Guardian Warm Roof HQ 

As an installation company in leicester I am shocked to see such poor reviews. However the main connection to all the reviews are the installation companies and not Guardian HQ. We have always had a strong working relationship and our companies personal reviews are great due to our experience in the industry. We have used the product for 10 years without any on going issues as far as the systems house or fabricator are concerned. As certified installers Guardian give us more support, training a guidance as they can and they certainly done there checks on us before we become certified. We have been trading for 25 years and have a great reputation within the local community so we would not be working with this company if it was as bad as some of these reviews. Don’t get me wrong it frustrates me that companies get on the certified list who perform this way but there is only so much a systems house can do and you really need to do your research on companies within this industry to know what you are getting.
As an installer this is a great company who have in my opinion one of the best systems, support, and training schemes.

The roof was installed 8 years ago but has been leaking for weeks where it joins the original conservatory CSMguardianroofs are not answering my calls neither are Guardian Roofs so much for a 10 year guarantee!!

Guardian Warm Roof supplied a new conservatory roof in 2014 which started to leak in 2019. They wriggled out of honouring the 10 year warranty on the grounds that we used a fitter that wasn’t on their list of registered fitters even though they knew who we were using at the time and actually told us they did do work for them. As I am having to have the roof replaced, I contacted Guardian Warm Roof to ask if they would reconsider honouring the warranty. They haven’t even had the courtesy to reply.

Unhelpful. They've also changed their name to Guardian Building Systems with a new website.

Edit - Just a response in the terms of "I'm shocked to see some of these reviews".
- HQ refuses to talk to us about their product. After we've had issues.
- HQ initially told us they had nothing to do with the roof fitter who completed our roof. This was proved to be a lie as they were showcasing the fitters work on Facebook.
- HQ eventually sent someone around, first guy told us it was likely one problem, didn't fix. 2nd guy sent around told us the whole roof needed to be replaced at our cost. A couple of months later THAT new company they sent around has liquidated, yet still manufacture for HQ, real stand up people.

Our Guardian Roof installers (August Home Improvements, owned by Neil Harper) were Guardian certified installers (recommended by Guardian). They were complete cowboys despite the reassurance offered by Guardian, who later confirmed they take absolutely no responsibility for their certified installers.

The installers then went bust and we began having problems with the roof. We have since discovered the roof does not meet building regulations and is completely unfit for purpose. In some places it is structurally unsound. The certified installers have liquidated so the 10 year guarantee is worthless and the insurance back money guarantee only lasted 2 years so is also useless. Beyond putting us in contact with further certified installers to rectify the problem (which cannot be done without a whole new roof at our expense) Guardian have offered no financial compensation and say it is nothing to do with them.

So be VERY carefully getting a Guardian Warm roof. When viewing installers work be aware that problems often don't show up until several years down the line (ours was 3 years old before the problems started).

The certified installer scheme means NOTHING. These are limited companies that liquidate at the first sign of trouble, leaving you without a leg to stand on. It is the 'double glazing sales scandal' of the conservatory roof world and Guardian Warm Roofs is taking full advantage in my opinion.

We bought a house which was fitted with a Guardian Warm Roof registration GR23765 in late 2018. We have had problems with rain leaks from the roof and contacted EXE Windows Doors and Windows over the course of a year to rectify. Unfortunately, the company has ceased trading and the Insurance warranty QANW advised we have to get a quote and determine the reason for the leak before paying. We have obtained with difficulty the contacts of one company, Reflections Home Improvements, Limited who came and identified the problem to be poor workmanship. They have carried out repairs but unfortunately made things worse. We have already paid them a GBP 1,095 deposit.

We have not been able to find others who can fix the problem within the area we live in.

We need your help in putting this right.

Misleading website - asked for a ball park figure online, you can’t you have to go round and round and then a surveyor wants to speak - I ended it there and told them to stop wasting my time - from the other reviews I’m glad I did.

