GunMag Warehouse Reviews 

1,199
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the exceptional customer service, highlighting professional and helpful staff who often go above and beyond to resolve issues. People consistently praise the fast shipping, timely delivery, well-packaged orders, great prices, wide product selection, and a seamless return process. However, some customers noted issues with product quality, receiving items different from descriptions, non-functional, or with feeding failures. A few also experienced slow shipping or unexpected requests for additional identification, causing frustration.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. Many customers praise the great... See more

Order

Customers consistently note positive experiences with order, often praising the quick resolution of issues... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always fast, courteous, and professional help with magazine fit ability (thanks Jeff!). Magazine selections for older pistol models can't be found anywhere but here and at very good prices. Shipping... See more

Rated 5 out of 5 stars

GunMagWarehouse is a great online retailer. GMH only offers only quality products, with some of the best prices out there. I've never had an issue with anything I've ordered. Shipping costs are low, a... See more

Rated 5 out of 5 stars

USPS had bungled the shipment routing and my package was missing for two and a half weeks. I contacted GMW customer service and Mike handled my case. Outstanding work from Mike. He reached out to USPS... See more

Rated 5 out of 5 stars

Great prices, great selection and fast shipping. There are lots of online retailers that can offer these things. What really matters and whats much harder to find is an online retailer that offers gre... See more


Company details

  1. Online Marketplace
  2. Ammunition Supplier
  3. Gun Shop
  4. Hunting Store
  5. Magazine Store
  6. Outdoor Sports Store

Written by the company

At GunMag Warehouse, we have one simple goal: to provide new and experienced gun owners with the world’s best selection of magazines, optics, gun parts, range gear, and shooting accessories at low, budget-friendly prices anyone can afford. So, whether you’re a first-time gun owner looking for a magazine for your newest handgun, or you’re on the hunt for a quality, American-made rifle scope for your favorite deer rifle, we are committed to providing a positive shopping experience with the best selection in the industry for shooters of all backgrounds and disciplines. Our easy-to-navigate site offers filterable options, so you can easily find a variety of products for your desired firearm platform, caliber, brand, style, capacity, or construction material in a flash. On a tight budget? Take advantage of our built-in price filters and find the gear you need at a price you can afford. Looking for a state-compliant 10-round magazine? You can filter that too! From rifle scopes and drop-in rifle and pistol parts, to ammo, targets, and range safety gear, at GunMag Warehouse, we have something for everyone. Plus, we aim to please and are committed to delivering best-in-class customer service and a positive shopping experience you’ll want to return to, time and time again!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,199)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

GunMag Warehouse and USPS are working as a team to scam people

I wouldn't advise anyone to do business with GunMag Warehouse. I made a purchase on 1/03/2025. It took GunMag Warehouse 4 to 5 days to ship my order when they guaranteed 2 day shipping. Upon USPS in Saint Rose, La. receiving my package I was unable to obtain any information about my package. USPS keep sending me fraudulent emails promising a delivery date. My package has been just sitting there for 11 days.Upon contacting GunMag Warehouse about the matter they keep giving me excuses. Now GunMag Warehouse refuses to give my refund and claim that USPS said that they issued me a check on 1/16/2025. I never saw a check. GunMag Warehouse and USPS are working together to SCAM whoever they could. I would never support or purchase anything else from GunMag Warehouse. They're a FRAUDULENT COMPANY that's full of SCAMS. GunMag Warehouse doesn't stand behind their word. How can you trust a company that's partnered with USPS to SCAM people?

January 18, 2025
Unprompted review
GunMag Warehouse logo

Reply from GunMag Warehouse

Hello L.P.B.,

Thank you for your feedback. We are genuinely sorry for the frustration and inconvenience you have experienced with your recent order and are committed to clarifying and resolving this situation.

Your order was placed on 1/3/2025 and shipped on 1/7/2025, within the 2-3 business day processing timeframe we quoted. Please note that weekends are not included in the business day count. Once the package ships, we rely on USPS for delivery and do not actively track packages in transit.

On 1/14/2025, we received your notice that there was an issue with your shipment. According to USPS tracking updates, the shipment was accepted by USPS on 1/7/2025 at 6:18 PM. Following your report, we promptly opened an investigation into the package delivery. Additionally, you initiated an insurance claim with USPS.

Under USPS regulations, when a recipient files an insurance claim, any resulting payout is issued directly to the recipient. In light of this, as the claim process is intended to provide compensation, we are unable to issue a refund or replacement for the shipment in parallel.

We understand how this situation has led to frustration, and we deeply regret that your experience has not met your expectations. Our goal is to assist in resolving these matters as quickly as possible. If you have any additional questions or concerns, please feel free to reach out directly.

