Genève Aéroport Reviews 

Ridiculous small airport for the yearly flow of passengers.
Parking too small. Underground parking too expensive. Quality of restaurants not adequate . The only good one " LE CHEF" close at 17h !!! Ridiculous: should leave the bar open at least until 20h.

Long delay at passport control very few officers on desks. This is frustrating and delays the start of a break away. It’s a complete muddle!!

I am sat here writing this. The time it took us to get through passport control was in acceptable. It took a couple of hours. They have the electronic security but then you have to go to a booth, everyone had to go to a booth. There were 2 open only, disgraceful. The signage inside the airport is not very user friendly at all. The waiting area and the facilities are pathetic and just an awful experience. The staff seem to be few and far between. They are very strict in security and there is no conformity amongst airports at all.

Sort your EES system out! I’ve flown through 3 other airports this year and got through in minutes. I’ve been standing in your line ees queue for an hour, with probably another hour to go. How is it still so bad at such a prominent airport?

Border control has has zero consideration for passengers outside Europe.
90 people in queue 2 passport control officers.
12 people in Europe queue 2 passport control officers.
Border control assistants useless, full of self importance.
In turn all of this made at least 10 of us miss our flight?????
When complaining about situation all you get is excuses and passing the but🤷🏻‍♂️

Very inefficient passport control with very long queues.

Utter disgrace. Passport control upon entry is woefully understaffed and in efficient for anyone without a Swiss or EU passport. As one of the international gateways to Switzerland Geneva airport is a national embarrassment.

Terrible. 7 check in desks listed, two in operation. One guy left and no one else came.
Staff incredibly rude and completely unapologetic for the delays they caused themselves

Appalling waiting times through the airport. Long queue for security then went to the toilet and immediately queued for passport control for an hour. Wouldn’t let us through the queue until final call and then staff at the gate were incredibly rude. If I could give this no stars I would. Definitely put off booking any more holidays in the area. Worst airport I have ever been to.

Chaotic arrangements for inbound passengers at Passport Control. As Non EU passport holders we queued for over an hour and when we got to front of queue were asked if we had been to Europe in last year, if yes go to next queue for passport control. If answer no then go and register for EES this took around 5 minutes then we could join second queue for Passport Control. Avoid Geneva airport!!

Longest queues at passport control I've ever seen. Taken 2 hours longer from the flight from Manchester. Then again on leaving passport control is after the lounge and before your gate. 45min queue, callers to the gate 20min before flight. Swiss organisation very much gone downhill. Avoid this airport, travellers I spoke to in the queues say this is common practise now

Longest queues at passport control I've ever seen. Taken us longer from the flight from Luton. Currently 2 hours 15 and still queueing

Not even worthy of a star! From 2 years on of not having travelled to this airport, I would highly recommend not to.
The queues for non euro and non Swiss residents are just totally unacceptable. On a morning Friday for a weekend away , I have stood for over 2 hrs missing several trains and my lunch time meeting , I had ample of time in any other airport to get to.
This has to worst airport experience I have ever experienced and the worst airport in Europe. I will travel in future to Basel as I have for the last 2 years and train down, it will be quicker.
Feels like we are being totally discriminated against and treated like cattle. Totally unacceptable

Disgraceful Q at immigration. Took longer to process that Q than to fly from LHR to Geneva. Pathetic. Only about 1/3 of immigration booths staffed. NOT what Switzerland is renowned for.

I travel through this airport for work and it is by far one of the worst. Its extremely confusing with havibg two passport controls. If you dont have your gate you cant go to passport control it is truely the worst laid out airport. Watch out too if you use the lounge aspire is BEFORE passport control. Its a long wait so you feel the stress build as you see your time ticking down. Then you may have a very long walk to your gate. Try doing that with arthritis. For those who use the lounge watch out its literally ridicolous a lounge with no departure board to check flights wth eh or toilets unreal. Tip if you have to use this airport take a kindle or book as i agree with other reviews none or few charging ports actually work. I detest having to use this airport. What a shame as its a beautiful country.

Awful experience, hard to get low quality WiFi, power plugs that do not work, dirty and waste everywhere, staff in shop with big attitude issues and do not want to work

None of the USB ports that I tried throughout the airport (integrated into seats and at tables) worked as of early July 2026. Just provide working power outlets everywhere. USB is a security hazard.

I tried to send feedback through their website, and their form doesn't even accept parentheses in the message field or spaces in phone numbers. It just says the input is invalid, and you have to guess what's "wrong".

Is anyone in this organization doing quality control?

Disorganized airport with consistenty hour-long queues for baggage check-in, not worthy of an airport in a developed country. Even though this is a persistent issue, there are still no self-service baggage drop facilities. I avoid this airport whenever possible.

Passengers had been bullied and humiliated by Geneva Airport ground staff 04July2026– Flight no. TK1920

Ground crew are very rude and bully passengers, keep insulting