My husband contacted Guardian Roof to enquire re this kind of roof on a conservatory (as having a conservatory at our old property we knew standard conservatories are not livable) guardian reassured us that it creates a space which is livable all year round and gave us a list of installers. We contacted Amazon Windows and Conservatories ie Amex Holdings Ltd as per the list and spoke to Aiden Brophy, a authorised agent of the company. We told Aiden what we wanted, guardian roof, 3.5x5meter conservatory, we also stated we wanted the existing external door and window removed aswell as brickwork to make an arch to create a open plan living space between the kitchen and conservatory-soon to be living room. Aiden stated this would not be a problem, 'when you come to sell just put the doors back on at the new owners request'. He told me and my husband that as it's a conservatory building regulations isn't required. He then confirmed all of this in writing via email. (I have sent all correspondence to Building Control, CheckATrade, Guardian Roof and Trading Standards). My husband told Aiden of our situation, that I have blood cancer and am currently undergoing treatment at the Marsden, that we wanted a new space to spend Christmas together as last year I was hospitalised. We proceeded with the build August 1st 2022, 3 weeks into the build on the day of the roof being installed we were not happy with the marks left on the windows and doors by the installers, all protective film had been removed from the upvc without the windows being put in and all frames had black scuff marks on them. Xtratherm (roof insulation) was delivered that day and placed in the garden by the roof installers, when I went outside I found the xtratherm placed ontop of my lavender plant crushing it (we have a large wrap around garden, 3 weeks in no other builders or workman on site had done this so I was rightfully annoyed that they had damaged my plant). Spoke to Andy Shoulder, the owner he could care less! After that conversation my hisband contacted FENSA re window warranties and they said they could only help if building control are on site. So contacted building control, who tell us the conservatory is a extension and we have been ill advised. I sent ALL my correspondence between myself and Amazon to the head of building control, he said he was shocked and to seek legal advise1) it states on the contract, hand written 'remove external door/window and brickwork, make good 1m2'. In doing so and agreeing Amazon completely contradict themselves regarding building regs because UNLESS the external door remains in place then any and ALL conservatories require building regulations 2) Andy Shoulder admits it isn't to building regulations standard and doesn't care, he states to me in a email if i wanted the soakaway done correctly and moved 5 metres from the property instead of it's current position of only 1.8 metres! (Flooding risk!) Then it would have been an extra £1600. 3) it is an extension so a client cannot say yes or no to building regulations, YOU should have advised us that YES it requires building regulations. They have stated to my husband in black and white that they do not comply with building regulations. 4) they keep lying and stating me and my husband refused building regs due to cost , we were never even given a quote! It was mentioned in passing by Aiden Brophy, it's a conservatory so doesn't need building regulations. Aiden put it in writing that he AGREED building regs wasn't needed yet tells me the roof comes with building reg certification anyway. When you visit Guardian website it states building control should be on site during installation to get building regs certification. I am taking legal action against Amazon Windows. When i sent ALL evidence to Guardian Warm Roof they are still very happy to have Amazon Windows as installers even though THEY recommended them to us, and now i am out of pocket of thousands of pounds and may need the foundations underpinned all whilst having cancer how lovely. Money talks as always, DO NOT USE THIS COMPANY WHO ASSOCIATE WITH COWBOY BUILDERS.

The installation of the conservatory roof went well but there was a problem with missing guttering which has taken months to sort out and we are still missing one piece despite repeated phone calls. Make sure you are completely satisfied before paying

Arranged a quote for new conservatory roof for my ageing mother. Had bad experiences with double glazing salesman in the past, so warned my mother not to agree to anything and to just get a quote so we could compare other companies.
Guy turned up at the house, looked around, didn't measure anything up, then refused to give a quote as she wasn't prepared to agree to anything on that day. Since then she has had numerous phone calls from the salespeople trying to pressure her into a sale. All she wanted was a quote.
I hope we never hear from this company again, as I absolutely hate aggressive sales and bully tactics to try to secure a deal on the day. Shame on you!

Utterly impossible to deal with. Asked for a quote got sent a document to sign before being allowed to see the quote. No idea what I would be commiting to.
Outrageous behavior !

Had a Guardian Warm Rood installed on a brand new conservatory.

The room fails to maintain its temperature very well, drafts come in around the light fittings and the roof is turning green.

Installer said everything had been done correctly and I also contacted Guardian And they did not provide much help.