guydeez.com Reviews 462

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I booked a walking tour in Old Quebec for April 3rd. That morning someone called Geraldine sent me a text message asking me to postpone the tour to April 4th, since we were leaving Montreal that day I... See more

Rated 5 out of 5 stars

Gus made our tour a memorable experience. His first hand knowledge helped us to understand and be in tune with the local culture. Plus he was able to help us with some of our interests in the surr... See more

Rated 5 out of 5 stars

I was able to take a food tour (Best street food In Panama w/ guide) with JB and it was one of the best tours I’ve taken in Panama City! JB was very catering to what we wanted to get out of the tour... See more

Rated 5 out of 5 stars

Andrea was an excellent guide. He was vedy knowladgeable, funny, interesting and enthusiastic. We were a very international group and Andrea spoke almost every language that was in our group. He was v... See more


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

462 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our guide Qianyu was very knowledgeable…

Our guide Qianyu was very knowledgeable about all the sites and areas we visited. His approach was very low key and was more then willing to adjust the tour to our wants and needs. His use of the English language was very impressive and a very positive spin to our experience

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great tour

Easy to book and good communication. Informative and enjoyable tour with our knowledgeable and friendly guide Fulvio.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Loved our experience

Loved our experience. Guide tailored a tour just for us. The Sicilians have such a rich, broad and deep history and our guide showed us with love and with pride. Highly recommend!

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

Still haven't been paid.

I did a tour for this company in NYC and haven't been paid until now. Nothing came into my bank account. I've been chasing my money for weeks. After reading from other tour guides that they didn't get their money, I was suspicious but went on the tour anyway. The customer was delighted, but I still haven't been paid.
....
Oct 25 Update: I will contact the email below.
I contacted this company several times via WhatsApp. I tried calling several times. It is not true that the company tried to contact me via email several times. Above all, all conversations take place via WhatsApp. That's why it's a lie that I was contacted via email. I've been chasing my money for weeks.
If I don't get my money within a short period, I will also write this review on other platforms.
....
That came after my comment on trustpilot:

Hi Andre,

You canceled on us another tour the day of the tour. How dare you threaten to publish your complaint on social media?
We spent time with you explaining our processes how we operate as a platform when we schedule payments.

Please do not contact us anymore!

...I didn't go on any other tours with the company because I read on Instagram, among other things, that other guides hadn't been paid either. It's also a lie that I canceled the tour on the same day. It was two days before.
In this, you can see how criminally this company works. I was also in contact with someone who wrote to me saying that he hadn't been paid either.
I told these people early enough, and now they want to blame me. First of all, treat the people who work for you well. I have done a service for you. So where is my money?
Among other things, I have also read that many customers' tours are not carried out correctly.
So, I'm assuming they don't want to pay me. And that's how I realized that I was right from the start and that I listened to my intuition.
If I had done these other tours, I bet I wouldn't have gotten paid for them either. The review will be forwarded to other platforms.

October 21, 2023
Unprompted review
guydeez.com logo

Reply from guydeez.com

Thank you for your message.

Our team has tried to contact you by email on several occasions but has received no response from you. We have screenshots to prove this.
Could you please contact us asap to the following address: payments@guydeez.com?

Yours sincerely
Marion

Rated 5 out of 5 stars

A very personalized Tokyo tour

We cannot begin to express our full appreciation for our guide, Banah. She is a genuine human being with a passion for sharing knowledge of Tokyo and her perspective from living and working here. She listened to us and tailored our tour with exactly what we wanted and added things that we didn’t even know we wanted.

We experienced Shrines, Temples, Matcha, Fish Market, Shibuya, Sushi, learned how to navigate the trains/subways, and so much more.

We had a perfect day!

Thank you!!!

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best way to start first hours of my first time in Palermo,

The tour guide Ms Alessia was so lovely and kind. The tour became into a tour of friends walking around. Eventually it was not full of history information but she replaced with valuable information about local culture, tasting local food and combined historical places with others like markets, restaurants and stores that made the experience totally refreshing and amazing!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great afternoon around Stuttgart

I was met at the hotel and taken on a great tour around the city. My guide was very kind, nice, interesting and certainly well informed. Made the city appear even more interesting and significant. I would definitely choose these service again for sure.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Captivating 2-Hour Brussels Tour: A Deep Dive into the City's Heart!

I had the pleasure of going on a 2-hour walking tour of Brussels, expertly curated and conducted by Ms Nesayba. Despite the limited time, she provided a comprehensive overview of diverse Brussels neighborhoods within the city centre. In addition to the thoughtful itinerary, she shared insightful details about Brussels’ cultural and political backdrop. By the tour’s conclusion, my appreciation for captivating city had significantly deepened.

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Seeing Venice Your Way

We engaged Cristiano at the last minute before we left the USA and so glad we did. He came with an itinerary that showed us interesting and delightful areas of Venice that we would not have seen on our own. As we had already been to the San Marco Plaza the day before, I asked if we could stop at a couple of scenes from a favorite movie of mine, Summertime, that so beautifully depicts Venice; and when I told him how our gondola ride did not go under the Bridge of Sighs, he took us to a nice view of the bridge and took a picture of us kissing with the bridge in the background. We also had Cristiano help us buy train tickets at the station and put us on the right platform. Thanks again Cristiano for making our short stay in Venice a success!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Flavio was a wonderful tour guide

Flavio was a wonderful tour guide! Very knowledgeable and passionate about Genoa, which has been his home for twenty years. His expansive knowledge of the history and culture of the region made the experience very interesting, and it was delightful to spend the time together!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Anthony was amazing

Anthony was amazing! He was knowledgeable, enthusiastic and made our group feel very safe.
It was a beautiful , windy , day. It made hearing Anthony outside difficult. That is our only regret.
You could feel Anthony’s passion for the city. It was the best city tour !

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Your of Zurich

We had a tour of Zurich w Ana and she was great. Knew the area, history, and was very happy to share information.

October 17, 2023
Unprompted review
Rated 4 out of 5 stars

Great Guide

friendly, enthusiastic and knowledgeable guide. Listen to what we wanted and tailored her tour appropriately.

October 16, 2023
Unprompted review
Rated 4 out of 5 stars

Excellent guide but late change to original booking

The guide was excellent. Anthony was very friendly and informative.
The one downside was that, having booked for the Friday, we were informed the day before that there was no English-speaking guide available. Thankfully we were able to rearrange to the Monday. Clearly would have been a problem if hadn’t been a available that day.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Tokyo insights

My guide was knowledgeable and enthusiastic. I saw many things I would not have discovered on my own. I liked the fact that I could say what I was interested in and the day could be tailored around that.

October 17, 2023
Unprompted review

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