Guitar Lounge Reviews 35

I don't get the many 1 star reviews. Yes sometimes it can take a couple of days or even weeks untill the order is sent. But is always arrives and they respond quickly if you ask how long it will take. Also the information on the website shows delivery times.
This shop sells very specialist stuff and they have everything I need for my (vintage) Ibanez guitars. All original parts. It is the only shop in EU where I can buy this stuff.
Sure the webshop could give some more information about certain articles, but if you know what you are buying it is no problem.
So stop wining everyone and show some appreciation!

I ordered an electric guitar bridge saddle....quite impossible to find in Italy. the shipment was delayed due to distributor problems, but the assistance provided by Guitar Lounge personnel was excellent. thank you.

Perfect. Emailed with questions on stock, availability, and price, as was ordering from overseas.
Reply was concise, friendly and quick.
I decided to order, and was kept up to date with the progress of the shipment perfectly.
Item has arrived on time, and safely.
A stress free process, seems a great shop. Would definitely use again.

Great local shop! So good to have an actual brick and mortar guitar store, where you can just walk in and get help and gear at will. Staff is always very helpful and accommodating. Have always had all my needs attended to. Which is why I keep coming back.

It took a while to receive the part I ordered, but it did and it was real Hard to find.

I ordered Ernie Ball pedal on 28th November 2025, still haven't got it. I got no information or update about the order, when I asked month after ordering about it I just got info that they'll keep my posted but it didn't happen. Avoid them.

Serious store, of course parts from Japan takes time to come. Have to be patient. But no comunication troubles with seller when needed him. I recommand. David

I´ve ordered a guitar which was hard to get.
The arrival of the guitar was delayed 2 times from manufacturers side. Guitar-Lounge was very helpful and asked all my questions and concerns during the waiting time.
Finally I´ve got my guitar and I´m super happy. Thanks for the support from ordering until I had in in hands.
Can´t understand why other customer had these troubles.
5 star deluxe.

I ordered ESP guitar in this shop with the delivery time 10-20 days. It was on February this year. It's been over 6 months and I still haven't got the guitar. At first the shop replied me and promised me every time the guitar will be shipped. Now for 2-3 months they are not replying any of my emails and have not refunded the deal. Avoid this shop.

..............

Mario from the shop finally replied me only after this review. He promised that there is no problem with refund. And then...disappeared again of course! Still no refund and no reply again...

Update 23 september 2025:
Ok, I was surprised actually but the Ibanez Tremelo part was delivered this afternoon. Package was well sealed and the part seems from Ibanez, so all good.

To be fair to Mario from Guitar Lounge I'll change this review to a positive note with a 4 star rating and removed the last line of the original post. Not gonna give it 5 stars due to the immense shipping delay. I value quality above mailing speed (this part is hard to get) but i prefer the raw message instead of the promised 10 days. Anyway, despite the delay still a happy customer here. I'll order here again if i need another weird guitar Ibanez part.

Update 1 september 2025:
Got a message from Guitar Lounge today stating that the product is in backorder and expected this or the next weekend.
For now ill give them the benefit of the doubt and rate them 3 stars instead of the initial 1. Ill get back to this after the next weekend.

August 2025
Ordered an Ibanez bridge part with a delivery period of 4-10 days. Havent heard from them after a month. Didn't got a reply on my email except an out of office reply stating the shop has limited openings hours due to the holiday. My purchase didn't cost a ton so I consider this a minor loss and good riddance to guitar lounge.

Update: Refund paid.
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Update: I have now been waiting 54 days!!! for my €2,030 refund. Instead of paying, the store keeps delaying with excuses, ignores my reminders, and the owner even blames me for cancelling my order in a very aggressive and rude way. So that’s why I am now taking legal action to get my money back.

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After almost two months and many polite reminders, I have still not received my refund. No reply from the shop. I am now taking legal steps to recover the money.

Do not buy from this shop!!!!!!
Ordered a 2000+ guitar on 02.05.2025 estimated delivery was 27.05.2025, i asked like 3 times very friendly and polite for some info and they got angry telling me that they will come back with info next day , this was happening on 04.06.2025 , after that they disabled the Reverb chat and didn’t respond to any phone call, today 22.06.2025 Reverb refunded me as they didn’t answer to Reverb either.
They take your money and don’t give a shit , I waited for almost 2months for a guitar and they didn’t give a shit about me , if it wasn’t purchased by reverb , my money would’ve been goodbye.
Worst experience in my entire life!!! Customer service and politeness doesn’t exist,
I have some businesses myself and I treat my customers like they own me, and very very polite,
Shame on you Guitar lounge, you pissed on me !!! And gave no information for 2 months and I’ve lost the opportunity to buy the same product from a local store in my country!!!
I would give you -100 stars if I can.
Goodbye and happy bankrupcy quick .

I had fears about ordering from some negative reviews and from the fact that the guitar was not in stock, but I still made the order because nowhere could not find the same guitar (LTD H3 1007 Left handed)
The seller said 10-20 days for delivery. The order was placed on the 4th before the weekend and on the 12th the seller had already posted a photo of my guitar on his Facebook page (I could see what I bought)
On the 16th the delivery man knocked on my door. Considering that there were 2 weekends between the order from the dealer and my door
Everything went very well and the seller actively responded to my messages from start to finish.

Thanks again

Ordered parts for a guitar, waited and waited and never shown. Emailed them, and they said they are shipped but he's on holiday so nothing he can do.

Refund..... processing

I’ve ordered Ibanez parts from Guitar Lounge multiple times, and each experience has been fantastic.
Mario is incredibly friendly, extremely helpful, and truly knowledgeable about his craft.
Guitar Lounge is definitely my go-to store for all guitar parts!

Don't buy in pre-sale.

I ordered a guitar over a year ago, paying in advance and it was never shipped.

The excuses are the same as those already reported in other bad experiences from other buyers: the container got stuck, it just left the factory, there were manufacturing problems...

I recently discovered, through the distributor, that the guitar was never requested by the store.

Last month, I requested the cancellation of the purchase and so far nothing... The excuse is always: "I already asked my accountant..."

Before purchasing, Mr. Mario was very polite and helpful, but this changed after the purchase, spending more than 20 days without responding to my emails. I'm sure that Mr. Mario will pretend to be a victim, but the evidence is there for anyone who wants to see.

This report (accompanied by prints of the conversations) serves as a warning for future buyers. Stay away! (See in the Google maps review)

Unfortunately, like other unlucky buyers, I have no hope of receiving a refund. As mentioned here, I will forward the case so that the authorities can take the appropriate legal measures.

The item I ordered turned out to be unavailable. The company processed a refund the next day but it's disappointing (and wastes time and effort) when the website's listings don't reflect available stock.

I tried to buy a guitar from this store.
After many delays I decided to use the cancellation service.

And now they simply refuse to refund my money, and stopped answering to emails.

Please, do yourself a favor and buy from a respected store like Thomann, even if you pay a little more.

Bought a guitar during the Black-Friday sale. Even with a delivery to the UK price looked good due to the sale discounts. But then heard nothing. Had to contact them 3 times with the same excuse - out of stock, should be next week, not apologetic in any way, followed by silence. After 2 months of waiting had to ask Paypal for a refund, but got only the sum not including currency conversion. So lost 2 months and $40 Euros on forth and back currency conversion. And after that they were still advertising the same item as 4-10 days delivery.
Shameless robbers.