Guardian Insurance MX Reviews 

173
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently exceptional service across various interactions. Customers frequently praise the staff for being incredibly helpful, highly knowledgeable, and exceptionally quick to respond to all inquiries and quote requests. People also mention that the payment process is extremely convenient and straightforward, while the professional team consistently offers fantastic policy options. Consumers deeply appreciate the personalized attention, valuable guidance, and clear explanations provided by representatives when handling their home, auto, and travel insurance policies. Reviewers note that working with the agents makes managing renewals and documentation simple and stress-free over the years.

What people talk about most

Staff

People report positive experiences with staff, highlighting efficient, patient, and knowledgeable assistance... See more

Service

Reviewers highlight positive aspects of service, frequently describing interactions as fast, easy, and... See more

Customer service

Users describe positive interactions with customer service, praising representatives for being exceptionally... See more

Response time

Consumers find response times to be highly positive, praising representatives for being consistently prompt... See more

Payment

Customers had positive experiences with payment, noting that the process was convenient and quick. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Diego was excellent. I am a Canadian living in Bucerias, Mexico. My Spanish is not good enough to navigate purchasing insurance or making a claim. Diego’s English is very good and he was very quick to... See more

Rated 5 out of 5 stars

I found Sheila to be knowledgeable and efficient. I needed to reassess my coverage because my house has increased in value. She gave me good information and made the adjustments. I asked her to phon... See more

Rated 5 out of 5 stars

First of all shout out to Reyna Parra for her help and a very light and joyful phone interaction with her. Not for me but for my partner who is also insured through VUMI. He had surgery last year.... See more

Rated 5 out of 5 stars

The team has always been super attentive and very caring of finding the best options for their clients. Really appreciate all of their work and energy. Gracias


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Travel Insurance Company

Written by the company

We are brokerage firm especialized in the expat community in Mexico and other countries in Latin American. Guardian Insurance MX aims to provide the same level of professionalism and standards that our US, Canadian and European clients are accustomed to. We offer Health Insurance, Travel Insurance, Auto Insurance, Homeowners Insurance, MedEvac, HOA, Life Insurance and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(173)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a condo in Cancun

I have a condo in Cancun and the ladies at Guardian Insurance were the best. They are always there to help and to make sure the process is easy and carefree, thank you.

August 3, 2023
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Rated 5 out of 5 stars

Guardian really does care about us!

Guardian has been our trusted insurance broker for the past five years! Most recently Guardian met with us to review our medical insurance policy which was up for renewal. As always we really appreciate that Guardian takes the time to answer all of our questions, and to educate us, and explain in detail all of the pros and cons of the various insurance options. It is reassuring to be able to contact Guardian with quick responses, and they seamlessly handle everything with professionalism and care! To the entire Guardian team, thank you and keep up the great work!

June 9, 2023
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Reply from Guardian Insurance MX

Thank you for your trust in our company and it's always a pleasure for us to take care of you.

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