they are no help either I am at a complete loss as to how I sort this issue out my husband has prostrate cancer and I really need the dryer for bedding etc I wish I had read the reviews before buying this make

Would give less if I could. Grundig products and customer service a joke, please don’t buy, you will regret it and it will cost more I. The long run. I have complained a number of times and require compensation for damaged goods. Despite answering trustpilot review and asking for me to reply, they have totally ignored allcontact

We bought a dish washer from Grundig and what a huge mistake this was. A diabolical company that leaves you on the phone for hours and never answer the phone, hours we have waited trying to get through to them, waiting for them to show up to fix this dishwasher that continuously malfunctions even though its less that 2 years old and still under warrantee. Yes warrantee if you can get anyone to fix it ever, which you wont be able to . Completely inept and simply just don't give a damn about customer service. I will never buy any product from Grundig again .

3 years old grundig GSN10720W TALL FRIDGE. Packed up due to rust from inherent fault on these fridges/freezers dust entering fridge contaminating food dont know how trading standards allow currys to sell it? Also it's made by beko!!! Buyers beware you have been warned.

Our dryer broke down 3 weeks ago. An engineer came out on 8th December and said the sensor had to be replaced but he didnt have one in stock. Not heard back since. I have called the helpline every day and been on hold for over 60 mins without answer. Sent 3 emails and no response received. Considering legal action against this company as the warranty is ineffective and not fit for purpose. We have a child under 1 and this is unacceptable level of service.

I have read the reports of others who have tried to contact Grundig and agree with what they have said. To contact them anticipate a wait of at least half an hour, often a lot longer.
When you eventually get through you can book an engineers visit. He arrives, fiddles a bit, the dishwasher works but stops working a few weeks later with the same problem. You are then faced with the eternal wait on the phone to be answered.
It is all very well offering a five year guarantee but they make it very difficult and extremely frustrating to contact them in order to get a product repaired.
I have now been on the phone for ONE HOUR. There opening hours are 8am to 8pm and most bank holidays. Absolutely rubbish customer service.

Terrible Company. We bought a GWN48430CW washing machine in January 2019, enticed by the 5 year warranty. Since August this year every time the machine is on it spews water all over my utility room floor. Engineer has been to the machine 5 times and Grundig will not replace it. Spend hours on hold to their customer service team everytime I call. Still no further with getting a new machine. Never again.

Absolute shambles of a company.

Bought a Grundig GSN10710DW tall larder fridge from Currys just over 4 years ago and was careful to register the free guarantee extension out to 5 years on the Grundig website and got a confirmation e-mail from them. The fridge recently started to produce a slow flow of rusty brown water from the slits inside, at the back of the fridge, which was running down into the vegetable drawers and out of the bottom of the fridge body onto the floor. Also lots of brown sludgy/rusty particulate deposits inside compartment. Reported to Grundig customer helpline (beware the nearly an hour waits on hold to talk to someone every time!) and was eventually given an Uplift number to arrange collection and replacement via Currys. Turned up at the Currys store in person to find that the uplift number had to be confirmed 24 hours after being issued to customer or it was not yet valid. Back again next day to order a replacement like-for-like fridge from Currys for home delivery. Told I needed to pay for difference in price between when originally bought it during a Sale and new - now full - price! No choice but to pay difference of £275 or no guarantee of delivery before Xmas! Paid and took this up with Grundig customer services to be told that what I had to pay was at discretion of Currys, even though Grundig had condemned it from the description of the brown water I gave them and consequently given me the Uplift number. Plenty of reports of this being a original manufacturing defect here and elsewhere on internet!! Have now taken legal advice; what they did was contrary to the Sale of Goods Act, and especially so since they declined to repair it and offered a replacement (that I should not have had to pay anything towards!). Not of satisfactory quality and also contrary to their extended warranty terms. Next step is to use my consumer legal insurance package to follow this up with both of them.

Sales from Curry's fine product OK untill it developed a fault, Grundig customer service is non existant 2 weeks on from an engineer visit who said the fridge freezer is beyond repair and Grundig will contact to make an exchange, all sounds OK so far however 2 weeks on and no contact from Grundig and you cannot get through on the helpline. Faulty fridge freezer that doesn't work come on Grundig support your loyal customers. I would advise anyone looking to purchase to look at how companies treat there customers when a problem occurs. Wish I had read all the reviews here first as I would not have bought a Grundig