- Fast delivery (2 Business days) - No damage to the package - Tracking your package (however I did not receive an email that announces it before arrival, so I actually missed it)
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Review summary
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Reviews shaping this summary
I ordered two items and they waited for both to be available, then one package was sent. Support was good, they explained why there was a delay. Package came well wrapped, the items were intact. Would... See more
Everything was fine, the package was a little late, but I got the shipping costs back.
They offer good products at good prices but when you need after sales support for a product that malfunctioned inside the warranty period with proof, I had a hard time till I get a replacement device... See more
Company replied
Company details
Written by the company
Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform. Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service. Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Contact info
Singapore
- support@gshopper.com
- gshopper.com
4.3
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Ordered phone during Christmas season
Ordered phone during Christmas season, it took some time but it was properly delivered to Slovakia with great packaging. Phone is great recommended. Maybe communication may be faster but all requests were responded.
December 3, 2025
Unprompted review
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I am very satisfied with my purchase
I am very satisfied with my purchase. Smooth communication, fast delivery, and excellent product quality.
January 7, 2026
Unprompted review
Excellent service
Everything went as it should. No issues whatsoever. I'm very pleased with the service.
December 10, 2025
Unprompted review
Ordered an Oneplus 15 on 21/12
Ordered an Oneplus 15 on 21/12, and received it in Europe, on 3/1. Considering the holiday season, i'm very satisfied with shipping time, and the product quality of course. Would buy again for sure
December 21, 2025
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Great product and fast delivery
Great product and fast delivery. Nothint to complain about.
December 26, 2025
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Everything was fine
Everything was fine, the package was a little late, but I got the shipping costs back.
December 16, 2025
Unprompted review
Product was shipped in excellent...
Product was shipped in excellent condition. Even thought of an EU adapter since I ordered a phone designed for the chinese market.
Costumer service answered quickly to my questions via e-mail.
Would order from them again!
December 15, 2025
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I recieved the order in excellent…
I recieved the order in excellent condition.
December 4, 2025
Unprompted review
Fast delivery
Fast delivery, perfect communication and very good packaging. I will buy again.
December 3, 2025
Unprompted review
OPPO Find X9 Pro – Highly recommended
The phone arrived in Slovakia today in 17 days. Perfectly packaged and in good condition. I can highly recommend this store. I have had the phone for a short time but the first impression is amazing. Beautiful and high-quality workmanship.
December 3, 2025
Unprompted review
AVOID GSHOPPER: Warranty is fake. Return package stuck in Shenzhen.
I am writing this to warn potential customers: Gshopper's "1-year warranty" is a trap.
My experience with the Order of OPPO Find X8 Ultra:
1. The Problem: After 4 months, my flagship phone developed a serious factory defect (vertical pink lines on the screen).
2. The Insult: Support first offered me a $15 discount to "keep" the broken device.
3. The Trap: I refused and sent the phone back to China for repair at my own expense.
4. The Ghosting: The package (CP297303784PL) arrived in Shenzhen almost a month ago. It is currently STUCK in Customs because Gshopper refuses to provide basic clearance documents.
I even provided them with the direct phone number to the customs agency holding the package (0755-26755971), but Gshopper support has simply stopped responding to my emails.
They are waiting for the package to be returned to me so they don't have to fix it.
DO NOT buy expensive electronics here. If you have a problem, you will be left alone. I am now forced to file a chargeback and report them to consumer rights organizations in China (SAMR).
December 3, 2025
Unprompted review
Reply from Gshopper
Based on verification, your issue has been resolved. The specific timeline is as follows:
• December 10, 2025, 6:30 PM (China Time): Gshopper escalated this incident and assigned a dedicated team to handle it. Users were notified they would receive email updates every 48 hours. Preliminary customs clearance documents were submitted.
• December 12, 2025, 11:40 AM (China Time): Update provided to the user (Note: Next update delayed due to weekend).
• December 16, 2025, 11:54 AM (China Time): Additional update/information comparison conducted with the user.
• December 10, 2025, 6:30 PM (China Time): Enil contacted you via email, committing to provide updates every 48 hours. The first batch of customs clearance documents has been submitted.
• December 12, 2025, 11:40 AM (China Time): Enil sent a second email containing another status update.
• December 16, 2025, 11:54 AM (China Time): Enil sent a third email with another update.
• December 17, 2025, 5:02 PM (China Time): We emailed the customer a fourth status update. Customs clearance was complete, and the goods were expected to arrive at the Gshopper repair center within the next 2-3 days.
• Gshopper received the package containing the phone on December 22, 2025 (China Time).
• The phone was scheduled for inspection and repair on December 23, 2025 (China Time). Repair was estimated to take 2-3 business days.
• On December 31, 2025 (China time), after repairs were completed, the repaired smartphone was shipped to the customer.
• On January 8, 2026 (China time), an email was received from the user confirming receipt of the package and that the product repair was completed.
Translated with DeepL.com (free version)
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Excelent Customer Service
The support was excelent,fast replies and straight to the point, the prices are insane and the shipping times are as stated.
December 3, 2025
Unprompted review
I ordered a Chinese cell phone in…
I ordered a Chinese cell phone in global version with express delivery. It did not came Express but the shop refunded me the express fee.
I have to give 5* because cell is in top condition, can be used in Europe and the delivery took 3 weeks which is in my opinion very good.
November 27, 2025
Unprompted review
mini PC
Got my mini PC, perfectly working, no damage, it gives all it promises!
I ordered to middle europe, came in weeks, but it is how shipping works, it was worth the wait!
Recommended!
November 17, 2025
Unprompted review
The phone was exactly what I had…
The phone was exactly what I had ordered. Nice also customer support!
October 29, 2025
Unprompted review
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The Phone was very safe packed
The Phone was very safe packed. The Delivery was 14 days from Order to Delivery from Hong Kong to Slovenia.
October 24, 2025
Unprompted review
Great prices and fast shipping
Great prices and fast shipping, tracking on point
October 23, 2025
Unprompted review
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