Incorrect schedule of payments taken from my account instead of the one off cheaper instalment as promised was set up in an email. £12 admin fee per month is almost as much as the insurance premium pe... See more
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See what reviewers are saying
Very easy to set up my policy from informed and knowledgeable agents. Would recommend to and anybody needing cover on their holiday lets .
We recently started working with Guardhog to offer host insurance products to our host clients. We have been absolutely over the moon with the service that Guardhog have offered to date. Not only are... See more
Chelsea at Guardhog was bludgeoned by me regarding a policy they offer called Host Cover - and I mean bludgeoned - I rang back several times to check clauses and do comparisons with other policies f... See more
Company details
Written by the company
Award-winning insurance built specifically for Airbnb and home-sharing. It’s market-leading and provides buildings, contents and liability protection.
Contact info
Unit 2 Nine Mile Water Business Park , SO20 8DR, Nether Wallop, United Kingdom
- 020 3927 4080
- accounts@guardhog.com
- guardhog.com
Received a prompt and thoroughly…
Received a prompt and thoroughly professional service.
July 3, 2019
Unprompted review
Reply from GUARDHOG
Hi David,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
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Marina made the whole process simple
Marina made the whole process simple, manageable and positive. Something that was a nightmare to deal with became easy and I am incredibly grateful for the way my claim was dealt with. Only necessary questions were asked and in a kind and caring way. I would recommend GuardHog to everyone and anyone.
July 2, 2019
Unprompted review
Reply from GUARDHOG
Hi Camilla,
Thanks so much for taking the time to leave us such a glowing review, we're so glad Marina was able to assist you with your claim and get such a positive result! Please do get back in touch if you need anything else.
All the best,
GUARDHOG
Great service & helpful clear advice
Great service & helpful clear advice - much appreciated!
July 2, 2019
Unprompted review
Reply from GUARDHOG
Hi Mrs Taylor,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one! Happy sharing!
All the best,
GUARDHOG
Excellent service
Chelsea was extremely reactive and answered all questions very clearly. Great service.
July 2, 2019
Unprompted review
Reply from GUARDHOG
Hi Adrien,
Thanks so much for taking the time to leave us a review, we're glad your experience with was a positive one and Chelsea was able to get you the cover you needed!
All the best,
GUARDHOG
Excellent service
From the start Guardhog explained everything to me very clearly. Their communication throughout made using their service very easy whilst providing that additional reassurance that they had it covered. No claims were made. I would certainly use them again.
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Gill,
Thanks so much for taking the time to leave us a review, your feedback really does help us a lot. We're glad your experience with us has been such a positive one!
All the best,
GUARDHOG
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Quick and efficient service
Quick and efficient service. Highly recommend.
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Rachel,
Thanks so much for taking the time to leave us a review and recommending us! We're glad your experience with us has been a positive one - Happy sharing!
All the best,
GUARDHOG
Quick & Easy Holiday Rental Cover
Chelsea was excellent throughout in providing cover for my holiday rental, which is a complicated case. She was patient and helpful, and provided me with the exact top-up cover I required.
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Dan,
Thanks so much for taking the time to leave us a review, we're glad Chelsea was able to help with the cover for your holiday rental! We'll be sure to pass your kind words onto her.
All the best,
GUARDHOG
Dealing with Hannah
Dealing with Hannah, she was brilliant and really helpful, explained everything really well, helped me to set up the link from my Airbnb to their insurance. Everything really easy. Also loved the fact that it is a British based company and with Hannah giving her direct number if meant I got through to her every time I phoned which took away a lot of stress, no need to explain anything over and over again. Great service. Obviously haven't had to make a claim yet, but if their service in the claims section is as great as I have already received then I will be very happy.
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Sharon,
Thanks so much for taking the time to leave us such a positive review! We're glad Hannah was able to help and get you the cover you needed, we'll be sure to pass your kind words onto her! Please don't hesitate to get back in touch if you need anything else - happy sharing!
