Guardian Insurance MX Reviews 

173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, efficiency, and helpfulness, often highlighting their friendly and supportive approach. Many people appreciate the quick and efficient service, noting the ease of the process and the valuable advice provided. Reviewers frequently commend the excellent customer service and prompt responses to inquiries and concerns. The team is also noted for being attentive and caring, providing clear communication. The payment process is described as convenient and straightforward by consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their exceptional service.... See more

Service

Customers had positive experiences with service, often describing it as efficient, helpful, and friendly.... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Payment

Users describe positive interactions with payment, often highlighting its convenience and ease. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more

Rated 5 out of 5 stars

The team has always been super attentive and very caring of finding the best options for their clients. Really appreciate all of their work and energy. Gracias


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(173)

74 reviews in the last 12 months

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Rated 2 out of 5 stars

Really lazy

Really lazy. Despite repeated messages to find how to pay for the insurance, ignored.

They send frequent "we care" messages but don't really care, just automated emails! I don't know why they make it so difficult to pay for the insurance.

May 16, 2026
Unprompted review
Guardian Insurance MX logo

Reply from Guardian Insurance MX

We sincerely apologize for the frustration caused during your renewal process. Please know that our team has been actively working on your behalf to secure the best possible solution as quickly as possible.

One of your policies was successfully renewed and the renewal documents were sent prior to the renewal date. For the second policy, we are currently awaiting the official renewal release from the insurance company.

To avoid delays and provide you with alternatives, we obtained quotes from other insurance providers and shared those options with you directly. We also reached out personally to continue assisting you.

We truly value every client relationship and remain committed to providing attentive, professional, and reliable service at all times. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Huge thank you to Diego from Guardian…

Huge thank you to Diego from Guardian Insurance MX for helping us get everything handled quickly before our move from California to Mexico. When you’re trying to coordinate cars, paperwork, dogs, border timing, and your entire life packed into SUVs… your brain starts sounding like a dial-up modem from 1998. 😅

Their team was patient, responsive, explained things clearly, and got us insured fast without making the process feel overwhelming. It honestly gave us a huge sense of relief right before crossing into Mexico.

If you’re planning a move or long drive into Mexico and want people who actually understand the process and don’t treat you like a policy number, I’d absolutely recommend them.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Diego Vazquez - Making the Difference

Diego Vazquez took the appropriate amount of time to educate me on some of the different options available to me, prior to finalizing my renewal. I was very impressed with his patience, his ability to provide information and options as well as his customer service skills.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Reyna. She was incredibly professional, knowledgeable, and kind throughout the entire process. I especially appreciated her patience—she took the time to answer every single one of my questions and guided me through several technical challenges without hesitation. She explained the policy thoroughly and made everything easy to understand. She is a massive asset to the team and deserves a raise! Highly recommended.

April 1, 2026
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Rated 5 out of 5 stars

Great service

I had to call in as there were some changes and I got great service; all done in a few minutes

March 27, 2026
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Rated 5 out of 5 stars

Another great experience!

Diego was very patient and helpful with finding the best insurance option for my vehicle. The process was spread over several months because of changes to the order for my car. But with each change, Diego patiently updated the insurance quotes and explained why certain things had changed. Once things were finalized, he made the payment process quick and easy. He also answered my followup questions quickly and accurately. Overall another great experience with Diego and Guardian Insurance.

March 20, 2026
Unprompted review

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