Gutteridge 1878 Reviews 3,464

Quality product ,comfy ,affordable.Shipping was perfect

Appalling quality. Bought an umbrella for a trip, 35 euro umbrella (after discount, original price 55). THE UMBRELLA CAME BROKEN. The umbrella stick was dancing in the handle first time I used it. Second time: the umbrella didn’t close. Had to close it just with the strap. Third time, the handle exploded. Completely useless. What a shame.
Umbrella bought 30 october 2023, umbrella died 18 November 2023 (first use was a couple of days ago)

Great store, nice range of products of well designed and cut products at reasonable prices.
Special note to the Customer Care service who have been super nice and efficient in helping me solve an issue. Thanks again Gutteridge and definitely see you soon !

Very happy with the possibility of buying from Portugal and the fact that you are already shipping to here.

Absolute disgrace. Bought £370 worth of stuff! They didn’t suggest once the massive import taxes and absolutely horrendous returns policy. Don’t expect to get a response from the team there nor any form of customer service. All UK/Non-Italian customers please do not buy from this scam, beware!!!! They’ll charge you to return as well. Most of my stuff didn’t arrive and they wouldn’t refund my import duties they claimed I owed nor did they issue a refund they said I was wrong 🤣🤣 honestly clown company. Avoid at all costs please all.

Make sure you check their return policy. I didn't and was charge £30 to return a £56 shirt, plus £14 postage
Ridiculous charges

Cliente Gutteridge da anni. Di norma ho sempre acquistato in negozio, ora ho preso al volo un Buona offerta on line. Che dire :Gutteridge is my Life!

They scammed me with too high return fees of 30€, though it was mentioned 15€ in their terms and conditions. Never again. As a private person I would pay 14,49€ as maximum for a delivery with package insurance. So definitely a scam.

Good service and fast delivery. I ordered a present for my husband online and during 24 hours I received it. Thank you for good service and great choice of clothes.

Einfach mal eine Zusammenfassung nach Stunden der Kommunikation!
So you charge me RETURN costs for a package where the delivery person was not able to bring it to my door, even though all the other packages you have sent me have arrived correctly and have been delivered!? This is not my fault and it's crazy that you charge 30€ return shipping for one parcel and that's very very customer unfriendly - this can also been seen in the other reviews of other customers! I will never buy from you again and will now make sure in all review portals that everyone knows what is going on with you and how you deal with your customers!
106.41€ for two items worth 69€! You are absolutely crazy.

I am Gutteridge customer since 2015, and the funny thing is I am residing in Armenia and I discovered the store while I was as a tourist in Rome. Luckily we have freight forwarding company, who delivers items to Armenia, so I am more online customer.
What I like about Gutteridge is, that price/quality is amazing. So far bought items from almost every category, from suits and blazers to ties and umbrella.
Thank you very much for your customer support as well.
So far I even introduced your store to my friends here, so now they are also regular customers as well.
Once Gutteridge, always Gutteridge.
Bravo

I wanted to swap a jumper I bought. Gutterings charge 30euros to return the item.

Not discussing the reality of some other reviewers negative experience, but as far as I am concerned and after several orders over the course of a few months, I am extremely satisfied. Maybe because I am familiar with Italian sizing and had the chance to visit one of their stores to double check...It's made in China (but many "luxury"-overpriced brands are too...) with quality fabrics and decent finishing. Except for some usual Fedex delays I haven't had shipment issues. Compared to Boggi declining quality and raising pricing it's really excellent value. You can even find incredible bargains with their outlet/clearance sales.

Bad Products, bad Service

Products looked completely differnet than advertised and when I sent the products back they charged me 30€ (!!!) Shipping costs. When I asked my local parcel service they told me it normally costs 14€.

So this brand tries to make a profit via their returns since their products are so bad they can't even sell them properly

Be warned, if you are a customer in the UK, you may well have to pay additional customs fees. In my case almost £70. At no point was I explicitly warned about this, although I have since been directed to some small print in the terms and conditions. I do feel that if the company wants to sell to the UK then it needs to be open and up-front about the fact that you may end up paying significantly more than you expect as a result of customs duties.

Ordered a blazer and literally a few minutes later wanted to change the size BEFORE they shipped. So far the extra effort to please the customer isn't given to avoid them from shipping and me returning the item losing money. I'm hoping they will do the right thing. I'm trying to spend money with them, not lose money!!!

Ordered from gutteridge didnt come to my house so have to pickup from fedex size too small so had return what an ordeal to send back! Paid fedex £5 then wasn't properly refunded as they took £30 off for returning the item, get told different explanation from customer services what a joke! Never again.

Ordered three summer blazer (for vacation) two weeks in advance. Apparently, packages left Italy via FedEx and they mange the last in Germany via Hermes (by far the worst of the worst in Germany)
As always: they don't ring, they don't even inform you, probably they did not even enter my street and directly brought the packages to a shop nearby but state in the system that client was not at home or refused acceptance (a proper lie when your working in home office). Eventually, blazers were sent back to Italy and Gutteridge charges me the shipement. What a joke for a serious company with "Dal 1878" in their name. Charge your service partner (Hermes) and not your client who was willing to spend money in your shop. Customer care via WhatsApp not willing to help at all - never again!

Never ever!!!!!

Customer care is very arrogant and rude!
„Cancellation is not possible, please pay 30€ reroute!!“
30€!!!! Are you out of your mind?

Very untrustworthy!! No customer service, Noch friendly handling!

Never ever!

Nice designs and good fabric but absolutely worst customer service I have ever experienced. My partner was rudely and tiredly denied to try on the shirt in the colour he wanted. The staff argued that there is no reason to try it in the needed colour (cream) as they gave us the shirt of the same size in the different colour (blue). I was outraged by such a ridiculous argument but despite my dissatisfaction my partner was not allowed to try the shirt in the colour… As I understood from the staff (who either cannot or didn’t want to speak English despite working in the second most touristic place of Sicily), the policy is passed from “the top” about not allowing costumers to try on products that are packaged. However, in this case you as a shop must dispose at least one unpackaged product for each size and COLOUR for each item, otherwise you are breaking the concept of having a shop, which is a place where customers should be able to come and try the item that they want. For such a “luxury” chain that you are trying to present yourself, extremely disappointing policy. Additionally, in terms of the staff, even if you have such a ridiculous policy, have a decency to remain polite, acting the way you did is definitely not an example of a customer service. What a shame that such a decent shop is ruined by ridiculous policies and non-existent service.