All the best,
GUARDHOG
Truly amazing
Truly amazing, in a world where you sit on hold, select 6 of 49 options, it is so refreshing to have the phone picked up, and have such a pleasant and helpful person take your call every time. When I called to accept the quote, they had closed (it was gone published hours), I left a message and was called back within 5 minutes (despite them having gone home for the day). Considering how little the cost of the cover I was looking for, the service seemed more appropriate for a £million policy not an £80 one. Thank you for your help, 5 stars is not enough.
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Andrew,
Thank you so much for taking the time to leave us such a glowing review! We're so glad we were able to help and get you the cover you need. If you need anything the future, please don't hesitate to get back in touch - Happy sharing!
All the best,
GUARDHOG
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Sorting the cover was a quick
Sorting the cover was a quick, simple and pleasant experience
July 1, 2019
Unprompted review
Reply from GUARDHOG
Hi Scott,
Thanks so much for taking the time to leave us a review. We're glad we were able to sort cover for you so quickly and your experience with us was such a positive one!
All the best,
GUARDHOG
Reply from GUARDHOG
Hi David,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Reply from GUARDHOG
Hi Catherine,
Thanks so much for taking the time to leave us a review, we're glad we were able to help and your experience with us has been a positive one!
All the best,
GUARDHOG
Reply from GUARDHOG
Hi Toby,
Thanks so much for taking the time to leave us a review, we're glad your experience with us has been a positive one!
All the best,
GUARDHOG
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Reply from GUARDHOG
Hi Yahya,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one!
All the best,
GUARDHOG
Website easy to use and navigate for a…
Website easy to use and navigate for a quotation. Payment process didn't work online - but, when I called Guardhog directly to query and make payment directly, they were very quick, helpful, friendly and efficient, and even applied an additional discount to the quotation. They then followed up very quickly with an email to confirm the details and apologise for the website issues. A very good customer experience all round.
June 26, 2019
Unprompted review
Reply from GUARDHOG
Hi Robin,
Thank you so much for taking the time to leave us a review, your feedback really does mean a lot to us and we're thankful you flagged this issue with our website to us! As a start-up we're always implementing new tech and improving our website, naturally, this sometimes means we come across a few teething problems that aren't picked up straight away. That being said, we're glad you carried on the quote with us and we were able to assist over the phone. Please do get back in touch if you have any further issues!
All the best,
GUARDHOG
Reply from GUARDHOG
Hi Julie,
Thank you so much for taking the time to leave us a review, we're glad we were able to help! We'll be sure to pass your positive feedback on to Chelsea.
All the best,
GUARDHOG
Friendly and efficient
June 20, 2019
Unprompted review
Reply from GUARDHOG
Hi Andy,
Thanks so much for taking the time to leave us a review, we're glad the team here were able to help you in such a positive way!
All the best,
GUARDHOG
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Knowledgable & explained clearly
June 20, 2019
Unprompted review
Reply from GUARDHOG
Hi Elizabeth,
Thanks so much for taking the time to leave us a review. We're glad your experience with us has been a positive one and we were able to answer all your questions!
All the best,
GUARDHOG
Helpful and fast response to queries
Chelsea was very helpful and quickly found answers to my questions.
June 20, 2019
Unprompted review
Reply from GUARDHOG
Hi Anna,
Thanks so much for taking the time to leave us a review, your feedback really does help us out a lot! We're glad your experience with us has been such a positive one and that Chelsea was able to answer all your questions - we'll be sure to pass your feedback on to her!
All the best,
GUARDHOG
Chelsea was lovely
June 19, 2019
Unprompted review
Reply from GUARDHOG
Hi Racheal,
Thanks so much for taking the time to leave us a review - We're glad your experience with us has been such a positive one, and we'll be sure to pass your kind words on to Chelsea!
All the best,
GUARDHOG
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