Gustharts Ltd Reviews 

1,647
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who go above and beyond to assist with product inquiries and ensure smooth operations. Many people appreciate the quick processing and dispatch of orders, with items arriving promptly and well-packaged, often exceeding expectations with additional free gifts. The overall ordering process is described as seamless and efficient, from initial communication to timely delivery, even for unusual item shapes or international shipments. However, some customers also noted issues with order delivery, experiencing partial deliveries or items going astray with the courier, though replacements were often sent out swiftly.

What people talk about most

Product

Customers consistently report positive experiences with the products, often highlighting that items are just... See more

Service

Customers consistently note positive experiences with service, describing it as beyond good, quick,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Order

People report positive experiences with order, praising the ease of ordering and quick delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a brand new customer & was extremely impressed by the customer experience I received this afternoon 5th June by Rob for the first visit. He went out of his way to find a spring to fit the head... See more

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more


Company details

  1. Arborist and Tree Surgeon
  2. Farm Equipment Repair Service
  3. Farm Equipment Supplier
  4. Landscaping Supply Store
  5. Lawn Mower Repair Service
  6. Lawn Mower Store

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,647)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Overall good

Ordered clip from website, delivery option was unclear, responsive communication, resolved with an hour, Daniel was brilliant! All in, a good service,

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

U.S. buyer

I’m a U.S. buyer and was able to buy a Stihl product not offered by U.S. distributors. My order arrived quickly and was exactly what I wanted.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

Helpful, pleasant people to deal with, very prompt service with product arriving on time. Would recommend this company.

February 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I recently bought a replacement saw blade for Trojan saw. On a google search Gustharts were the cheapest for the exact same blade. I was kept up to date regards the delivery and I received it on time. I was also emailed at every stage. I will definitely use Gustharts again. Thanks
Tony

February 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend Gustharts!

Ordered a pair of trousers on Tuesday evening and arrived Thursday morning, price was more than competitive, website easy to use, email communication to let me know where my order is upto is spot on. I won't shop anywhere else now for all my Arb needs!

January 29, 2025

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