Rated 5 out of 5 stars

My go to company

I have purchased several items, mostly magazines for a variety of firearms, excellent prices, speedy delivery. I recently had a small issue with 2 magazines for one of my 9mm, they handled the issue with complete professionalism and courtesy. They will be my go to from here on out as I value service and great relationships.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support needed to cancel my order because of unexpected circumstances. They did not hesitate to cancel my order, and refunded my money instantly.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always excellent service

Always excellent service, great prices and prompt shipping. My go to store for any magazine needs pistol or rifle. Also a great place for ammo they will have in stock specific types and calibers that many others do not carry. Besides it’s a Texas store and I got a support other Texans!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

GunMag Warhouss Good to Go

The availability of genuine CZ mags, fast shipping, and a responsive Customer Service department are all great reasons for buying from GunMag Warehouse.

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a magazine from this website…

I ordered a magazine from this website and will absolutely never make this mistake again. I will make this review here and anywhere else I can. I was sent a magazine that lodged in my mag well. I called customer service.They told me to have someone hold it and that I should hit it with a hammer to dislodge it. Then they continued that they would not be responsible for any damage caused to the pistol during this process.

December 27, 2024
Unprompted review
GunMag Warehouse logo

Reply from GunMag Warehouse

Hello Collin,

We’re sorry to hear about the frustration with your recent order and your experience with the magazine. We understand how upsetting this situation must be, especially considering the sentimental value of your pistol.

Regarding the issue you described, our customer service team provided suggestions to safely dislodge the magazine, including using a dowel rod through the ejection port to avoid further damage to your firearm. We also offered to replace the magazine if it became damaged during the removal process. However, we completely understand your concerns about attempting this yourself.

If you feel it’s best to work with a gunsmith, we recommend contacting the manufacturer to discuss compensation for any repair costs. While we are unable to assume responsibility for gunsmithing services, we remain committed to assisting you in resolving this issue as effectively as possible.

Please don’t hesitate to reach out to us directly if there’s anything further we can do to help.

Rated 1 out of 5 stars

Had a round stock in gun mag couldn't…

Had a round stock in gun mag couldn't get it out they will not accept a return customer service was a good help though

December 27, 2024
Unprompted review
GunMag Warehouse logo

Reply from GunMag Warehouse

Hello Ralden,

Thank you for bringing this to our attention. Were you able to get the round dislodged?

We want to clarify that it’s not that we don’t want to accept a return. The issue is that mailing a magazine with a live round is prohibited by law. To help, you might try removing the baseplate of the magazine. This can release the pressure on the round and give you better access to dislodge it. Using a long tool, like a screwdriver, to gently push against the front or back of the round could also work.

If you're still having trouble, please let us know—we're here to assist you further!

Rated 5 out of 5 stars

LE Exemption

I had requested a L.E. exemption and did not think further on it. Typically, one would have to wait days for a response. However it took no less than a couple of hours before I recieved a reply and confirmation from Dan. That quick response is an example of fine work ethic and dedication to customer service. Truly, I appreciated it.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

I had a slight issue with the…compensator attatchment

I had a slight issue with the compensator that I had purchased. Then I watched a video that was associated with the code on the package. It led me in the prper direction and GunMag Warehouse gave me more information to go on. I have no complaint and am appreciative of the time they take to respond to my concerns.
Thank you.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Communications

Several days after I ordered, I inadvertently deleted the email with my tracking number.
I ask for a re-send and got it almost immediately. And I also got another email asking if I got the re-send and if I needed anything else.
Their speed with the order and the communications is above and beyond the call of duty.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Magazines

I found their magazine prices very reasonable. Initially, I ordered the wrong ones, sent an email, and the return process was easy. Ordered the correct magazines and their shipping is pretty quick! Very satisfied customer.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I have been a customer for mag warehouse for several months now. Each order I placed with the company went smoothly. Until I made the mistake and ordered the wrong magazine for my Walther P22. I was apprehensive and trying to get the wrong magazines back to the company. To my pleasant surprise, it was an easy process. Great customer service, great quick response, and they rectified it in a matter of hours! Thank you Mag warehouse for great customer service! You have a customer for life!

December 12, 2024
Unprompted review
Rated 4 out of 5 stars

Had a glitch, but they handled it !

My overall experience with this company (gunmagwarehouse) was positive. I did have some type of miscommunication where I was provided a shipping tracking number that turned out to not be the correct tracking number. As a result, I could not get tracking updates. I contacted customer service and the issue was addressed satisfactorily.

December 9, 2024
Unprompted review

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